HP ENVY 17 Notebook PC: HP ENVY 17 Touchpad problem

Similar Questions

• HP Envy 15: Touchpad problem

  The model # is 15 t-j100. Product: E9W31AV

  Just in the last two days, I was unable to move upward or downwards from a Web page or a document by dragging two fingers upward or down on the touch pad. Everything else seems fine, the cursor follows finger mu, left and right mouse buttons ok. No changes made to the machine, no new software not added. I guess it could be a driver problem, if so where can I get the driver? And how do I install it?

  Thanks for any advice,

  David

  HI @David12228 ,

  Thank you for your inquiry.

  I understand that, for these last two days, you have been unable to move upward or downwards from a Web page or a document by dragging two fingers upward or down on the touch pad. Everything else works on the Touchpad. You have not made any changes to your laptop or added new software.

  Here is a link to the HP ENVY 15 t-j100 Select Edition CTO Notebook software and drivers page.

  Did you run HP Support Assistant using the HP updates?

  You did all your Windows updates?

  Affluent, you ran the Windows troubleshooting tool?

  Alternatively, you can try to uninstall and reinstall the driver.

  Here is a link to use and configure the TouchPad (Windows 7 and Vista) that can also help.

  If the issue remains, you can try a restore back before this happened.  HP and Compaq PC - Restore Windows to an earlier Point (Windows 7).

  Good luck!

• Touchpad HP ENVY 4-1215dx problems

  There are a few problems with the touchpad on my laptop 4-1215dx HP ENVY.  One problem is the bottom of the touch pad, which is used for left and right clicks.  Sometimes the click noise is very loud and sound like something is broken, and the click does not work.  If I put the laptop mode only 'sleep' and leave it for 3-4 hours, everything works when I exit mode "Eve".  I highly doubt to update or reinstall the driver would fix the loud rattling noise.

  The second problem occurs on when you tapoterez the main part of the touchpad to make a right or left click.  I have tap several times, and the click does not work.  It works after taking the laptop out of fashion 'sleep'.

  The two problems are random and cannot be re-created at will.  Due to the loud click noise I think something can be broken with the touchpad or the motherboard underneath.  If the touchpad is broken, can it be replaced or what I have to live with it or get a new laptop?  Thanks in advance for any help you can provide.

  Gary

  Hi @garyg45

  I saw your post about the problems with the touchpad of your wife. From what you described, it could be a hardware problem with the touch pad. I suggest you reinstall your Synaptics TouchPad because it is a solution that requires no disassemble the laptop or send it in for repair.

  Synaptics TouchPad Driver (Windows 7)

  Synaptics TouchPad Driver (Windows 8/8.1)

  If you have had the laptop for less then one year or bought a long warranty give us a call for a repair. You can reach HP Total Care at 1-800-474-6836 in North America or Start here if you live outside of North America.

  The TouchPad is a replaceable part and page 54 of your Maintenance and Service of Guide , you will find instructions on how to replace it and the compatible replacement part numbers. Do not do this if you are in warranty, as this leads to the cancellation.

• HP ENVY notebook - 14 t-j100 CT: touchpad will not be disabled

  This is a new computer with a backgrade operating system.

  Touchpad is Synaptics SMBus.

  Driver is 19.0.12.98

  Driver date is 7/28/2915

  The Windows Device Manager reports that it is the latest version

  Under setttins of properties/touchpad mouse, I tried to turn off click pad and have it off when USB pointing devie is attached. To restart the touchpad is back.

  In the same place I tried to disable the actions one by one. It won't let me not disable all of them.  It is said that the primary click must be assigned.

  I tried not to remove the Chuck. Someone told me that Windows will just reinstall it.

  I have an an old computer of different brand with the same OS. I can't disable the touchpad and it stays off.  It also uses an older driver.

  No idea how I can get it to stay out of. I searched the Internet and found no ideas that I have not mentioned.

  Hi @Andrew111,

  Thank you for your inquiry.

  I understand that you have recently purchased your laptop and you have decided to downgrade the operating system Windows 7. You tried to disable the touchpad and put off when a pointing device USB is attached. However, when you restart the touchpad is enabled again.

