HP Envy 4500: Printer says it has solid network connection, but cannot connect to the internet

So I have not been able to use my printer wireless lately, so I decided to check if it was connected to my wireless network. It is; I checked, re-connected and checked several times. So I decided to reactivate my web services. I have them turned off, and now whenever I press the button on the printer ePrint, it says connection for a really long time and then displays the message in the sense of "the printer cannot connect to the server. Check the internet connection and proxy settings.

I have re-connected the printer to my wireless network, I checked that if I use a proxy server (I'm not), I used the HP print and Scan Doctor - just, it won't just matter what I do.

All I can think about is the fact that I have recently purchsed a new router, but says that its connected which is what really stem me.

This printer makes me crazy - please help

Hi @mastersword64,

Welcome to the HP community!

I hope you have a pleasant experience with us.

I want to help you with the connection error, you get on your e-all-in-one of HP ENVY 4500 printer when you try to enable web services.

Here are some steps, I suggest trying to get your web services up and running it again:

Network Power Reset:

We'll leave the router and unplug the power cable (NOTE: do not reset the router.), and then do the same with the printer and shut down the computer. After a minute, plug in the router, wait to fully turn on, then plug the printer back in and wait for the wireless light become solid. Once the router and the printer are on, go ahead and re - turn on the computer. This will refresh the network connection.

Restore the default settings of the network and reconnect:

1. on the front panel of the printer, press your up wireless icon

2. Select settings.

3. Select restore default network settings.

4 turn on your printer.

5. once it is initialized to save, press the wireless icon again.

6. Select settings.

7. Select Wireless Assistant , and then follow the prompts to enter the details of your wireless network.

8. try to activate the web services again.

Configure a manual DNS for your printer:

1 obtain the IP address of your printer

a. This can be done by pressing the icon on the printer wireless.

2. Enter the printer's IP address in a browser on your computer.

3. Select the tab network at the top of the page.

4. on the left, select network.

5. Select network address (IP)

6. Select manual DNS server

a. manual Preferred DNS should read 8.8.8.8

b. alternate DNS server should read. 8.8.4.4

7. Select apply. You can get a warning simply select OK.

Please reply to let me know if these steps resolve your issue.

Good luck!

Tags: HP Printers

Similar Questions

  • Windows 7 - says that I am not connected to the internet when I am.

    Original title: why

    Why my computer says that I am not connected to the internet when I am and no web pages don't show because they say that I'm not connected

    You have McAfee? McAfee has been updated at the same time as the last batch of updates from Windows 7 and this is the cause of problems of internet connection for most, if not all, users of McAfee.

    See the communication from this "criticism" - McAfee

    Some customers may experience a loss of network connectivity and/or errors in McAfee Security Center after a recent update

    You should make the fix McAfee, if necessary. There are corresponding communications for their enterprise products.

  • Why do I get a message saying that I am not connected to the Internet when you try to install IOS 9.3?

    WWhy I get a message saying that I am not connected to the Internet when you try to install IOS 9.3?

    It is a known issue and Apple is working on a fix for 9.3. This article summarizes some of the problems with the current version.

    http://osxdaily.com/2016/03/25/Troubleshooting-iOS-9-3-update-problems/

  • my laptop says that it is not connected to the internet

    Original title: network programs network networking Internet Web site Site Web Web Site URL

    Can someone help me; my laptop says that it is not connected to the internet, I can't understand the wireless problem but my daughter's laptop connects fine.
    It brought me to this site in question--but is not on the internet? So why he says I am not connected? What is happening lately, it worked fine before?

    Hi Lgbeerle,

    1. What is the operating system installed on your computer?

    2 have you made changes to your computer recently?

    3. where are you getting this error?

    You can access this forum on the Internet. To resolve this problem, I suggest you follow the link and check if it helps.

    Windows wireless and wired network connection problems

    I hope this helps.

  • Windows 8 pro applications say that they are not connected to the internet

    I just installed Windows 8 pro and after installing, everything worked well. However, now all applications say that they are not connected to the internet.

    Shop Windows says "you're PC is not connected to the internet," However, when I go to the Office the internet works fine.
    How can I fix?
    I tried to make a new account and check my internet options, but nothing seems to work.

