HP ENVY 23-d260qd: black screen

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• HP DV6 ENVY: Envy HP dv6 black screen that turned while WE

  I am very grateful for HP, that my cell phone ran very smooth for about 3 years, a few months after Windows 8 is out, and Christmas was coming right here. But after these good times, something strange happened on my laptop exactly at the beginning of April (wow exactly to April Fools Day and Yes this laptop trying to DECEIVE me I think, lol)...

  I'm used to update my computer so I could keep my computer running well as much as possible. The last update, I've done was updated my graphics card: Intel HD Graphics 4000. Unfortunately, there were errors in the update of the map, so I've manually updated, and it succeeded. Now the computer tells me to restart the PC, so I did.

  Now, something strange happened, he went through the process of restarting my laptop, after HP logo with the circle to move below the logo appeared, and after a black screen came through my eyes. Generally, it should be just 10 seconds so that it appears on the screen of Windows 8 and the login for the account, but that's happened. The black screen was 5 minutes, 10 minutes, still, waited 15 minutes and even 30 minutes! I was wondering what happens after upgrading my graphics card.

  If someone help me? Thank you!

  With legitimate answers correct?

  Oh yes my laptop specs:

  Intel Core i7 3630QM

  8 GB RAM

  Graphics Intel HD 4000

  NVIDIA Geforce 630 m 2 GB DDR3

  Resolution: 1920 X 1080

  Max of about 900 GB disk space

  Hi @sab-ero ,.

  Welcome to the HP support community! I hope you enjoy your experience with us.

  I see that you get a black screen after the upgrade of your Intel graphics driver. If the screen remains black our troubleshooting options are limited. Try to do a Hard Reset to see if a clean reboot gets it going. Keys Num or CAPS LOCK flashes at all? If so, how many times? If you are connecting to an external monitor, are you able to see anything?

• Envy dv7-7202tx black screen at shutdown (inside information)

  When you hear "black screen at shutdown", you might think I'm trolling, but I'm not. What I'm talking about, it is that when I try to close my laptop, it actually not-.-it will freeze on a black screen while the laptop is still on (fan is still underway off the coast), the only way to close it in fact at this State is through hard reset (holding the power button).

  Here is some info on my laptop:

  -BIOS: Insyde F. 24 01/22/13

  -OS: Version W8 6.2.9200 build 9200

  IDK nothing else to put here.

  Also, when I just leave this State (black screen), like 5 hours later, it will reboot itself it will appear and info message saying "PC has encountered an error blah blah blah, it was restarted to prevent something."

  Help please. I don't want to keep hard reset my phone, it's dangerous for his health.

  LouieBot,

• HP Envy 700-430QE: black screen after log on

  My computer updated something and required a reboot.  Before rebooting, I had inadvertently downloaded Strong Signal.  After removing the signal strong, I rebooted my computer.  I had the logon screen and connected.  The screen went black without tiles, icons, start button or any Visual (QC) I used Ctrl-alt-del to access Task Manager.  In the Task Manager, I was able to access various programs, including my google browser.  However, I have no access to the start, a victory 8 tiles or office.

  Someone at - it expeieced this ad, if any, what was the soluton.

  I'll probably have to try a restore of the system however I was hoping there is a more simple/fast solution if this has happened to others.

  Hello

  You are welcome

  Just to confirm, was the entry that you found Binkiland?

  If that corrects, I would suggest AdwCleaner download from the following link to clear the files - save it in your downloads folder.

  https://toolslib.NET/downloads/finish/1/

  A once downloaded, close all programs, open your download folder and double-click the application to run it (click Yes to any uac prompt).

  Click the scan button.

  When the results are displayed, click the Clean button - when you are prompted to restart, click Ok.

  Kind regards

  DP - K

• Envy 15-j144na: indefinate black screen when you turn on

  I need help I have a laptop of hp envy 15-j144na

  the power led lights up when I press the power on button. the f12 key led stays orange. the caps lock white button will blink twice every four seconds. the screen never lights up.

  When I turn on, I hear the drive power upward.

  I tried to take out the battery and unplug AC and then pressing the power button / stop for 15 seconds then fix ac and power on.

  I tried to remove the battery and memory and power cable. then put it all back together and tension.

  I tried to hold the windows key and the b key and pressing power for a second, but it is not the bios update.