  Also, you said that you have the Synaptics TouchPad driver version 19.0.12.98 installed. Device Manager reported that the driver is up-to-date. When I checked the page software and drivers for your laptop and Windows 7, I noticed that a different version is recommended by HP.  Here is a link to the drivers for your laptop and software page. HP ENVY laptop - 14 t - j100 CTO (ENERGY STAR). Please click on "driver - keyboard, mouse and input devices to display a list.  Try to download this version of the Synaptics TouchPad driver and then remove and delete the existing driver, install it. Some models allow you to disable the touchpad by double clicking on the top left corner of the touch pad. Also, you should be able to disable the touchpad in device without uninstall or remove Manager. It must then remain disabled until you return and re - activate. You can also run the HP Support Assistant to help with the acquisition of the recommended software and drivers for your system.

  Thank you for being a part of the community of HP. Please let me know if this helps solve the problem by marking this post as 'Accept as Solution'. If you need help, let me know and I will gladly make all that I can to help. If you want to say 'Thank you' for my efforts, click on ' Thumbs Up ' to give me a Kudos.

• HP ENVY m6-n113dx Notebook PC: new installation of Windows 8 on HP Envy and with problems of drivers.

  I have a laptop HP Envy M6 and it came with Windows pre-installed on it 8.1. I always do a new installation of Windows, whenever I have buy a laptop that I hate all the bloatware and stuff which they pre-install on it.

  Unfortunately, when I did, I found that the drivers on the HP website do not work for some things, especially my wi - fi.

  In Device Manager there are three things that make their appearance as having a problem:

  Network controller:

  PCI\VEN_168C & DEV_0036 & SUBSYS_217F103C & REV_01

  Unknown device:

  ACPI\VEN_HPQ & DEV_6001

  Unknown device:

  ACPI\VEN_HPQ & DEV_6007

  If anyone can provide me with some drivers work, I would be incredibly grateful. I called HP and they told me all I can do is to pay $40 for a CD delivered to me so I can reinstall the version of bloatware, and I really want to do. I want to use my real version of Windows 8 and not pay for something I don't even want.

  Thank you!

  Nevermind, I fixed it myself by reading old son of Paul_Tikkanen

  I used http://www.pcidatabase.com/index.php

  and found the diver that I needed, and now I don't have to pay $40 for the version of bloatware.  Yay!

  Thank you Paul!

• HP Envy Notebook PC left m6 area hinge separating and touchpad problem

  I noticed that the cases on my 3 month old computer was gaping open near the hinge of the left-hand opening and closing of the screen.  I examined the screws from the bottom and noticed that there is a screw missing on the nearest corner of the hinge.  After further consideration, as it seems that the necklace that the head of the screw would be sitting against lacked so that put another screw would not do anything to close the gap.  I had also noticed that the touchpad was so glitch in its operation at times that he has been unsusable and required an external mouse.  I contacted HP through this forum and HP called by email and PM me.  They sent me a box and I sent the computer for them on 3 Oct.  I received an email from their share on the day wherever they received saying that they should have it me 17.  I contacted them to see if the date could be improved and I was assured that the 17th was an automatically generated date and that I get it before that date.  The touchpad has been out of stock and they gave me several dates that came and went and finally got the computer on 24.  Turned on the computer and the device boot saw not found error.  After a few hours of troubleshooting with HP, they determined that the hard drive was bad.  They tried several times to send me a new hard drive and I refused and I wanted to return the computer to them.  I have never replaced a hard drive and you want to start on my new computer.  There is no cd drive and no way to load the operating system on.  There is also no guarantee that the HD is the problem.  They agreed to do the repair.  I told them that I could reuse the box and packing materials and prints a new lable and new ship date.  They said that they do not have a protocol for this and they would have to send another box.  I'm now waiting on the new box and I was without a computer for almost a month.  I will update that takes place the next chapter.

  I just sent you a private message. If you are unsure how to check your messages from the forum, this post has instructions.

• HP Envy 13 d008na: problems of fingerprint - HP Envy 13-d008na reader

  Hello

  I recently bought a laptop from HP Envy 13-d008na. It works well; However, I now encountered a problem with the fingerprint sensor. Hello Windows and HP SimplePass worked brilliantly so far - I've used them frequently to log into my laptop, as well as online accounts.

  For the first time, my fingerprint was not recognized and I tried several times before finally shrugging it off and connect with my password. However, it was when the fingerprint reader has first 'broken' and has not worked since.

