HP Envy 4500/Series: Cablelink (Austrian cable service) / installation HP Envy 4500 series problem

Hi, I have a new HP Envy 4500, and it does not connect to my wireless network. He sees the correct SSID (using WPA - PSK / TKIP or AES), but he will not join the network after providing the WPA key. Printing test results shows a FAILURE on > parameters - without filtering. I don't know if I use MAC filtering on the network, because I don't know how to check this on this modem.

I am also unable to join using the WPS procedure. I tried with and without a USB connection. I have 5 other wireless devices on the network, which all connect without any problems.

In addition, I put static IP details on the Panel after reading the HP forum where this problem was stated by setting just the IP address and no subnets. Still no connection

The printer works via USB ok.

I got it connected to my neighbors A1s wi - fi network.

I have a new wireless network to cable and modem put cable in the last week connected to Cablelink. I have a new router Cisco EPC3940. I tried to restart, connection to WPS and wireless USB connected. Reset the printer and modem and tried with and without using a static IP address.

I tried to reconnect to my neighbors A1 connection - success.

I tried with USB lead-success

I tried direct to print without wire-success

I tried to share wireless USB by using HP software-failure

I tried the HP PC don't doctor too - no available solutions.

I have read and tried several fixes on the HP forum-no success

The fault is clearly my printer connect to my cable modem wireless (or my printer connect to my wi - fi of Cablelink) like all other connection works!

I posted at the end of a similar position, but did not respond. Help please.



I finally solved this problem after 2 weeks of trying everything! Based on the above comment from BH, I thought that I had to turn off my radio show from 5 Hz. My new router has prevented to me because of the way Cablelink run their software. However, I finally got access to change it. I disabled 5 Hz. I still have the invalid password! Then, I changed the predefined WPA WPA2. It worked. I turned on my 5 Hz back show, the printer is remained connected. I then changed back to WPA2 and immediately lost connection! I put it to WPA and it connected again! I did NOT change key wireless, he remained at 16 characters, just the level of security! It seems if I want my Envy NEW 4500 with UPDATE drivers on my wireless network, I have to REDUCE my password security, which comes by default with modems cable new with Cisco, and accept the WPA! The strange thing is my old Iphone 4 and my old Apple TV both connected without problem. Therefore more recent Iphone to my wife 5 c and our newest Samsung UHD TV. So why a NEW model of printer is sold in stores right now, not able to work on WPA2? I lost 2 weeks on this issue before the sort it! It works, but I'm not happy! Same HP UK failed to connect after 4 hours on their online chat and remote assistance online! I worked it out myself from the comment by BH! Thanks BH. HP POST PLEASE A REPLY ON THIS THREAD WHEN YOU FINALLY WRITE A SOFTWARE FOR YOUR PRINTER TO WORK ON WPA2. MAYBE YOU CAN EMAIL CISCO IN ORDER TO WORK OUT HOW TO DO THIS BETWEEN YOU.

Tags: Notebooks

Similar Questions

  • Touchpad HP ENVY 4-1215dx problems

    There are a few problems with the touchpad on my laptop 4-1215dx HP ENVY.  One problem is the bottom of the touch pad, which is used for left and right clicks.  Sometimes the click noise is very loud and sound like something is broken, and the click does not work.  If I put the laptop mode only 'sleep' and leave it for 3-4 hours, everything works when I exit mode "Eve".  I highly doubt to update or reinstall the driver would fix the loud rattling noise.

    The second problem occurs on when you tapoterez the main part of the touchpad to make a right or left click.  I have tap several times, and the click does not work.  It works after taking the laptop out of fashion 'sleep'.

    The two problems are random and cannot be re-created at will.  Due to the loud click noise I think something can be broken with the touchpad or the motherboard underneath.  If the touchpad is broken, can it be replaced or what I have to live with it or get a new laptop?  Thanks in advance for any help you can provide.


    Hi @garyg45

    I saw your post about the problems with the touchpad of your wife. From what you described, it could be a hardware problem with the touch pad. I suggest you reinstall your Synaptics TouchPad because it is a solution that requires no disassemble the laptop or send it in for repair.

    Synaptics TouchPad Driver (Windows 7)

    Synaptics TouchPad Driver (Windows 8/8.1)

    If you have had the laptop for less then one year or bought a long warranty give us a call for a repair. You can reach HP Total Care at 1-800-474-6836 in North America or Start here if you live outside of North America.

