HP Envy 4500: Can't swipe Mac computers

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• HP Envy 4500: scanning

  Hi - I have a wireless Hp Envy 4500 - can anyone tell if I can change the settings of scanning - that is - if I scan something that makes the size of the postcard, can it be scanned to finish as an A4 format?

  Hello

  No zoom under scan function so you can scan a postcard like size of postcard (using a higher resolution) and you can resize using any image editor.

  Kind regards.

• 4500 envy: Can no longer connect to HP Envy 4500 EWS.

  Suddenly, I can not connect to page of EWS for my printer (wireless) via the Printer Wizard. 198.168.1.108 does not connect. I can still print and scan but unable to connect to SAP.

  Hi onslo,.

  Thanks go to the forum to Support HP for a solution to your built-in Web server problem.

  I understand that you have a HP ENVY 4500 e-all-in-one printer connected wirelessly to a PC Windows 7, and even though you can print and scan wireless, you are unable to access SAP by using the email address of the printer. I would like to help with that.

  It is an interesting question because if you are able to use the wireless printer, you should be able to access the built-in Web server.

  You see errors, or messages?

  Is the network in a home environment or work?

  It might help to begin by restarting the router, if you can.

  Try restarting the router and back with answers to my two questions so the router to start up doesn't help.

  I'll watch for your reply, so I study the issue further. Just reply to your convenience.

  Thank you.

• E:, HP ENVY, HP ENVY 4500 4500 don't scan pdf for MAC, only jpeg; used to work properly.

  HP ENVY 4500 worked fine a month previously, now don't scan pdf for MAC, jpeg only.  Also do not accept the file name.  Is there a doctor of printing & scanning HP for MAC?

  Hi Maryjon , thanks for getting back to me!

  I appreciate the info.

  I suggest to remove the printer from your printing system, using this document: uninstalling the software of the printer.

  Once you have deleted, I suggest to check and repair disk permissions: function to fix the permissions of all utility disk drive.

  I also run your Apple updates: OS x: Mac App Store apps and OS X update

  After the updates, I recommend you to reinstall the series HP ENVY 4500 full feature software and drivers.

  Good luck and please let me know how it goes!

• I have all the games Age Of Empires, the versions of Windows and I changed to a Mac computers. How can I get the Mac version of the games and use my existing serial keys?

  I have all the games Age Of Empires, the versions of Windows and I changed to a Mac computers. How can I get the Mac version of the games and use my existing serial keys?

  Hello

  As you have bought Age of Empires for Windows OS, you will not be able to install the same copy of Age of Empire Windows version on Mac. However, you can contact the telephone support for confirmation on this issue.

  Here is the link:

  http://support.Microsoft.com/kb/295539

• Can I install Mac Os 10.9 on HP ENVY 17 j-006er

  Can I install Mac Os on HP ENVY 17 j-006er? If so, what version... Please help me whatstion...

  Your request is beyond the intended scope of this forum.

  It would be better addressed by doing a Google search on the subject. being sureand include the hackintosh keyword in the search.

• HP Envy 4500: Mac running El Capitan will not recognize the HP Envy 4500 printer more

  Last week I was able to print to my HP Envy 4500 to my MacBook Air and MacBook Pro, both running El Capitan.  However, when I went to print today, no computer cannot find my printer.

  I tried everything I found on these forums of discussion... the network reset, feeding all turned off, turning off iPv6, etc. anything.

  I have a USB cord used to print today and when I went in the connected USB printer utility, I could select Configure the wireless, but again, make the message: not accessible device.  It notes the wireless network, the settings were downloaded successfully on my device, however, your Mac could not locate the device on the network.   My Mac is both connected to the same wireless network.

  Help!

  Hello

  I restart your Mac and try the above steps again - if it does not prove successful, I then reboot your router and repeat the steps.

• HTC we: android can't find HP Envy 4500

  I use the HP ePrint app on my phone HTC One, which is on the same network as my HP Envy 4500 wireless.  But when he tries to find the printer, the application of the phone brings that spin the small circle, always looking for a printer and never find.  How can I connect?

  Hi @feeb ,

  Welcome to the HP forum,

  I understand that you are having problems with the eprint on your phone application, see your desire to 4500.

  I want to help you with this.