    After much more research online, I was able to find the problem for my computer. Before moving to windows 8, I had AVG internet security on windows 7, and apparently that's what was blocking the applications to connect to the internet.

    So if you have some type of antivirus or internet security installed, try to remove them to see if that makes a difference.
  • Try to download 14 items for a few days now and I get a message that says that I am not connected to the internet whenever I try. I tried all the troubleshooting solutions I can think. Any help please?

    Try to download 14 items for a few days now and I get a message that says that I am not connected to the internet whenever I try. I tried all the troubleshooting solutions I can think. Any help please?

    Suggest you contact Adobe

    Contact the customer service

  • I get an error saying that I am not connected to the internet (I'm) or my clock is in error (it isn't).

    Photoshop Essentials is installed on my computer, but as I'm using it for the first time I get a message saying that I am not connected to the internet, but I am or that the clock is wrong, but is not.

    I had a cat, but he said I must go to the technical support and I had spent as much time as I could. Any ideas?

    Log, activation, or connection errors. CS5.5 and later, Acrobat DC

    https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  • HP ENVY laptop model m7-j020 d: unable to connect to the Internet

    I have a HP ENVY 8.1 Windows running.  No problem until a few days ago, when I couldn't connect to the internet (no e-mail link or a browser).

    Wireless and ethernet connections seem to work. I can connect to the internet via another PC, smart phones, etc.

    E-mail started acting erractically. I tried to restart the computer, and then he started to install updates.  Not sure if she did because it does not connect to the internet.

    Based on the suggestions of another post, I tried: flushing the DNS, reset the battery TCO/IP and resetting the catalog.

    Restart the PC without installation updates has not improved the situation.

    Any help would be greatly appreciated.

    flynkites

    Hello @flynkites,

    Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

    I read your post about how you are unable to connect to the Internet on your laptop, and I'd be happy to help you in this case!

    Since you've already tried the DNS of hot flashes, to reset the TCP/IP stack and reset the catalog, I advise you to follow the steps described in this document on the resolution of problems in Internet Explorer (Windows 8), as well as resolve and prevent viruses on your computer (Windows 8). This should help you to access your browser and e-mail on your desktop.

    If the problem persists after completing all the steps in the above resources, please contact our technical support by clicking on the link below to get help from your region number.

    www.HP.com/contacthp/

    I hope this helps!

    Concerning

  • My iPad will not update because updating cannot be verified, because he says that I am not connected to the Internet, but I am?

    I can't update my iPad to ios9 because the error message says that my update cannot be verified because I am not connected to the Internet, but I am logged in?

    Annoying, isn't it? I have the same problem but technical support person responded with a solution. Or maybe it's just too messed up a forum to find the answer? No m

    or by e-mail. There are problems with Safari as well...

  • I finally managed to get to down load day 9.3, however can not get to check the download and install it. A window opens and says that I am not connected to the internet and its connected to my WiFi and connects via Safari whent he wants.

    Hello:

    I was finally able to download the new update 9.3 to my iPhone 5 c, but I'm not able to get it checked the update to install... A window continues to appear, saying "failed to check the update, IOS 9.3 failure of verification because you are no longer connected to the Internet" Retry or remind Me later.  It is the second day now nothing works.

    Can someone help me with thisplease,

    Thank you

    Apple released iOS 9.3 due to some problems.

    You can not install until Apple launches a new version of iOS.

  • Tecra M3 has ceased to connect to the internet with cable

    I have an old laptop Tecra of 3 year (out of warranty).
    Last week, he stopped to connect to the internet with a cable. I tried several cables and jacks. No idea what to do?

    LAN card is entered correctly in the Device Manager?
    LAN port has two leds, green and orange. Green LED is turned on when you connect the LAN cable?

  • Cannot install Charter Security Suite - says I need to be connected to the internet

    Original title: attempt to re - install Charter Security Suite. Moved (last step) saying not connected to the internet.  Internet Explorer for accessing site more security and is running.  Solution?

    Charter Security Suite uses f-secure.  When I get to taking it up lst installI tells me must be connected to the internet.  Internet Explorer is running.  Is this a compatibility issue? or what?