  When I discovered this, naturally I removed my footprint of the system and tried to sign up again. I succumbed this making, like the HP SimplePass software gets only 45% trying to register my fingerprints! I feel like this may be a hardware problem - of course, there is no physical evidence of damage, but my experience with the problems of this kind, my best guess is that the fingerprint reader is defective and it should reset.

  

  The player flashes always white on an application for entry, red when the shot is not valid and still going from red to white when I move my finger on it, in a way that was "successful", before it stopped working.

  I tried everything I can think of. Completely removed and resettled biometric drivers and software from the HP support page, registered/player replaced all fingerprints and even tried using older versions of SimplePass to try to solve this problem.

  The warranty is still valid of course (I only had the laptop for a few weeks!), but it would be great if there was a solution which avoids me having to go through the hassle to send it off for repairs!

  Thank you - if you need more info please do not hesitate to ask!

  Kyran Hill

  [email protected]

  Hello @kirrri,

  Welcome to the HP Forums!

  I read your message and understand that the fingerprint reader no longer works on your HP Envy 13 d008na. I appreciate the detail you have included in your message. I see you have done some troubleshooting yourself some of the steps in the document can seem you repetitive, but to achieve the resolution that I would recommend that they are executed in the order.

  First, follow the instructions contained in this document.

  The laptops HP ENVY - Fingerprint function stops working after system reset is performed

  Then, perform a hard reset. If the problem is still not resolved, follow this document: HP Notebook PC - troubleshooting of a fingerprint reader (I know that the document is for windows 8; most of the steps are exactly the same)

  Thank you.

  If this post helped you, feel free to click on the thumbs up!

• HP envy 1104tx m6: PROBLEMS of RAM...

  days back I was going just through my laptop settings
  and information. my laptop model is m6 1104 tx x 64 envy
  function notebook pc...
  I bought the laptop in 2010-2011... and it came with
  8 GB of Ram...
  but it is showing 4 GB only... I checked it many
  times in the past... but I do not know why it shows 4GB
  now...
  I've recently upgraded to single windows 10 home
  language. .. I'm really worried pls help...
  one more thing to say... it is showing 4 GB of ram, but I can't
  always play games heavy with medium settings such as Tom
  cell burst of Clancy Black list... and others
  program also run OK. OK but now flawless... pls
  help soon

  I am really angry and don't know what to do... I'm really worried... I use it 4 years now and I'm sure I had 8 GB of ram of the day, I bought this lappy... here, I want to show u something pls see if you can understand anything

• HP Envy 5530 Install problems

  Hi all. I was banging my head against this for a while now and it has left speechless me. All below use the driver available from HP site, 2013-12-12 Version 32.1 full of features and the base driver. The machine itself is a HP G62 Notebook, current updates of windows and HP, running under Windows 7 64-bit. It is reproducible on a second, also HP laptop windows 7 64 bit, on the same network. Identical questions.

  The software is installed normally, and I don't see any problems anywhere until I go to connect to a printer. I can also connect the printer to web front end.

  HP Envy 5530th doesn't let me connect as a printer. I uninstalled the software, reinstalled, used HP doctor to diagnose, which simply downloaded the software again and impossible to install printers. When installing over the network, it gets to half way in the GUI and then abandons. The event viewer contains an MSIInstaller event 1015 | Error: 0x800401F0 when I try this method.

  If I try to connect by USB, the installation fails silently.

  If I try to connect to it as a network printer, such as the use of the connect to printer, windows sees the printer, allows me to choose a driver, I chose the one I grabbed temp Installer files and get this message:

  "The printer driver is not installed. Cannot find a package of basic driver required by the printer driver package. »

  If I try to manually add the driver to the Print Server Manager (so do not connect a printer, just install the driver package) I get another variant of the "printer driver is not installed. Error could not find a package of basic driver required by the printer driver package. "once again.

  Any ideas? SFC/scannow does nothing to the top.

  Workaround. Faulty USB cable. Exchanged for the new printer Cable now works correctly on all fronts. This problem is solved.

• HP Envy m6 wireless problem

  Hello

  I have a HP Envy m6-1207TX notebook PC (product no. D5F64PA #ABG). According to the tag in the battery Bay, it has a Ralink RT3290 wireless network adapter.

  Since the upgrade to Windows 8.1, the wireless connection is no longer working. Small bright blue on the f12 key (IE which indicates that the wifi connection is active) is currently orange and will not change to blue when the key is toggled.

