HP Envy 17 t j000: Simple pass blocking my window password

I updated my driver to scan finger print pass Simple. When I did this it stopped working. I have registered in and removed my finger because it wouldn't work and that I registered it again. According to implementing it successfully. I restarted my laptop and could not connect using my finger or my Windows password. I connected on my other laptop and changed my Windows password. I logged on this laptop and also connected on my Windows phone without problem. It seems that the Simplepass fingerprint scanner blocking both my finger and my old password and also my new password. For this reason, I can't connect to my laptop HP Envy to disable the Simple pass or fix it. Please help as soon as POSSIBLE. I don't want to make a full recovery on this laptop. Thank you

Hi @streetrod2 ,

Thank you for visiting the Forums HP's Support and welcome. I read your thread on your HP ENVY 17 t j000 Notebook and having issues with the software of HP SimplePass.  Thanks for all the information, it is very useful to know what you've already tried. I would say to uninstall HP SimplePass and reinstalled the latest version for Windows 8.1.

Hope it suits it.

Thank you.

Tags: Notebooks

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