  I tried to connect an external monitor, but it does not show anything

  When I power the laptop on the bios does not appear if I press f2 or DEL or esc.

  before that, windows is checked 10 crashed when using bittorrent and then reset and black screen now power on.

  any ideas?

  I left my laptop this weekend, and he had the same symptoms.

  I swapped the hard drive to another hard drive.

  The new hard drive has windows 7 and the bios reported that he was unable to start. It was different because I could see something on the screen at least BIOS.

  Then I plugged my hard drive laptop screen and back to work and it started windows.

  I don't know why the laptop now works. Very strange. I have never seen this on any previous laptops or desktop computers.

• HP ENVY 15: WiDi on Windows 10 gives black screen.

  Attempted to connect a TV to my desire to 15 through a Microsoft display adapter, but only get a black screen when connected.

  Product envy num is L0L25PA #ABG.

  Microsoft display adapter model is 1628 with new firmware from 1.3.8220.

  Intel (r) worm 6.0.40.0 WiDi.

  The MS display adapter has the latest Miracast driver see 10.0.10240.16394 downloads of Microsoft.

  The display adapter brings up a ready-to-connect "display in 1080 p with a black background.

  Once connected, the laptop says it is "connected to the MS display adapter" and the TV goes black.

  This dual-screen development. The TV becomes a kind of signal from the WiDi, but this isn't a "screen" as with no. signal the TV is blue. "

  So I'm not sending ether does not correct data to the Member States display adapter or the adapter is not properly translated.

  The adapter has accepted an update for it via the WiDi who ran ok. All the screen during the update wasn't on the portable TV.

  Can do all the right things on the TV with an HDMI cable.

  Is there a fix for this or I have to wait while the MS, Intel, HP sorting?

  Windows 10 is fully updated.

  The MS display adapter was not winning in 8.1.

  DAY FOLLOWING.

  Found an update of the driver Intel(r) HD Graphics 5500. The Intel verification app update does not pick up this one, I found it when checking the drivers in Device Manager.

  I can now get a projection, but it's a bit and on everything when he wants to work. Once it starts, it is good, all that either with a slight flicker/stutters when the video display on the TV. Sometimes it takes a reset of the ILO and a new attempt so he could start as for the moment, to the extent where I wonder if there is a hardware problem BOUNCING temperature with Member States display adapter.

  Having found a reset button on the adapter has helped.

  Another tomorrow.

  I found that my problem is the TV I use for my screen, a cheap 32 in Vivo that works very well on an HDMI cable. It of very subject bar she receives MS card or not.

  Everything is good when it goes, but you cannot change modes of projection etc without him dropping to and then once that happens it is very difficult to make it show again.

  I found this when I could try a Samsung which worked perfectly. Can change the mode, connect and disconect as much as I like without any problem.

  Thanks for the help HP forum,

  I hope this will help others who have a similar problem.

  How can I say that it is resolved?

  Sorry SDF15, I give you a little nudge upwards or one solved as long as you did not help at all.

  Even your suggestion to show how to mark your question as resolved does not apply in this case that you does not solve the problem.  I did and does the option solved on the original post. If I can do this response, I.

• HP envy: stuck on the black screen

  Hello, so my Hp Envy is stuck on a black screen. It's a screen lit, but it does not load windows. I tried a hard reboot, nothing. I've updated the BIOS and it seemed that nothing was happening then loaded windows. My antivirus has been turned off and need to restart the computer now its stuck on the black screen turned on again. Help, please!

  Hi @Jaxibrey,

  Thank you for visiting the HP Forums! A place where you can find solutions for your problems, with the help of the community!

  I stumbled upon your post on the laptop and wanted to help you! I looked into your problem on your HP ENVY laptop and having starting problems.  Try to make a hard reset.

  When you perform a hard reset note remove all USB devices. Disconnect all non-essential devices.

  Here is a link to put the laptop in Safe Mode. Then you can do a System Restore. System Restore will help if something is automatically updated and wasn't on the laptop. You may need to consider a few days before that the issue that has happened.

  Here is a link to computer does not start for Windows.

  Plug the adapter directly into a different wall socket. Do not connect it a power strip, surge arrester, or secondary power source as this could cause and issue.

  Please let me know how it goes.

  By clicking on the Thumbs Up below, you can say thank you! .

  Thank you.

• Envy Touchsmart Windows 8.1 update 15-j05cl - black screen

  Have a HP Touchsmart, envy 15-j057cl. I can't upgrade to Windows 8.1. I did the following:

  1 installed all windows updates.