    The TouchPad is a replaceable part and page 54 of your Maintenance and Service of Guide , you will find instructions on how to replace it and the compatible replacement part numbers. Do not do this if you are in warranty, as this leads to the cancellation.

  • I bought my iPhone 5 s by T-Mobile and 2 months left to purchase. My phone don't get re will not charge. Support Apple says this isn't the phone and replace the cable. This was done and the problem remains. Anyone who has experience of this pro

    I bought my iPhone 5 s by T-Mobile and have 2 months left on the purchase. My phone no longer accepts a new presentation. Apple support ran a diagnostic and said it isn't the phone and that I should replace the cable. This was done and the problem remains. Everyone has to experience this problem? And, if so, what was the problem?

    He likely is the phone, but you do Apple physically inspect it. Send it or take it to the Genius Bar. You can do one or the other of http://getsupport.apple.com.

  • Active Directory certificate services installation failed with the following error: unknown mapping algorithm. 0 X 80091002 (-2146889726 CRYPT_E_UNKNOWN_ALGO)


    I installed the role of CA of the authority in the installation, I want to use the existing root certificate when I try to import this certificate .pfx, that I have this error

    Active Directory certificate services installation failed with the following error: unknown mapping algorithm. 0 X 80091002 (-2146889726 CRYPT_E_UNKNOWN_ALGO)

    Anyone know what's wrong

    Thanks for help.

    This issue is beyond the scope of this site (for consumers) and to be sure, you get the best (and fastest) reply, we have to ask either on Technet (for IT Pro) or MSDN (for developers)

    If you give us a link to the new thread we can point to some resources it
  • I can't open windows help and support. I get a message saying "windows cannot open help and support because a system service is running, to resolve this problem, start the service named help and support.

    How can I open help and support, I get a message telling me that I can't open it, as a system service runs not to solve the problem open help and support!

    How can I open help and support, I get a message telling me that I can't open it, as a system service runs not to solve the problem open help and support!

    Long time since I used XP but I seem to remember that if you do start - run msconfig [back] in my view, there are Services tab there where you can change the aid stopped service to start.

    If you find my answer helpful, please click the button "Vote as helpful"! Thank you! My Blog

  • Unable to play the sims 3, error pops up that reads "service installation failed (0x0175d824)".

    Original title: Sims 3 Setup error service?

    Hello! I tried the support of EA, but they were unable to help my situation. I also tried google, but did not get a lot of research.

    Anyway, I tried to play the Sims 3, but since I did an update of the Windows 7 service pack and an update for my NVIDIA graphics card, it will not open the game. Instead, an error pops up that reads "service installation failed (0x0175d824)". It worked fine up until the point was I updated my computer and then it didn't work anymore. I don't know if it's a system error or other thing, but google and EA technical support has suggested that it is a registry error. I downloaded a registry cleaner and it has really helped, or have manually uninstall then reinstall the Sims 3 game.
    It has also been suggested, I try a clean boot, but I'd really rather than my last resort.


    I suggest you follow these methods and check.

    Method 1: Perform the clean boot and open the game. We are on a show to see if third-party applications are stop the opening match.

    To do this, follow the steps in this link:


    NOTE: After you check the clean boot feature configure Windows to use a Normal startup using step 7 proposed in the above mentioned link.

    Method 2: Check this link suggestions. The problems of the game performance



    Method 3: Uninstall the Nvidia drivers, download and install the updated drivers on the manufacturer's Web site and check.

    Updated drivers for the graphics card and check.

    http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

    Method 4: Run system restore.

    Restore the computer to the date where it worked great:


    NOTE: When you use system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.

    I hope this helps!

  • "Sorry, we could not connect to the Microsoft services right now. If the problem persists, look for 'referee' on the start screen.

    "Sorry, we could not connect to the Microsoft services right now. If the problem persists, look for 'referee' on the start screen.

    This appears when I try to connect with Microsoft Account.

    I tried all the possibilities that was displayed in the link but when even the problem exists... below you please suggest me the solution to add the microsoft account


    Hi Nikhil,

    If you connect through a proxy, then I suggest you to try the steps suggested in this article and checking:


    Keep us updated on the results.

