HP Envy 23 model K027c no sound from headphones don't jack / speakers stop

I just bought a Hp Envy 23 model K027c I plugged my headphones in sound decision-making and its still comes from speakers and switch deosnt for earphones or headphones, I tried as well, even if they work on other devices.  This model has the audio beats so don't know if this could be a problem. To Windows 8.0 help

Hello TKUrling,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more. I see that the headphone jack of your computer is not allowing sound to your headphones, and I'd be happy to help you! To start, I have to ask you a few questions:

  • Has your computer finished all his important updates from Windows?
  • Have you updated your drivers from HP the HP SupportWizard?

In the meantime, I recommend that you follow this document on the no sound on speakers (Windows 8), which will contain milestones on the way to test the audio on the helmet. This should help in the configuration of your headphones while disabling the main speakers.

Please re-post with the results of your troubleshooting, as well as the information requested above. I look forward to your reply!

Concerning

Tags: HP Desktops

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