  2 went to HP support for machine page and installed all the drivers.

  3. don't run Windows - no problem identified compatibility Manager.

  4 deleted Norton preinstaled. No antivirus software is enabled.

  5. attempt to update the Windows store.

  6. black screen.

  Back in Windows 8. Windows has reported various attempts through error messages, including:

  0xc1900101 - 0x3000D

  Then-

  1. drivers for bluetooth and Ralink wifi disabled

  2 attempt 8.1 windows update of windows store

  3 black Screen

  Back in windows 8

  I tried very hard to make sure I've gotten all the latest drivers and BIOS, including the chipset drivers. I have not installed any other software. I also disabled any driver that I can not have everything while the update fails.

  I need to get back to work. Any thoughts?

  Thank you...

  The saga continued, but it had a happy ending.

  On the advice of the HP support, I uninstalled the driver Intel HD, booted safe mode and then tried the Windows 8.1 update. This time the update completed, but he returned to the black screen when I tried to install version 8.1 of Intel HD display driver. At this time, of course, it wasn't able to go back to Windows 8.0, so I had to completely reinstall the operating system from scratch. Good thing, I had all my saved data.

  After this experience, I gave up for a while, but he contacted the HP support to express my displeasure.  I went to a case manager, who contacted me the HP SmartFriend support.

  Today, we did an update of the BIOS. This new version of the BIOS F.53, just released on March 10, 2014 (after I had made my last attempt to make the update). After updating the BIOS, I have successfully completed update 8.1 Win. I then checked to make sure I had the latest version of the Intel HD Display Adapter driver and I did. Actually, the pilot that is displayed on the page for the driver for my machine was older than the version I have installed. So far so good.

  It seems that the solution to the problem was for HP to do a BIOS update.

• D160QD: Black screen on Envy AIO 23

  I have an Envy23 AIO ToichSmart... My PC has quit the boot (black screen)... I tried to change the memory, motherboard and map of scalar... Still, does not start upward...
  I have 8 GB of memory in her...
  
  For the purpose of troubleshooting... I tried different memory... 2 GB... The machine starts... If I put in 4 GB of memory or even memory 8 GB 1600 that the computer came with... It does not start until... Why the memory size is now a problem? I need to replace to get my computer working normally again?
  
  Help, please

  FINALLY SOLVED my problem...

  I had installed Windows 10 and it corrupted my bios...

  I was able to start the computer with a 2 GB to 8 GB chip chip inplace.

  I downloaded the upgrade of the BIOS and installed...

  Then I formatted and reinstalled the OS and I no longer have a black screen...

  System starts every time now.

• Dv6 envy: black screen

  While my laptop turn on and get to the screen fine connection, as I have, the login screen becomes empty. I can access the pass simple hp for some reason any and responding to things like brightness. Its like the office simply refuses to display. I tried delays and remove the battery. Any tips?

  Hello

  Try this and let me know.

  Boot the computer normally and log.

  Black screen, hold down the ctrl and alt keys and press delete.

  Select Task Manager.

  At the bottom left, select details (if it is not already selected).

  Click in the header of column Nsoul to organize the processes in alphabetical order.

  Look for an entry called to run once Wrapper (RunOnce.exe) - If you see it listed, right-click on it and select end task.

  The office is now show?

  If this is the case, download Autoruns on the following link and save it in your downloads folder.

  http://download.sysinternals.com/files/Autoruns.zip

  When you have that, open your download folder, right-click on the folder zipped to Autoruns, select "extract all...". "and in the next window, click Extract.

  A new window will open displaying the extracted content.  The application you must launch is the 2nd in the list (in format autoruns 636ko) but this by right clicking on it and selecting 'Run as administrator' -click 'Yes' to the uac prompt.

  Scroll down the list until you find the entrance to RunOnce (it may well be 2 entries) and Remove the tick (s) in the box next to it.

  Restart computer and see if it boots now on the desktop.

  Kind regards

  DP - K

• Envy 15 k005tx: laptop will not close properly... the va just black screen but the light is on and the fan also

  Laptop doesn't go out normally... va just black screen but the light is on and the fan is also on... so I have to stop it by pressing the power button... help plz...

  Hello

  On some machines, the pilot for 11 series IMEI has been known to cause that kind of question of the judgment, so it may be worth trying an earlier version.

  Try to use the following method to see if you can install an earlier version of the driver IMEI.

