HP ENVY 17 Notebook: HP support Assistant constantly reported as 'Stopped working' in the reliability report

System recovered 5 days ago and reinstalled personal software. (HP 17 t-k000 CTO/Win 64 bit 8.1Pro)

Almost immediately HP Support Assistant would communicate with HP Server. The program has been downloaded and reinstalled more than a dozen times during the 5 days... .rebooting every time between installs / deletion. Download from different places in the website of HP... but always version 7.7.34.34A. HP cat could not help... like that, the program worked for a few minutes, even though I showed the tech "reliability report". (it's a play on words!)

After recovery was over and I used S.A. to update the operating system. The first time I used the program offered to me by 14 updates (so I guess that the program was "not" long before I got the operating system)... the program has shown the updates have been downloaded, but each time the update failed to install (X) next to the icon of installation. Restart the program again and selecting 'Check the HP updates now'... after displaying little pictorial showing ets connection/download... Returns a message... "No updates available". AND a new error is reported to the report reliability with the date and time. Now, in the last day or so IE11 has stopped responding... see below... Even typing this proved difficult because the page no longer!

Today, the Web page for this laptop shows there are 2 BIOS update F34A (May 22, 2015) and F.09 Rev.A (16 April 2015), but as there is no update available via S.A. I haven't installed these either... my latest information installed BIOS is F.34, 19/12/2014!

Battery/power cycling has solved nothing... "sfc/scannow" shows no error in operating system,.

All suggestions accepted

Thank you

@Stu2009

Thank you for all the useful information. However, there is something that you're not quite right about. It is true that normally the default account created on a system, is normally an administrator account. However as a safety device which is part of the User Account Control (UAC), he essentially keeps running as a common user, then on an administrator account.

You can turn off UAC (I would not recommend that), or you can find the executable file of your programs, right click and compatibility mean that it runs as an administrator by default.

Most of the time that you actually benefit from privileges program not raise unnecessary, however. Only a handful of things really really need to access that provides the "Run as Administrator".

With regards to the BIOS, I would recommend that you try only a BIOS update if you are running in regular broadcasts normally. A wrong BIOS update can become a "brick" that requires a replacement of the Board of Directors, so for me it's one of those things you do only as a last resort, or if it's part of a fix recommended a functional system.

As these updates from CyberLink you can always try to install it manually if you need, since the support page for your system. And let me know if they still appear in HPSA, after a manual installation.

HP ENVY 17 t-k000 CTO Notebook PC (ENERGY STAR)

Tags: Notebooks

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