    Hello

    1. The question is limited to the installation of Charter Security Suite?

    Click on the link provided below for the installation of Charter Security Suite® for Windows.

    http://www.myaccount.Charter.com/customers/supportgeneral.aspx?PAGETYPE=9

    You can also get in touch with the support of the Charter for assistance.

    http://community.Charter.com/

  • The installer of Dreamweaver CS6 inscription says that I am not connected to the internet

    I have a Dell computer with Windows 7 installed Dreamweaver CS6 (newly purchased) last year and had no problems the product registration, or install.  Worked fine until I loaded 10 Windows on the same computer

    I have the code and recording disks and product number. He installed the product, but if it will not register through the wizard as it stipulates: "your computer seems to be offline. If please connect to the internet and try again.  If the problem persists, contact Customer Service. "I'm running, I ask technical support find that they no longer offer technical support for Dreamweaver.  I spent several hours on this problem and I am close to tears.

    I tried several including the cmd prompt, "scannow" troubleshooting techniques and he did not found the corrupted files.  I also tried to activate the recording offline, but asked a response code.  There is nothing on the disc or box that has a "response code.

    I can't get the option 7 days until it expires and then nothing.

    Can anyone help me get this product, so I can use it?

    "

    First of all, I suggest you go through the messages of error and problems of deactivation and activation Adobe help

    If that doesn't help, contact customer contact us | Adobe

    If you did and still need help, please send me your Adobe ID, location, and phone number on a private message. Click on my picture and use the Message option. Will do my best to help.

  • ENVY 4500: HP ENVY 4500 prints blank pages of my e-mail, but ok with PDF etc.

    I have a laptop HP with MS Vista and an HP ENVY 4500 connected wireless printer.  He has been working for some time until recently.

    The problem I have is that I can't print my emails.  I use Orange email from their web server.  The laptop communicates with the printer and produced by a blank page.

    I can print a PDF document and a test print also works with success.  I can print emails from another laptop, which suggests that the problem is in my HP laptop.

    I deleted the system printer and not reinstalled successfully or no available.  I have checked all the settings and can't see anything untoward.

    Because he was working until I feel that it is something simple (is there such a beast with computers?), but for the life of me, I can't it.

    Suggestions, please?

    Sorry for the delay to return to you.

    I used Internet Explorer instead of Firefox and everything was fine.  Now I can print emails and web pages print settings, so the problem is with the browser.  I intend to uninstall Firefox and reinstall as it's probably the fastest way to solve the problem.

    Thank you very much for the advice on where I was printing of.  In my long list of things to check who is the one that was missing.  All the boxes are ticked now.  Ta!

    Concerning

  • Laptop says that I am not connected to the internet when in fact I am. The LAN and WiFi

    I recently acquired a laptop HP ProBook 4540 s. It is currently running Windows 7 Pro 64 bit.

    Although I seem to have full connectivity with internet through two LAN and WiFi, the icon on the taskbar always has a red
    'X' through it.

    When I go to the network sharing Center, there is no listed active networks and yet it shows fully connected at the top of the page.

    Because there is no active networks listed I can't change of 'Private' to 'Home' or 'Office '.

    Also, I do not believe that the computer running automatic 'windows updates' because he thinks that there is no internet connectivity.

    It can search and identify the 'local' WiFi routers and I can connect to them with ease, but the laptop still says: I am not connected.

    I tried a lot of things. New drivers, uninstaller and reinstall, Hard reset and many other suggestions I found on the internet without success.

    I hope that someone out there has seen this particular problem.

    Thank you

    Hello Rick,

    Thanks for posting your question on the Microsoft community.

    Thank you for details on the question and your efforts to resolve.

    This problem may occur because of corrupted network driver or incorrect network settings.

    I would suggest trying the following methods and check if it helps.

    Method 1:
    Run the network troubleshooting and check.
    Reference:
    Using the troubleshooter from network in Windows 7
    http://Windows.Microsoft.com/en-us/Windows7/using-the-network-troubleshooter-in-Windows-7

    Convenience store network in Windows 7 provides a way for anyone diagnose and fix network problems. The problem may be caused by a number of problems with your computer, the web server or the network between your computer and the web server.

    If this does not help, use method 2.

    Method 2:
    Reset TCP/IP and check the issue.
    Refer to this article:
    How to reset TCP/IP using the NetShell utility
    https://support.Microsoft.com/en-us/KB/299357

    I hope this information helps.

    Please let us know if you need more help.

    Thank you

Maybe you are looking for