HP Envy 4500: Claim Code problems. The printer is already done.

Hello

I am trying to add my new HP Envy 4500 to my account connected to HP, but when I enter the claim code, I get "the printer is already claimed. "In order to claim this printer, you must remove the previous owner.  Looking through the forum, it seems to be a fairly common problem.  I disabled / re-enabled web services to get a new code to claim, but it gives the same result.  I even reset the printer default and tried.  This time, connected HP indicated that it had saved my printer successfully, but when I go to the devices tab of the web page I am greeted with the message "it looks like you have not added all devices connected HP account".

Any advice would be greatly appreciated, I'm hoping to use the instant program of HP ink, but unless I can add the printer to my account, I will not be able to.

Thank you

I managed to get this working afterwards by registering a new user account with HP with a different email address.  Not an ideal solution (and apparently not a rare either) but at least it works now.

Tags: HP Printers

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