HP Envy 17 (new, out of box) Wireless Network does not (OS: Windows 7 Pro)

Straight out of the box, my HP does not connect to my home wireless network. This, however, will work with cable AND wireless to my hot spot of verizon - but NOT the network wireless home (even if place in the same room).

This is the most I ever paid for a lapop and by far the most trouble I've ever had.

My husband I want to return this "piece of crap"... as I lost two full days on this so far.

More information:

  • 64 bit OS
  • Intel i7-4700MQ 2.4 GHz
  • 16 GB of RAM
  • Network cards:
  • Device Bluetooth (personal area network)
  • (Heading RFCOMM Protocol TDI) Bluetooth device
  • Intel (r) Wireless - N 7260
  • MS Virtual WiFi Miniport (two of them)
  • Realtek PCIe GBE Family Controller

Please advise!

Everyone? Please?

What is the average revolving around questions asked in this forum?

I hope I have neer NEED to use this forum again because I never got a response.

I figued the answer myself.

Tags: Notebooks

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    ----------------------------------------------------------------------------------------------------

    Diagnostic information (wireless connectivity)

    Details on the diagnosis of wireless connectivity:


    Information for a diagnosis of connection

    The GUID of the interface: e3f4016b-a75e-4d88-96ba-8bd3f26f0fb4

    Interface name: Intel(r) WiFi Link 5300 AGN

    Interface type: Native WiFi


    Connection incident diagnosed

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    Login ID: 9


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    Profile match: success

    Pre-Association: success

    Association: success

    Security and authentication: success


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    00-18-39-6E-51-6CInfra g-64 6

    00-13-1A-3B-EE-A0Infra g-57 6

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    00-1E-E5-A0-17-F0Infra g-53 2

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    Information for Auto 9 Configuration ID.


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    Type BSS PHYSecurity Signal (RSSI) Compatible SSID

    ------------------------------------------------------------------------------

    Yes Yes Infrag 60

    Infrag Yes Yes 99

    Ad hocg No. 18 Yes

    Yes Yes Infrag 78

    List of favorite networks: 1 item (s)

    Profile:

    SSID:

    SSID length: 10

    Connection mode: Infra

    Security: Yes

    Defined by group policy: No.

    Connect even if the network is not broadcasting: No.

    Connectable: Yes


    Information for the login ID 9

    Connection started: 2010-11-30 14:12:24-133

    Auto Configuration ID: 9

    Profile:

    SSID:

    SSID length: 10

    Connection mode: Infra

    Security: Yes

    Pre-Association and Association

    The parameters of connectivity provided by hardware manufacturer (IHV): No.

    Security settings provided by hardware manufacturer (IHV): No.

    Profile matches network requirements: success

    Pre-association status: success

    The Association status: success

    Last AP: 00-13-1a-3b-ee-a0

    Security and authentication

    Configured security type: open

    Configured encryption type: WEP

    802.1 x protocol: Yes

    Authentication mode: Machine or user

    EAP type: authentication not started

    Number of 802. 1 X restarts: 1

    Number of failures of 802,1: 0 X

    802.1 x status: success

    Key exchange initiated: Yes

    Received unicast key: Yes

    Received multicast key: Yes

    Number of security packets received: 9

    Number of security packets sent: 7

    Decision of the attempt: success

    Connectivity

    Package statistics

    NDIS Rx: 1725

    NDIS Tx: 0

    Unicast decrypt success: 1

    Multicast decrypt success: 0

    Unicast decrypt failure: 0

    Multicast decrypt failure: 0

    Rx success: 1531

    Rx failure: 0

    TX success: 5

    TX failure: 0

    Try TX: 0

    TX retry number: 0

    Life expectancy exceeded TX maximum: 0

    Failure of TX ACK: 0

    History of roaming: 0 item (s)


    Information for Auto 8 Configuration ID.


    List of visible networks: 1 item (s) total, 1 article (s) poster

    Type BSS PHYSecurity Signal (RSSI) Compatible SSID

    ------------------------------------------------------------------------------

    Yes Yes Infrag 80

    List of favorite networks: 1 item (s)

    Profile:

    SSID:

    SSID length: 10

    Connection mode: Infra

    Security: Yes

    Defined by group policy: No.

    Connect even if the network is not broadcasting: No.

    Connectable: Yes


    Information for the login ID 8

    Connection started: 2010-11-30 12:56:40-041

    Auto Configuration ID: 8

    Profile:

    SSID:

    SSID length: 10

    Connection mode: Infra

    Security: Yes

    Pre-Association and Association

    The parameters of connectivity provided by hardware manufacturer (IHV): No.

    Security settings provided by hardware manufacturer (IHV): No.

    Profile matches network requirements: success

    Pre-association status: success

    The Association status: success

    Last AP: 00-13-1a-3b-f0-20

    Security and authentication

    Configured security type: open

    Configured encryption type: WEP

    802.1 x protocol: Yes

    Authentication mode: Machine or user

    EAP type: authentication not started

    Restart of number of 802. 1 X: 2

    Number of failures of 802,1: 0 X

    802.1 x status: success

    Key exchange initiated: Yes

    Received unicast key: Yes

    Received multicast key: Yes

    Number of security packets received: 13

    Number of security packets sent: 11

    Decision of the attempt: success

    Connectivity

    Package statistics

    NDIS Rx: 0

    NDIS Tx: 0

    Unicast decrypt success: 1

    Multicast decrypt success: 0

    Unicast decrypt failure: 0

    Multicast decrypt failure: 0

    Rx success: 2262

    Rx failure: 0

    TX success: 59

    TX failure: 0

    Try TX: 19

    TX retry multiples: 5

    Life expectancy exceeded TX maximum: 0

    TX ACK failure: 26

    History of roaming: 1 item (s)

    Schedule: 2010-11-30 12:57:48-302

    Roamed from BSSID: 00-13-1a-3b-fa-f0

    Reason: 0 x 00000003

    Disconnected from BSSID: 00-00-00-00-00-00 reason: 0 x 00000205


    Information for Automatic Configuration 7 ID.


