HP Envy 4500: Printer connected to the router, but will not print wireless Macbook

I want my wireless printer to work on my macbook, but I can't. I tried setting up on the HP utility to connect with the router as the mac and printer on but it does not work! It indicates that the download was successful, but the device was not reachable. I don't really know where to go from here and any help would be really appreciated. Thank you.

Hey @miriamnimmo,

Welcome to the Forums of HP, I would be happy to help you! I understand that you have the printer set up on your network, but the software says that the device is not accessible. Sometimes the IPv6 may interfere with the connection, and I suggest we disable that before anything else. On the fornt of the printer Panel, scroll down to and then select Wireless. In the wireless Menu, select Advanced settings, then IPv6 and.

Now we are going to let the router and unplug the power cable (NOTE: do not reset the router), then do the same with the printer and shut down the computer. After a minute, plug in the router, wait to fully turn on, then plug the printer back in and wait for the wireless light become solid. Once the router and the printer are on, go ahead and re - turn on the computer. This will refresh the network connection.

Please let me know if this solves the problem by marking your post as solved (click on Accept as Solution button below). If the problem persists, let me know, I'll watch for your reply.

See you soon!

Tags: HP Printers

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