HP envy 4500 problems scanning - used to work, now, not so much

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  I was able to scan by clicking on HPscan.app.  Now, I get this message.

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  Thank you for joining the Forums of HP Support!

  I understand that you are unable to scan with your HP Envy 4500 printer. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

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• Scanning/printing with envy 4500 problem

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  Hi @radiowizard,

  Welcome to the HP Forums!

  I see that your HP Envy 4500 printer is indicating that it is in offline mode. According to another post, you run that Windows 7 is that correct? I'm happy to help you with this problem of connection!

  This printer has USB connection or wireless connectivity options. If you wireless you can print with several computers, if computer USB and then one at a time.

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