HP ENVY 17-j160nr TouchSmart: HP ENVY 17-j160nr TouchSmart broken hinge

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• Envy 17 t-j100: broken hinge and havn't been able to get their hands on someone!

  I havn't even had this laptop for a year yet and the hinge is broken! He pries place the merits of the case and I havn't been shut for fear of the hinge to spoil something more! More one of the screws of the hinge is rattling around inside. I could not get hold of someone on the phone regarding send it in for repair! It's my laptop for college and I REALLY need fixed.

  It is still under warranty until August and he has NEVER been dropped or anything! What I understand is a common manufacturing error.

  Help, please! I NEED to fix it as soon as POSSIBLE!

  Finally, ahold got someone and solved the problem.

  Thank you.

• HP Envy 15t: 15 t broken hinge problem affecting current laptops?

  
  

  There is no way to know for sure, but the new 15t has a design to hinge significantly different than those that have caused so many problems. I'm too familiar with the faulty hinge issue and after watching the new design, I'd say it's a better. Hope that helps... and I hope even more that I'm not steering you wrong.

• HP ENVY Notebook PC m6: HP ENVY m6 broken hinge

  Hello. I've owned my laptop HP ENVY M6 for over 2 years now, so of course my warranty has expired. About 2 months ago or not, I noticed that the right hinge on my laptop has been raised then I inspected it and then pushed him down. This continued whenever I close the laptop with me pushing down from the hinge. The coating for the monitor also plastic bends whenever I close the laptop. These questions seem to be relatively minor at the time. Tonight, 09/12/15, when I went to close the laptop, the hinge completely gave way, broke and collapsed. The left side seems to be still intact. I noticed that inside the bottom right of the screen, a piece of metal was separated across the screen. I suspect that this piece of metal is what more or less kept the hinge in place for 2 + months that it has been broken. In other words, when the piece of metal gave way, so too does the already broken hinge.

  The HP ENVY laptop m6 always seems to be in working order other than the broken hinge. However, this means that I can not put anywhere at the present time. The ability to transport my laptop is very important for me because I am currently in College and I take a lot of my notes on my laptop

  I was wondering if there is anyway to have technical support on my laptop? I noticed that the broken hinges are a very common problem with the HP ENVY m6 (perhaps a manufacturing error) and hope it will be resolved as soon as possible.

  Thank you

  @Bivin66

  @Chiv35

  Please use the Forum from HP Support. I brought your question to the team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).

  If you are not familiar with messaging private forum please click here to learn more.

  Thank you
  Omar

• HP envy m6: broken hinge hp envy m6

  Hello I complained on this subject more than a week ago here

  http://h30434.www3.HP.com/T5/HP-Cafe-and-Lounge/HP-envy-M6-broken-hinge-issue/m-p/5095968

  Jeff asked me to send my information which I did but I've never heard of someone at hp

  Could you guys please help expediate this process?

  a brief summary of my problem

  My hp envy hinge just broke without any physical damage by me, which seems to be a common manufacturing defect in this laptop in particular. I'm tender hand to hp to help me with this dilemma

  I ask that your question is raised.

• H * ENVY TouchSmart 17-j153cl: H * ENVY TouchSmart 17-j153cl broken hinge

  I searched this forum and Google and YouTube, but have not found a way to repair the left hinge on my laptop of 17-j153cl H * ENVY TouchSmart. The left hinge has separated from the main frame causing the bottom of the laptop to get out of the upper part. Fixing of the screen is still fine. The right hinge has not failed yet, but with the extra pressure in this regard, it may be only a matter of time.

  I am just out of warranty, unfortunately. Are there resources to attempt this repair? I wouldn't break my worst computer he is already going blind.

  Thank you

  -Brian

  @BrianMiller

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).
  
  
  
  If you are unfamiliar with the operation of the function of the Forum, private messages you can learn it all here.
  
  
  
  Thank you for visiting the Forum from HP Support.

• TouchSmart HP ENVY 15-j006tx: HP ENVY 15-j006tx Notebook PC hinges default TouchSmart

  Dear Sir/Madam, working in HP,

  I bought the laptop TouchSmart ENVY 15 in 2014, and now I know that it is out of warranty. However, I never dropped it and now the present hinges of defects and he cracked the case of the laptop.

  Here, I would like to know the place and the timing of fixing.

  Thank you and best regards.

  @Charmander

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information). If you are unfamiliar with the operation of the function of the Forum, private messages you can learn it all here.
  Thank you for visiting the Forum from HP Support.

• TouchSmart HP Envy 15-j013ea: computer laptop hinges loosening all by lifting the lid

  Hello

  Very recently, I discovered that the hinges through which my laptop is connected start to loose up, I remember once pulling on my laptop screen. At that time I had not really noticed any problem, but the last two days, I noticed that every time I lift the lid hinges creak, and also, I found that this has started to perform the fan ventilation openings because there is a gap when the laptop lid is in place. Can someone help me with this! or is it better to take it to an authorized dealer. If possible can someone help me find one in London.
  
  Thank you
  Michael Pratna

  @PratnaMathur

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).

  Thank you for visiting the Forum from HP Support.

• The HP Envy 15 t laptop: broken left hinge, corner of laptop is cracked and opened.