  I checked on the download page from HP for a updated driver for my wireless card, but the brand name for the driver, it is not the network wireless adapter Ralink.

  My ethernet connection works correctly, and all the other devices that I have (for example, iPhone, tablet PC, etc.) can access my wifi without problem.

  Kind regards

  Nick

  Hi, Nick:

  Sorry, that didn't work.

  Try to uninstall the card from Device Manager, reboot and see if Reinstall driver and the adapter works this time.

  If this does not work, then I don't have any other ideas you can try.

  Sometimes you have to wait until enough problems is reported and new drivers are available to fix bugs.

  Best regards

  Paul

• Charging battery HP Envy x 2 problem

  I started having problems with the secondary battery on my HP Envy x 2. I have for a few months now, and first of all, everything was fine. A couple of weeks, I started having intermittent warnings when I lit the envy. He said there was a problem with the calibration of secondary battery and it must be callibrated or possibly replaced. The problem is that even if it says this he sometimes shows that the battery has with full success and sometimes it isn't. It still does not appear to use the load sitting in the accumulator, it is intermittent, too. I have been using the battery calibration procedures and although the battery shows once again as a 100% load he always says that the battery must be callibrated.

  Ok.

  Your craving for x 2 has a 11-030ea product name.

  Followthe troubleshooting procedures in this document from HP web. If you still have problems with the batteries \an\or load later, I suggest you Contact HP for warranty repair.

• HP Envy m6: hinge problem

  Hello world

  I'm having the same problem of hinge than many other people with my Hp Envy m6. It is more under warranty and I wonder what are the options I have. My laptop is everything to me because I'm in my last year of college and I'm also a DJ is an essential part of my life.
  
  Bottom left of my screen (black plastic part) is cracked due to hinges loosens. I see many other people are having the same problem, but it becomes serious on my laptop as the screen begins to blink if I move the laptop.

  Could someone please point me in the right direction as seems to be a problem with the hardware as one number of others have the same problem.

  Thank you for your time,

  Brendan Lambe.

  @Lambo067

  Please use the Forum from HP Support. I brought your question to the team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).
  
  If you are not familiar with messaging private forum please click here to learn more.
  
  Thank you
  Omar

• Partially envy 15 touchpad does not work

  I bought the hp envy 15-j063cl in October 2013. The touchpad worked fine since I bought it until last night, when I just could not scroll vertically, on the side, zoom in and out, or switch between applications by sliding my finger from the left or the right. I can still use the touch pad to aim and click things well. I tried to look at other forums, but none of them seem to have the same problem as I do. Can someone help me with this please? Thank you.

  LovelyBeagle,

  Welcome to the HP Forum.

  Find, open to view the file named: difficulty TouchPad / ClickPad

  In particular, you can try the recommended first step for 'relax' things in working order.

  You can then skip to the section titled TouchPad / settings ClickPad

  Unless you become really stuck, avoid 'invasive' methods described at the base of the document (refresh, Reset, recovery) - Although these would probably work, everyone involved that you reinstall the part of the operating system as a whole.  You don't want to do unless you're quite ready: backups, lots of backups, the correct kind of backups and support recovery, more time and patience to do the job.

• Laptop of HP ENVY 15 TS: problems installing the audio driver

  Hi all

  My product is the HP ENVY 15 TS laptop.

  Product number: E7Z34UA #ABA

  OS: 8.1 64-bit Windows

  A few days ago, I opened my laptop to find that there is no sound coming from the speakers at all. I was completely baffled because the audio was working perfectly fine before, even after the upgrade to Windows 8.1. I tried several solutions posted on other forums, such as install other drivers and uninstall the IDT High Definition Audio Driver and then scan for hardware changes. Now, however, when you try to update the driver IDT, it says that a peripheral attatched to the system does not work. What should I do?

  I've provided screenshots of things that appear when trying to solve this problem.

