HP Envy 23: HDMI in button does not work in Windows 10

After the upgrade to Windows 10, the button used to display HDMI no longer works on my HP Envy 23

I had this same problem, except on the 27xt, which is the version 27 "the envy of HP TouchSmart. It is same as the 23 '' only bigger. I called HP who told me to call Microsoft, which, after an hour of Remote Desktop new installation graphic drivers and who does not, told me to call HP.

So, I googled the problem and found this thread on this forum and I am so glad that I did. Hpuser30 is quite right, except that I found a method even easier for fixing.

I went to my local BestBuy store which sells version 23 "and I plugged a flash drive, I brought home, in the USB 3.0 port on the side of the screen. Then I went on the c:\ drive and found their SWSETUP folder, and I "copied" the entire folder on my flash drive. Their machine works perfectly in Windows 10, so I felt confident that this could work. I went home and opened the SWSETUP folder on my computer and I tried MyHPDisplayOSD and I found the folder named the same thing. Inside this folder is a file called HP_My_Display_2.08.020_Setup.exe.

I tried to launch the file but it said I couldn't, because I already had a newer version. That was the problem in the first place. Microsoft or HP had updated the driver to one that is no longer recognize the HDMI port or button.

And I went to control panel configuration then programs and I uninstalled my HP device, requiring a reboot. Then I installed the Setup file on the Flash drive, I got the computer to BeatBuy. I didn't even have to reboot. I just pressed the button HDMI IN and it worked perfectly, the way it is supposed to.

The version store is 23 "and mine is a 27". The store had 10 Windows Home and I have Windows 10 Pro, but the HP_My_Display_2.08.020_Setup.exe works on both.

So, it isn't the graphics driver and is not the button or port, is this HP My Display driver. The solution is really as simple as that. Now, I have to see if Microsoft or HP update again and it mess... Once again. If they do, at least I know how to fix it.

Tags: HP Desktops

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