  • LR and PS will not update 'Download error' 49 customer service contact? anyone had this problem and how to solve? was running windows 8.1 and now running windows 10 but had the same problem with two BONES

    LR and PS will not update 'Download error' 49 customer service contact? anyone had this problem and how to solve? was running windows 8.1 and now running windows 10 but had the same problem with two BONES

    Check your hosts file.  to help with this and more:

    Log, activation, or connection errors. CS5.5 and later, Acrobat DC

  • HP envy 4500 print problems and windows 8.1

    I had some problems printing with my desire to hp 4500. I recently bought this for use with my laptop, which runs windows 8.1. I tried to print wireless with mixed success. I can't print anything product of microsoft office, firefox, etc. I can't print a PDF file or the other - with a catch. If I print the document first with adobe printer, save the document, and then print with the printer of the desire, it will work (for a few pages at least). This happens even if the original document is a pdf file. When I try to print from word, for example, I get a message saying that "your file could not be printed due to an error on HP ENVY 4500 series (network) on. There are several possible reasons...  The scanner works fine with the software provided. Through software troubleshooting, I can print a test page for the hp software, but not the windows printing software (makes me think that this may be a sort of permissions problem that I can't understand). I went through the program of doctor hp, and he says that there is an update of the software. I try to update the software, and I get a message - the printer could not be installed on the network. I'm a bit confused. So - to answer the stupid questions typical-Yes, the printer and the laptop to have the power, Yes, wireless is enabled, Yes, my router works and my printer is connected to it (I can print eoffers/coupons directly from the printer), my diagnostic report is as follows wireless on-pass, wireless working-pass, signal quality-excellent. Connected-pass. unplug the total-7 count, count from last time-1, count last 24 hours - 1. neck of network name (ssid), other corresponding networks ssid-no, the printer settings comply with the router settings without thread-pass, no-pass, Channel-6 filtering, access badge. When I try to print any other documents wthout the adobe solution, I have that is getting the error message that I said previously, or the computer will go through the motions of printing but I never end up having all documents added to the queue. Any suggestions?

    Hello. Thanks again for your help. I found how to solve my problem. I know now that it had nothing to do with the printer or its software. Something was wrong with my registry or files of certain parameters that I couldn't identify myself, that I tried to plug the two this printer in my lapotop via a usb port and installation (with the same problem). The same problem happened when I connected usb printer older that I know works (hp 3050 has-for printing at least) and still had the problem. I just did a windows update and had to reinstall everything. Now, I can print and scan wireless without problem. I would like to have a more simple solution. Maybe the idea of my friend to install a registry cleaner from the beginning was a bad idea. You live and learn, I guess.

  • HP Envy 4500: HP Envy 4500 printer problem

    I have a HP Envy 4500 printer which has worked very well for a while. Recently I converted to NBN with a new router and well that the laptop has had no problem with the printer connectitivity. The printer works fine for about 10 days, then do not print. When I use the doctor of printing & scanning HP he passes through the "fix" and finally confirmed that it will be printed internally, but must be uninstalled and installed again. I did it and it installs ok then, (I use the download to be installed on the HP site) and it prints ok again for a while.

    I use the wifi for the laptop and the printer, and even still have the printer close to the router, the printer will print after 10 days. The printer wifi appears connected correctly.

    Why it works for ten days and then do not print unless I uninstall the printer and reinstall?


    Thank you for using the forum.

    Have you tried to see if the IP address of the printer has changed whenyou can not print?

    You go to the front panel and press the 'Wireless', and it will display the IP address.

    Now go to the PC > start > all programs (or all apps to win 10) > HP > HP4500 > IP update

    Run small applications and compare if the IP address on your printer software is the same as on the printer.

    If this isn't the case, it is the reason why it can not print!

    Look at this video, he shows how to create a static IP address, there is a part of the video at the end that uses the "update IP address" address verification tool that has been described above.

    Creating a static IP address by using EWS


    Update the IP address is at 01:41

    You may consider to change the address of your printer to Static if it is what the cause of your problem.

    Let us know.

    Thank you.

    Please click on "Bravo Thumbs up" as an encouragement and "Accept as solution" if it helped to solve your problem.

  • HP Envy 5530 series: HP Envy 5530 scanning problems

    I have a computer laptop, MSI game with wireless connection to my HP Envy 5530 series printer/scanner

    On my desktop, double click on the HP Envy icon used to bring up a menu to choose what to do with the printer. It worked great for scanning. IDKY but now when I double click the icon even a useless window comes with 2 unnecessary options and no scanning options of the computer. What happened to HP? Why change a good thing? I don't know how to start a scan now. Of least not without deep research for the button. I have not yet found.