  Tap the icon on the 4500 wireless want. Note the IP address.

  On your phone, open a web browser.

  Enter the printers IP address in the URL bar or address. Press go.

  This takes you to the homepage of printers or EWS (built-in web server).

  If you can't reach the Web server integrated do these following steps.

  1. Turn the printer off.
  2. Turn off your phone.
  3. Disconnect the power supply to your router and wait at least one minute.
  4. reconnect the router.
  5. Turn on the printer.
  6. turn the phone back on.
  7. Open the ePrint application and see if it locates the printer

  If you can reach the built-in Web server, then proceed as follows.

  1. Open the ePrint application.
  2. Touch where it is said to the search or found no printer.
  3. Press the sign more in the upper right
  4. Enter the printers IP address.

  Alternatively, you can add the printer with it address ePrint.

  If web services have not been activated, tap the ePrint.

  

  Choose Yes for the terms and the auto updates.

  It will display a page of information on ePrint.

  Please let me know if you have any additional questions.

  You can also call our Cloud Services to 855-785-2777. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

• All Mac computers in campus can not download updates of Adobe

  Recently, I received several complains of students said that they cannot download Adobe update on Mac computer working net campus, including the costume CC Adobe and Adobe Flash Player.

  Here is a point that I have tried:

  1. download and install Adobe Flash Player on Windows, success with downloading and installing computers.

  2. download and install Adobe Flash Player on the Mac computers, successful to download the package, but failed during installation. I tried on different Mac, but it shows the same error message. I have attached the screenshot below

  3. I've also attached a screenshot of Adobe CC update failure.

  This means that there are two different servers for Mac and Windows updates download? Why there is no problem under Windows but error on Mac?

  What is the address of the server to update Adobe and ports for Mac update? So that I can check again on the firewall rules, even I did several times.

  

  

  Hi James_Gao,

  We will try to minimize your efforts with this. Please ask the user to click on 'Learn more' the message 'update failed' on CC app, it would show an error message that can help us solve more.

  We would appreciate your cooperation here.

  Thank you

• Photoshop can be installed in two different computers with the same subscription? and if so, a computer can be a Mac and other Windows-based?

  One of my hobbies is photography, from time to time I need to improve a picture for my personal use, I do not have something comercial. At home, I have a Mac computer, in my office, I have a Windows-based computer, can I have my moved license from one computer to another, I will never work in two computers at the same time, but now you pay for an annual subscription, I was wondering if it is possible, I don't want to pay for two licenses for the very little work I do in Photoshop your answers will be appreciated.

  Thank you

  Wilson

  Hello

  You can install the software on two computers. These two computers can be Windows, Mac OS, or everyone.

  If you install on a third computer, you will be asked to turn off this feature on the other two computers. You can then re-enable one of the two previous computers and use Cloud Creative apps on it.

  Thank you best regards &,.

  MoHA

• HP Envy 4500/Series: Cablelink (Austrian cable service) / installation HP Envy 4500 series problem

  Hi, I have a new HP Envy 4500, and it does not connect to my wireless network. He sees the correct SSID (using WPA - PSK / TKIP or AES), but he will not join the network after providing the WPA key. Printing test results shows a FAILURE on > parameters - without filtering. I don't know if I use MAC filtering on the network, because I don't know how to check this on this modem.

  I am also unable to join using the WPS procedure. I tried with and without a USB connection. I have 5 other wireless devices on the network, which all connect without any problems.

  In addition, I put static IP details on the Panel after reading the HP forum where this problem was stated by setting just the IP address and no subnets. Still no connection

  The printer works via USB ok.

  I got it connected to my neighbors A1s wi - fi network.

  I have a new wireless network to cable and modem put cable in the last week connected to Cablelink. I have a new router Cisco EPC3940. I tried to restart, connection to WPS and wireless USB connected. Reset the printer and modem and tried with and without using a static IP address.

  I tried to reconnect to my neighbors A1 connection - success.

  I tried with USB lead-success

  I tried direct to print without wire-success

  I tried to share wireless USB by using HP software-failure

  I tried the HP PC don't doctor too - no available solutions.

  I have read and tried several fixes on the HP forum-no success

  The fault is clearly my printer connect to my cable modem wireless (or my printer connect to my wi - fi of Cablelink) like all other connection works!