  Download driver IMEI on the link below and save it in your downloads folder.

  http://ftp.HP.com/pub/SoftPaq/sp66001-66500/sp66228.exe

  Disable your wireless card (should be f12 ).

  Open your download folder and run the installer - it warns you that it is an earlier version, but simply continue.

  When finished, restart the laptop.

  If the computer shuts down correctly, turn on your wireless adapter and use the utility on the following link to prevent Windows 10 to update automatically the driver IMEI again.

  https://support.Microsoft.com/en-GB/KB/3073930

  Kind regards

  DP - K

• envy dv7: black screen

  Hello, I have a problem with my laptop... after I did a system restore, rebooted computer, but windows does not start one can not access the bios either... when I press the power button / the hp logo comes up for a few seconds and after that I see is black screen and mouse... I can move the mouse the key combination does not work, but I can turn on caps lock... the fan is workink no beep no no hot flashes... I have no idea what could be the problem... What worries me the most, is that I can't access the bios... Thank you for your help

  Thank you for your help, but fortunately I've already solved the problem...

• HP's envy touchsmart m7 sleekbook black screen when turned on

  Bought this laptop 30 days ago...  Worked very well.  Get to market.  signed on-screen says something like "Service Manager" not embedded correctly then closed on the black screen.  No matter what I do... all I get... black screen.  Now, it is closed!  Help!

  I am running windows 8.1.  My problem has been resolved as a result of my own research.

• HP Envy 15 notebook PC C8P47AV: black screen on laptop and also when I connect to monitor

  When I turn on my laptop I can see only a black screen.  I don't quite see the HP logo.  The hard drive seems to be spinninge I can hear the fan and the lights on the wireless and the caps lock are functional; believe so everything works well except the video.  I tried to connect to a monitor via HDMI, but you still get black screen after trying the F4 key.  There is no beep codes or the upcoming diagnostic lights.  Before I lost the video, I had taken the laptop fan because there was a message that he did not work properly.  Turned out a screw was stuck in there.  I removed the screw and replace the fan in.  Everything closed and turned on the laptop - no video.  I tried to re-seating the RAM.  Basically, I would like to see if people think it's the motherboard or the video chip that is the question; in this case, I'm going to buy a new laptop because motherboard costs about $200.  Also if anyone knows if there is a diagnosis of material that I could run that might give some beep codes.  I think that Dell has something where you hold D down and power on the phone to start the diagnostics.  Full disclosure this laptop fell a few times as well, so this problem can only await the right time appear.

  @gman2,

  Hello and thanks for the display on the HP support forums.  If you can, nothing appears on the screen or enter the bios at all this means you have a hardware problem.  You will need to contact the HP support by phone for repair at this point.

  Please use the following link to connect to the appropriate service.

  Contact HP support.

  Please let me know how things are going.  Thanks again for posting and have a great day.

• Envy 17-j130ea: HP Envy 17-j130ea do not have access to the BIOS recovery and black screen

  Hi people,

  The laptop was waking up alone, so I decided to try to update the BIOS. Bis error. The tool has been run on 64 Win10

  The HP tool left me with a black screen and after that I tried to hold the low win + B and the power to access the Bios recovery, but there is no nothing. Tone flashing, nothing.

  I don't know if creating a flash drive with the bios will help as I don't have admin rights in another machine to create the flash drive using HP tool.

  Any ideas? Flash player won't work if BIOS recovery is not pulled up?

  All ideas are welcome.

  See you soon

  Well, I managed to solve the problem overnight without having to wait three days for anyone to answer that after the end of the week, with the following steps:

  1. I had to create a USB key with the bios by using the executable auto HP. It did not help that for some reason any that you have to have the administrator rights on a windows machine. Why aren't files available as well in a simple zip file? It would have helped a lot! Please stop HP right now provide only Autorun... it only compliates things. It took me an extra day just because I couldn't access a machine windows with administrator rights to install the executable file.

  2 - Insert the memory stick with the bios in the dead computer.

  3 - Press the Win + B and press the power button. The machine didn't do any beep or noise that all the guides say. I just kept pressing the key B + Win until I saw a recovery of the Bios screen, finally. Without the memory following stick this same step has not shown, nor does the computer make a noise or show any display, just died.

  4 - wait for the update at the end.

  My Advisor. Do not update windows, it all messed up. It is very reliable to get the memory stick. Too many windows things can interfere in the process, just don't do it from Windows, or at least create the memory stick first while you still can.