  

  Hello skyeisthelimit. I understand there is no sound emitted by the mobile phone. According to the description, I think that the question is focused on software. However, I won't remove the defective hardware of my mind. You have attempted a few troubleshooting, which is excellent. I'll provide some troubleshooting facilities (some steps you already completed). Please follow troubleshooting all in order, I suggest:

  First of all, there are some tutorial of Microsoft Assistant that solves the problems of sound in Windows 8.1. Please follow the wizard until it is finished. You can locate this wizard here: http://windows.microsoft.com/en-CA/windows/no-sound-help#no-sound=windows-8 & v1h = win8tab1 & v2h = win7tab1 & v3h = winvistatab1 & v4h = winxptab1

  Then, follow the troubleshooting, indicate in this document from HP: http://support.hp.com/us-en/document/c03257712

  Finally, you will be asked to reinstall the updated drivers. Please install it: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-124012-1 & cc = us & dlc = in & lc = on & os = 4158 & product = 5450018 & sw_lang =

  Assuming that the problem is not resolved, the next step is to refresh of Windows 8. This will force the computer to return to Windows 8. It will also clean the computer, to a certain extent (it is not as powerful as a recovery). For more information about how to update Windows, please see this document from Microsoft: http://windows.microsoft.com/en-CA/windows-8/restore-refresh-reset-pc

  If the operating system update does not resolve the problem, reinstall the operating system is the next step. Make sure that you back up all your data beforehand.

  For more information on how to effectively back up your computer, please this document of reference: http://h10010.www1.hp.com/ewfrf/wc/document?cc=us & lc = on & dlc = in & docname = c03270359

  For more information about how to perform a system restore, please reference this document: http://support.hp.com/us-en/document/c03489643

  Please answer with the results of your troubleshooting. I'm only here to help!

  Mario

• HP Envy 4500/Series: Cablelink (Austrian cable service) / installation HP Envy 4500 series problem

  Hi, I have a new HP Envy 4500, and it does not connect to my wireless network. He sees the correct SSID (using WPA - PSK / TKIP or AES), but he will not join the network after providing the WPA key. Printing test results shows a FAILURE on > parameters - without filtering. I don't know if I use MAC filtering on the network, because I don't know how to check this on this modem.

  I am also unable to join using the WPS procedure. I tried with and without a USB connection. I have 5 other wireless devices on the network, which all connect without any problems.

  In addition, I put static IP details on the Panel after reading the HP forum where this problem was stated by setting just the IP address and no subnets. Still no connection

  The printer works via USB ok.

  I got it connected to my neighbors A1s wi - fi network.

  I have a new wireless network to cable and modem put cable in the last week connected to Cablelink. I have a new router Cisco EPC3940. I tried to restart, connection to WPS and wireless USB connected. Reset the printer and modem and tried with and without using a static IP address.

  I tried to reconnect to my neighbors A1 connection - success.

  I tried with USB lead-success

  I tried direct to print without wire-success

  I tried to share wireless USB by using HP software-failure

  I tried the HP PC don't doctor too - no available solutions.

  I have read and tried several fixes on the HP forum-no success

  The fault is clearly my printer connect to my cable modem wireless (or my printer connect to my wi - fi of Cablelink) like all other connection works!

  I posted at the end of a similar position, but did not respond. Help please.

  Carl

  I finally solved this problem after 2 weeks of trying everything! Based on the above comment from BH, I thought that I had to turn off my radio show from 5 Hz. My new router has prevented to me because of the way Cablelink run their software. However, I finally got access to change it. I disabled 5 Hz. I still have the invalid password! Then, I changed the predefined WPA WPA2. It worked. I turned on my 5 Hz back show, the printer is remained connected. I then changed back to WPA2 and immediately lost connection! I put it to WPA and it connected again! I did NOT change key wireless, he remained at 16 characters, just the level of security! It seems if I want my Envy NEW 4500 with UPDATE drivers on my wireless network, I have to REDUCE my password security, which comes by default with modems cable new with Cisco, and accept the WPA! The strange thing is my old Iphone 4 and my old Apple TV both connected without problem. Therefore more recent Iphone to my wife 5 c and our newest Samsung UHD TV. So why a NEW model of printer is sold in stores right now, not able to work on WPA2? I lost 2 weeks on this issue before the sort it! It works, but I'm not happy! Same HP UK failed to connect after 4 hours on their online chat and remote assistance online! I worked it out myself from the comment by BH! Thanks BH. HP POST PLEASE A REPLY ON THIS THREAD WHEN YOU FINALLY WRITE A SOFTWARE FOR YOUR PRINTER TO WORK ON WPA2. MAYBE YOU CAN EMAIL CISCO IN ORDER TO WORK OUT HOW TO DO THIS BETWEEN YOU.