  I posted at the end of a similar position, but did not respond. Help please.

  Carl

  I finally solved this problem after 2 weeks of trying everything! Based on the above comment from BH, I thought that I had to turn off my radio show from 5 Hz. My new router has prevented to me because of the way Cablelink run their software. However, I finally got access to change it. I disabled 5 Hz. I still have the invalid password! Then, I changed the predefined WPA WPA2. It worked. I turned on my 5 Hz back show, the printer is remained connected. I then changed back to WPA2 and immediately lost connection! I put it to WPA and it connected again! I did NOT change key wireless, he remained at 16 characters, just the level of security! It seems if I want my Envy NEW 4500 with UPDATE drivers on my wireless network, I have to REDUCE my password security, which comes by default with modems cable new with Cisco, and accept the WPA! The strange thing is my old Iphone 4 and my old Apple TV both connected without problem. Therefore more recent Iphone to my wife 5 c and our newest Samsung UHD TV. So why a NEW model of printer is sold in stores right now, not able to work on WPA2? I lost 2 weeks on this issue before the sort it! It works, but I'm not happy! Same HP UK failed to connect after 4 hours on their online chat and remote assistance online! I worked it out myself from the comment by BH! Thanks BH. HP POST PLEASE A REPLY ON THIS THREAD WHEN YOU FINALLY WRITE A SOFTWARE FOR YOUR PRINTER TO WORK ON WPA2. MAYBE YOU CAN EMAIL CISCO IN ORDER TO WORK OUT HOW TO DO THIS BETWEEN YOU.

• HP Envy 4500 series: printers has been removed

  Help, please! I accidentally reset my settings to the printer when you try to restart my printer because it was frozen. I tried to reinstall the printer several times but failed. When I'm in the printers option in my settings, I tried clicking on the button "+" to add my printer, but have been unable to get it to connect. It is completely wireless and I can not get the printer to appear in any screen. When I got to my printer a few months ago, my computer basically put it all for me. No cables needed. I desperately need help my printer because I am a graduate student and need to print almost every day. Any help would be wonderful I've exhausted all possible ideas I have.

  Thank you!

  Hello @kkall,

  Welcome to the Forums of HP Support!
  
  I would like to help you today with the addition of your wireless HP ENVY 4500 e-all-in-one printer on your computer Mac OS X 10.10. I understand that everything has started when you accidentally reset your printer settings. Therefore, I will start by ensuring that your printer is always connected wireless. Once we determine if the printer is on the network and 'talk' wireless with your Mac, you should be able to (+) add your printer back in. Please follow the steps below.

  Step 1: Check of connectivity:

  1. On your printer, down arrow until see you Wireless
  2. Select OK in the wireless
  3. Select Wireless details and click OK
  4. Make a note of the IP address that appears
  5. On your Mac, open your internet browser
  6. In the address bar type the IP (omit for www.)
  7. Search this site
  • Opens a Web site for your printer: If means that your printer and your computer "speak" wireless. Please proceed to step 4 below.
  • If a Web site for your printer does not open: This means that your printer and your computer communicate wirelessly. This would result in your Mac not to 'see' the printer (+) Add again. In addition, If none displays IP address on the printer, which means that the printer is is more connected to your wireless network. Please follow the steps below.

  Step 2: Run the Setup wireless Assistant:

  1. On the front panel of your printer, down arrow for the Wireless option
  2. Click OK
  3. Select the wireless configuration wizard , and then click OK
  4. When you are prompted to choose your network name SSID
  5. Fill in your password (key) wireless. It is case sensitive.
  6. Once the wireless is connected successfully, check the IP address of the printer
  7. Now, on your Mac take the IP address and enter it in the address bar of your internet browser
  8. Search this site
  • If the Web site for your printer opens: The printer and the computer are now 'talk' wireless. Please proceed to step 4 below.
  • If the Web site for your printer does not open: The printer and the computer are not 'talk' wireless. Please proceed to the next step.

