HP Envy 4500/Series: Cablelink (Austrian cable service) / installation HP Envy 4500 series problem

Hi, I have a new HP Envy 4500, and it does not connect to my wireless network. He sees the correct SSID (using WPA - PSK / TKIP or AES), but he will not join the network after providing the WPA key. Printing test results shows a FAILURE on > parameters - without filtering. I don't know if I use MAC filtering on the network, because I don't know how to check this on this modem.

I am also unable to join using the WPS procedure. I tried with and without a USB connection. I have 5 other wireless devices on the network, which all connect without any problems.

In addition, I put static IP details on the Panel after reading the HP forum where this problem was stated by setting just the IP address and no subnets. Still no connection

The printer works via USB ok.

I got it connected to my neighbors A1s wi - fi network.

I have a new wireless network to cable and modem put cable in the last week connected to Cablelink. I have a new router Cisco EPC3940. I tried to restart, connection to WPS and wireless USB connected. Reset the printer and modem and tried with and without using a static IP address.

I tried to reconnect to my neighbors A1 connection - success.

I tried with USB lead-success

I tried direct to print without wire-success

I tried to share wireless USB by using HP software-failure

I tried the HP PC don't doctor too - no available solutions.

I have read and tried several fixes on the HP forum-no success

The fault is clearly my printer connect to my cable modem wireless (or my printer connect to my wi - fi of Cablelink) like all other connection works!

I posted at the end of a similar position, but did not respond. Help please.

Carl

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I finally solved this problem after 2 weeks of trying everything! Based on the above comment from BH, I thought that I had to turn off my radio show from 5 Hz. My new router has prevented to me because of the way Cablelink run their software. However, I finally got access to change it. I disabled 5 Hz. I still have the invalid password! Then, I changed the predefined WPA WPA2. It worked. I turned on my 5 Hz back show, the printer is remained connected. I then changed back to WPA2 and immediately lost connection! I put it to WPA and it connected again! I did NOT change key wireless, he remained at 16 characters, just the level of security! It seems if I want my Envy NEW 4500 with UPDATE drivers on my wireless network, I have to REDUCE my password security, which comes by default with modems cable new with Cisco, and accept the WPA! The strange thing is my old Iphone 4 and my old Apple TV both connected without problem. Therefore more recent Iphone to my wife 5 c and our newest Samsung UHD TV. So why a NEW model of printer is sold in stores right now, not able to work on WPA2? I lost 2 weeks on this issue before the sort it! It works, but I'm not happy! Same HP UK failed to connect after 4 hours on their online chat and remote assistance online! I worked it out myself from the comment by BH! Thanks BH. HP POST PLEASE A REPLY ON THIS THREAD WHEN YOU FINALLY WRITE A SOFTWARE FOR YOUR PRINTER TO WORK ON WPA2. MAYBE YOU CAN EMAIL CISCO IN ORDER TO WORK OUT HOW TO DO THIS BETWEEN YOU.

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