  Hello

  My laptop HP Envy 15t broken left hinge and the left corner is cracked and bulging. The laptop has not declined or fell. When I open and close the laptop the hinge moves and then separate tiny capitalization. The tiny screw are falling and I'm not able to close and open the laptop properly. The warranty has expired on this laptop. Help, please.

  Thank you in advance.

  @Albert5

  The question of the hinge on the Evny of HP is well known to HP, and yet they refuse to do much, if anything, to this subject.  If you are in warranty, they will typically set for free, no questions asked.  Out of warranty, however, it's like a completely different society.  They will be responsible of very varying amounts, from $130 to $300 to fix their own design flaw.   Here is a link to a long thread that I started to update others on the issue and my relationship with HP:

  http://h30434.www3.HP.com/T5/notebook-hardware/defective-hinges-on-HP-laptops-envy/m-p/5378336#M204440

  We hope that you will find useful information.  As further evidence that HP is aware of their own design flaw, the new 17 "want to have a case completely redesigned with a much better hinge.

  Good luck!

• HP Envy m6: HP Envy m6 broken hinge

  The hinges on my HP Envy M6 is broken. How can I solve this problem?

  @kmkwhitby

  Please use the Forum from HP Support. I brought your question to the team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).
  
  If you are not familiar with messaging private forum please click here to learn more.
  
  Thank you
  Omar

• Envy 15-q009tx: Envy 15 audio is broken

  Spoiler (Highlight to read)

   

   

  My envy 15, which was introduced 6 months ago, audio sound broke her.

  For example, when the audio is "make me ra fa", could be"ra-a-a fa." And it comes in unexpected ways.

  Any I play a youtube video or mp3 on the player, it happens.

  I don't know that this is not problem my headset. I use 3 different helmet and his own President, they all have the same problem.

  I tried to reset the computer to factory setting, but it still happens, can someone tell me what I need to do?

  PS. before that, I've updated the BIOS, is there a relationship with her?

  HI @willho ,

  Thank you for your query.

  I understand that after an update of the bios, the sound does not work correctly.

  You reset the computer back to factory settings, but the audio has not changed.

  The audio is the same no matter what, if you are using the internal speaker or headphones.  You have tried different headphones also.

  Have you ran the Windows troubleshooting tool?

  Did you run HP Support Assistant to help with the other updates?

  What is the current version of bios you have installed?

  As you laptop is only 6 months old, I suggest to contact HP support for help.

  Please contact our technical support at 800-474-6836. If you do not live in the United States / Canada region, please click on the link below to get a number of assistance for your region.

  World wide phone holder

  Good luck!

• HP envy m6 broken hinge problem

  Bought a hp envy m6 in December 2012 for 630 books and 18 months later hinge snaps completely off causing the surrounding cases break. HP will do nothing about it because it is outside the one year warranty. I am disgusted as many other hp HP customers are not repair these free laptops for many customers with the same problem. Because hp would not put this issue on the recall list customers are left with broken laptops. I am disgusted with the service the customer of hp on this issue and I would advice anyone looking to buy a hp want to not waste their money on one. I've always had less expensive brands of laptops that have certainly taken longer than this expensive hp one. Shame on hp for this poor customer service

  I just sent you a private message. If you are unsure how to check your messages from the forum, this post instructions of a..

• HP Envy Touch smart screen broken

  Hello

  Sometimes I accidentally broke the screen of my laptop. I wonder if there is a way that the screen can be replaced. I saw that it was covered by a sort of guarantee until 2015 (see link) http://h20614.www2.hp.com/ediags/gmd/ProdDetect.aspx?lc=en&cc=us#

  Here is the information of product

  • "HP ENVY m6-n010dx Notebook PC (ENERGY STAR)
  • Serial number: 5CG413FN4V
  • Product number: G3R12UA

  I would really appreciate if someone help me as soon as POSSIBLE.

  Concerning

  The guarantee is not for accidental and induced damage. If you bought a guarantee of protection against accidental damage then it would have been covered. Compatible display would be:

  15.6 INCH SCREEN HU HIGH DEFINITION BRIGHTVIEW TS

  Part # 720549-001

• 6 envy: Broken hinge

  Exactly 2 years ago, I bought my laptop. The right hinge was broken for several months because I can't afford to fix it. I never moved this laptop, and still less let him down.  What are my options?

  @dbrownr50

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).
  
  
  
  If you are unfamiliar with the operation of the function of the Forum, private messages you can learn it all here.
  
  Thank you for visiting the Forum from HP Support.

• HP Envy 15 t Toochsmart l: broken hinge

  Hope this happens to Jeff.  My computer is no longer under warranty, but I have a broken hinge.  I brought this computer only 2 years and can afford to buy a new one.  The two hinges on my laptop broke. I googled and found others have the same problem.  Has anyone heard if HP publish any recall for hinge broken since a lot of people have broken the hinge question?  I heard that Jeff is very useful, I appreciateif anyone I would like to know how to communicate with Jeff? Thank you very much!

  I was assigned to the case manager for broken hinge.  HP offers to fix it with the more than $150 price tag.  There are so many owners of HP laptop with the same problem as mine of HP forum.  Someone knows HP deliver any recall for broken hinge problem.  I hope that that goes message to Jeff.