    List of visible networks: 1 item (s) total, 1 article (s) poster

    Type BSS PHYSecurity Signal (RSSI) Compatible SSID

    ------------------------------------------------------------------------------

    Infrag Yes Yes 99

    List of favorite networks: 1 item (s)

    Profile:

    SSID:

    SSID length: 10

    Connection mode: Infra

    Security: Yes

    Defined by group policy: No.

    Connect even if the network is not broadcasting: No.

    Connectable: No.

    Reason: 0 x 00028002


    Information for the login ID 7

    Connection started: 2010-11-30 12:55:47-670

    Auto Configuration ID: 7

    Profile:

    SSID:

    SSID length: 10

    Connection mode: Infra

    Security: Yes

    Pre-Association and Association

    The parameters of connectivity provided by hardware manufacturer (IHV): No.

    Security settings provided by hardware manufacturer (IHV): No.

    Profile matches network requirements: success

    Pre-association status: success

    The Association status: success

    Last AP: 00-13-1a-3b-fa-f0

    Security and authentication

    Configured security type: open

    Configured encryption type: WEP

    802.1 x protocol: Yes

    Authentication mode: Machine or user

    EAP type: authentication not started

    Number of 802. 1 X restarts: 1

    Number of failures of 802,1: 0 X

    802.1 x status: success

    Key exchange initiated: Yes

    Received unicast key: Yes

    Received multicast key: Yes

    Number of security packets received: 13

    Number of security packets sent: 11

    Decision of the attempt: success

    Connectivity

    Package statistics

    NDIS Rx: 0

    NDIS Tx: 0

    Unicast decrypt success: 3

    Multicast decrypt success: 0

    Unicast decrypt failure: 0

    Multicast decrypt failure: 0

    Rx success: 288

    Rx failure: 0

    TX success: 49

    TX failure: 0

    Try TX: 19

    TX retry multiples: 5

    Life expectancy exceeded TX maximum: 0

    TX ACK failure: 28

    History of roaming: 1 item (s)

    Schedule: 2010-11-30 12:56:36-732

    Roamed from BSSID: 00-00-00-00-00-00

    Reason: 0 x 00000007

    Disconnected from BSSID: 00-00-00-00-00-00 reason: 0 x 00000205


    Information for the login ID 6

    Connection started: 2010-11-30 12:55:38-275

    Auto Configuration ID: 7

    Profile: Discovery connection

    SSID:

    SSID length: 10

    Connection mode: Infra

    Security: Yes

    Pre-Association and Association

    The parameters of connectivity provided by hardware manufacturer (IHV): No.

    Security settings provided by hardware manufacturer (IHV): No.

    Profile matches network requirements: success

    Pre-association status: success

    The Association status: success

    Last AP: 00-13-1a-3b-f0-20

    Security and authentication

    Configured security type: open

    Configured encryption type: WEP

    802.1 x protocol: Yes

    Authentication mode: disabled (5)

    Restart of number of 802. 1 X: 3

    Number of failures of X 802,1: 1

    802.1 x status: failure 0 x 00000000

    802.1 x reason code: 0 x 00050006

    Key exchange initiated: No.

    Number of security packets received: 8

    Number of security packe

    Diagnostic information (wireless connectivity)
    Details on the diagnosis of wireless connectivity:

    For all the info on this session, see the event information of wireless connectivity.

    Helper class: Auto-Configuration
    Initialize status: success

    Information for a diagnosis of connection
    The GUID of the interface: e3f4016b-a75e-4d88-96ba-8bd3f26f0fb4
    Interface name: Intel(r) WiFi Link 5300 AGN
    Interface type: Native WiFi

    Result of diagnosis: there may be problem

    Diagnostic information (wireless network adapter)
    Details on the diagnosis of wireless network adapter:

    For all the info on this session, see the event information of wireless connectivity.

    Helper class: Native WiFi MSM
    Initialize status: success

    Information for a diagnosis of connection
    The GUID of the interface: e3f4016b-a75e-4d88-96ba-8bd3f26f0fb4
    Interface name: Intel(r) WiFi Link 5300 AGN
    Interface type: Native WiFi
    Profile:
    SSID:
    SSID length: 10
    Connection mode: Infra
    Security: Yes
    Connect even if the network is not broadcasting: No.

    Result of diagnosis: there may be problem
    ----------------------------------------------------------------------------------------------------

    That's about all.  If anyone can provide any indication as to why it would suddenly stop working, I would appreciate the help to solve this problem.

    Ido

    Ido Dubrawsky,

    Thank you for visiting Microsoft Answers!

    The question you have posted is related to networking in a commercial environment and would be better suited to the TechNet community.

    Please visit the link below to find a community that will support what ask you:
    http://social.technet.Microsoft.com/forums/en-us/w7itpronetworking/threads

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    Microsoft Answers Support Engineer
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    Windows identifies devices of small IC boards inside the devices and guess they are ok. Windows cannot do is determine if the keyboard membrane makes contact with the small IC Board...

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