HP envy 4500 print problems and windows 8.1

I had some problems printing with my desire to hp 4500. I recently bought this for use with my laptop, which runs windows 8.1. I tried to print wireless with mixed success. I can't print anything product of microsoft office, firefox, etc. I can't print a PDF file or the other - with a catch. If I print the document first with adobe printer, save the document, and then print with the printer of the desire, it will work (for a few pages at least). This happens even if the original document is a pdf file. When I try to print from word, for example, I get a message saying that "your file could not be printed due to an error on HP ENVY 4500 series (network) on. There are several possible reasons...  The scanner works fine with the software provided. Through software troubleshooting, I can print a test page for the hp software, but not the windows printing software (makes me think that this may be a sort of permissions problem that I can't understand). I went through the program of doctor hp, and he says that there is an update of the software. I try to update the software, and I get a message - the printer could not be installed on the network. I'm a bit confused. So - to answer the stupid questions typical-Yes, the printer and the laptop to have the power, Yes, wireless is enabled, Yes, my router works and my printer is connected to it (I can print eoffers/coupons directly from the printer), my diagnostic report is as follows wireless on-pass, wireless working-pass, signal quality-excellent. Connected-pass. unplug the total-7 count, count from last time-1, count last 24 hours - 1. neck of network name (ssid), other corresponding networks ssid-no, the printer settings comply with the router settings without thread-pass, no-pass, Channel-6 filtering, access badge. When I try to print any other documents wthout the adobe solution, I have that is getting the error message that I said previously, or the computer will go through the motions of printing but I never end up having all documents added to the queue. Any suggestions?

Hello. Thanks again for your help. I found how to solve my problem. I know now that it had nothing to do with the printer or its software. Something was wrong with my registry or files of certain parameters that I couldn't identify myself, that I tried to plug the two this printer in my lapotop via a usb port and installation (with the same problem). The same problem happened when I connected usb printer older that I know works (hp 3050 has-for printing at least) and still had the problem. I just did a windows update and had to reinstall everything. Now, I can print and scan wireless without problem. I would like to have a more simple solution. Maybe the idea of my friend to install a registry cleaner from the beginning was a bad idea. You live and learn, I guess.

Tags: HP Printers

Similar Questions

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    Thank you for using the forum.

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    Look at this video, he shows how to create a static IP address, there is a part of the video at the end that uses the "update IP address" address verification tool that has been described above.

    Creating a static IP address by using EWS

    https://goo.GL/m4hexn

    Update the IP address is at 01:41

    You may consider to change the address of your printer to Static if it is what the cause of your problem.

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