HP Envy 360: Boot Device no error found - when you use a HDMI cable only

Boot Device not found error - when I connect an HDMI cable to my Dell monitor. (I do with this laptop in my another desktop and it works very well).

"Please install an operating system on your hard drive."

F2 for HDD diagnosis (3F0)

Go to hp.com/go/techcenter/pcdiags

As soon as I disconnect the HDMI and reboot everything is big again.

I tried with 2 HDMI cables of different (one that works very well in my office and my HP Monitor).

I really need to use a large monitor when you work... any suggestions?  Thank you! -kelly

Welcome to the HP forums! It's a great way to engage, ask questions and find resolutions by working with specialists from the community of HP. I understand that the computer throws to a not found error message boot device when it is plugged into an external monitor via HDMI. It will be a privilege to help you.

A remarkable work was done by an extensive troubleshooting before asking the question in the forums of HP. It's always a great pleasure to work with tech-savvy and technically customers sounds like you. Kudos to you for this. I am amazed at your technical skills and the value certainly your relationship with HP. We greatly appreciate you for doing business with HP and consider a privilege to share this platform with you.

Please perform a hard reset to see if the computer goes off and changes things. Steps to follow:

  • Turn off the computer and unplug the charger. Then remove the battery only if it is removable.
  • Press and hold the power button on the unit for 15 seconds to carry out the static electrical charges inside the machine.
  • Replace the battery and the charger plug it back. Try to turn on the computer.
  • Please perform a default bios also.

Please check in the bios if the bios can be extended to this monitor via a cable HDMI to work.

If please check on another screen as one TV (not another monitor) with the computer for windows startup and the cable connected to the TV HDMI to further isolate the issue.

Please update the bios, the chipset and drivers of this link http://hp.com/drivers graphics cards

Please visit these links for assistance: http://support.hp.com/us-en/product/HP-Spectre-XT-15-Ultrabook/5296019/model/5333249/document/c01186408/

Link 2 http://support.hp.com/in-en/document/c01443463

Run the system diagnostics without the connected HDMi cable, that if you don't have not done from the above link 2. You can ignore the link 2 If this was done without the connected monitor.

I really hope that the problem is solved without hassle and things work fine. I hope this helps. Please let me know how it works.

Just to say thank youPlease click the ' Thumbs Up ' button to give a Kudos to appreciate my efforts to help me. If it helps, Please mark this "accepted Solution".

Now carefully and have a wonderful week ahead.

Tags: Notebooks

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