HP Envy 4500: Print jobs disappear from the print queue and not print (Windows 7).

I just bought a HP Envy 4500 printer,

When you attempt to print from a PC with windows 7 OS home pro (64-bit), the print job appears in the queue and then disappears, but the printer does not print anything.

Everything else seems to work very well know

  • The printer prints the internal test page
  • The printer does print when you use iPad2
  • The printer does print when you use ePrint
  • The PC recognizes and communicates with the printer (tried with USB connections and wireless)
  • Analysis feature works very well - when initiated from the PC and printer

I tried

  • uninstalling and reinstalling the software (several times using software from different sources)
  • restart the printer queue service
  • Disabling the firewall
  • running printing HP and doctor Scan
  • following the instructions described here (the question is the same but the different operating system):

Print jobs disappear from the print queue and print (Windows 8)

  • combinations of all of the above

Absolutely no joy in any of them, and in spite of more than 2 hours of research on Google and forums search I can't find a solution.

HP... can you give me a solution or is that goes back to the shop?

Well I finally worked on the fix myself by trial and error.  I changed the security settings for 'All' and 'Creator owner' to 'Print' and "Administer Documents".  Why on earth they were not automatically allowed as part of the installation, I couldn't really say.

Hope this helps someone else with a similar problem.

Tags: HP Printers

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