  Step 3: Powercycle network:

  1. Start by unplugging the power cable to your router
  2. Once your router is unplugged, turn your printer off
  3. Then, shut down your computer
  4. After 30 seconds to 1 minute, reconnect your router back in
  5. Then, turn on your printer
  6. Turn on the computer

  After a few minutes the internet connection will be back. On your computer to access a few sites test Web to verify that the internet is running correctly. Once the internet works again check again the IP address of your printer. Try to open the site on your Mac printers again using the printers IP address.

  Once you are able to open to the site of printers successfully, proceed to the next step.

  Step 4: Add your printer:

  1. click on the menu of Apple , then Preferences System.

  2. click on Print & Scan

  3. click on the plus sign , click Add a printer or a Scanner, click the name of your printer

  4. click on the area of use or with the help of Print and then select the name of your printer on the shortcut menu. Ensure that the driver HP Envy is.

  

  5. click Add to add the printer to the list.

  -Source

  Now that your printer is added, please try printing again.

  Please reply to this message with the result of your troubleshooting. Good luck!

• HP Envy 4500 al in one: scan of a single document

  Hello

  I just got this HP Envy 4500 all-in-one printer/scanner, but am wondering how I can scan pages into a single document. It does not show the option to create a document. Read a lot to solve this problem, but only from your time. Mac OS X 10.11 El Capitan.

  Everyone as a solution for this?

  Thank you!

  Hi @Astraios,

• HP envy 4500 prints not windows 8. Think that it prints, but it doesn't.

  I'm trying to print from my Toshiba laptop running Windows 8 for my HP Envy 4500 wireless. Worked very well for my ipad, worked very well for my desktop and laptop computers running Windows 7. I've uninstalled and reinstalled the driver of printer 5 times. Printer is recognized, has an IP address and print an internal test page. When I print to it from my machine Windows 8, the file goes into the queue, gets a port and then disappears as if it was printed. Nothing prints. Please help, it's SO frustrating.

  Hello

  I understand that you have done the process several times, and I definitely understand how that can be frustrating. I was wondering if you tried HP printer installation wizard to reinstall because it can often install things missing if this is the case here. If you have not tried, but I would like if you could try now and we can go from there if the problem persists. Thank you!

• HP envy 4500 problems scanning - used to work, now, not so much

  I tried to solve this problem for over 3 hours now so apologies if shows my frustration.

  Equipment:

  MacBook pro under OS X 10.9.2

  Apple airport express router

  HP Envy 4500 all in one printer/scanner

  I can print without problem.

  Using the HP Scan application, I get this message:

  

  My camera looked good in regards to connectivity on my computer in system preferences, then I went to the screen of printer control in the menu 'Wireless' and I tried to redo the wireless configuration. I typed in my network name and the printer can't find my network. I have continued in any case, left the network name in and typed the wi - fi password, still no luck.

  So I tried the WPS in place. The screen just kept looking, and nothing connected.

  So, I tried to download the drivers from the HP site and guess what? The driver is installed on my hard drive, but then set it up the window of the HP utility can't find my device is:

  

  I tried to connect the printer directly to the computer with the USB cable, just so he could download the driver, he got as far as the next step, "Configuring device" and who doesn't work anymore:

  

  I tried to restore the default settings on the printer.

  I tried uninstall & reinstall - oh, but then we encounter the same problem.

  And during all this, the printer has frozen several times, so I had to unplug the power to restart.

  I restarted my computer and my router. I did everything listed to. The printer does not have the router in Setup Wizard, and in the HP utility, it does not find my printer, BUT I CAN PRINT.  Just doesn't scan.

  For some reason, I can PRINT wireless with no problems. But the scanner do not think that my router or my computer is. I can not open even the utilities EVEN when it is connected DIRECTLY with USB, I get this message:

  

  I am beyond frustrated, I'm about to throw it at the wall. Please if anyone has a solution, I'd like to hear it. This printer is not even 5 months old. I HATE when things are not working. I can understand if I did something to it, but I did nothing else until it turned off for a few days.

  Note: I WAS able to scan before without a problem. The only thing I can think is that I put my printer off for a few days because I was not using it.

  Ugh. OK, it's been 4 hours.

  Hi, if anyone else has this problem, read this post, it has solved the problem for me:

  http://h30434.www3.HP.com/T5/Mac-printing-and-scanning/HP-2610-scanner-does-not-work-with-Apple-Maverick-10-9/m-p/3867896/highlight/false#M50069