HP ENVY 17-j180ea Leap Motion TS SE laptop - HP Simplepass does not

Hello, I bought this laptop a few days ago. HP Simplepass let me sign on my windows account sometimes, but other times he asks me to "confirm the windows password. When I enter my password, a message in the sense of "Windows password does not correspond to" appears. It's very frustrating because the laptop is brand new and I paid a lot for it. Help would be very appreciated,

Thank you.

Hello, @hizqeel

Welcome to the HP Forums.

I see that you are having problems with HP SimplePass. I will try to help you with this.

What you can try booting is just uninstall and reinstall the application SimplePass. This can solve the problems in the application that you encounter.

From there on, here are two documents that can help you:

A (Windows 8) fingerprint reader troubleshooting
Using the HP SimplePass (Windows 8) fingerprint reader

Start with the above and I would like to know how it all happens.
Thanks for posting on the HP Forums.

Tags: Notebooks

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