    So I try different options to try to scan something including installation HP Support Assistant and HP and Scan Dr. printing performance. At the end of this installation and Scan Dr. run he had the opportunity to test the scan. This was the case, I saved it in a file, but the file would not reopen so she almost but does not solve anything for me. I want the simple button that works well again. Where at - it go?


    My suggestion: install softare and the driver on your computer using the fillowing:


    After that,.

    (a) ion on desktop, double-click

    (b) select manage the Scan of the computer
    (c) click on Enable.

    You can start automatically with Windows, BUT you will get an arror message if you turn on the computer FRONT of the printer.

    Now you can scan computer or ptrinter.

    (Note: I have tested and used the same printer for over a year and no problems what so ever).

    Kind regards.

  • 4500 HP Envy Photo printing problem - out with a look of sepia tone


    I recently installed a HP Envy 4500 printer and have problems printing of photos on my iPhone 5 (ios 7.1.2).

    When I print from my camera pictures come out in a sepia tone color scheme.

    I tried with 2 different pictures and the results were the same.

    I printed from my PC and the color was on the spot.

    A way to solve this problem?

    Thank you

    Hello Talkoon,

    Welcome to the Forums of HP Support!

    I understand that photos of the iPhone printing are not the same color scheme when the photo is printed from the computer.

    Try printing the HP ePrint App photo and let me know what is the result.

    Kind regards

  • Why is Windows 7 on laptop not allowing streaming Optimum (cable service to laptop via app streaming.) Application

    My local cable company (Optimum) has released an application that simply creates an interface by which I can control all the features of my home DVR from any laptop to the wireless network.  I t also allows to broadcast live from any channel, as if you were watching on television.  When I run the application, it says the following message "alert Live streaming for HDXYZ (i.e.:HDCBS): this channel is currently unavailable on this device."

    They can't help and I think that there is something that I encouraged not to do Windows or a licence, but I'm lost.  If anyone can help I would really appreciate it.


    If it works well before?

    I suggest you to uninstall and reinstall the Optimum application and check if the problem occurs. Follow these steps:

    Step 1:

    Uninstall the program software and features, follow the steps in the link:


    Step 2:

    After above step, install the Optimum application and check if the problem occurs.

    For any consultation you have a look at the link:


    If you have problems with a specific application, you can contact support for assistance.

  • ENVY dv7-7390el: problem with installation of a 2nd disk (SSD)

    Hello everyone.

    I want to put a 2nd hard drive in my laptop (dv7-7390el ENVY). It's a Samsung SSD (model: 850 PRO - 512 GB of RAM).

    However, even if I did first initialization with USB cable because it is new, when I link the new component using its cable to the motherboard port 2nd HARD drive and that I turn on the laptop it does not detect anything.

    In any case, I also tried to put a different device, another HARD disk, but the problem is the same, it is nowhere.

    How can I do to find it and then use it? Could someone help me?


    OK, I had a slightly newer model that is very similar, the series of 17 t - j000 want and also got a second basket of newmodeus.com. It finally worked but the anchor of the water was very small and it took 2 or 3 tries to get the systΦme can recognize the second hard drive. You must host the cable 'so '. If you do not have it HP or newmodeus.com I'd be skeptical on the cable.

  • HP officejet 4500: printing problems

    Hello.  I have a HP officejet 4500 and recently plugged in a new dell desktop computer (windows 7) and it will not print and I don't know how to initialize a process steup.  Can someone help me?

    Thank you!

    Hi @VAteacher,

    Welcome to the HP Forums!

    I noticed you're wondering how to initialize the process of your HP Officejet 4500 Windows 7 configuration. I'm happy to discuss this issue for you!

    How do you connect your printer? Wireless, Ethernet or USB?

    First of all, I would make sure that you go through the hardware configuration, as indicated in this guide, setting up hardware for HP Officejet 4500 (G510) all-in-One Printer Series.

    Then, depending on your connection type, select one of the following guides:

    For future reference, hereis the user guide for the your printer and power supply.

    Hope this information is useful and have a great day!

    "Please click the Thumbs up icon below to thank me for having responded."

Maybe you are looking for