HP envy 4500: upper part scanning but the lower part of the older scan

Similar Questions

• HP Envy 4500: HP Envy 4500 - photo print half off the page. Print very well.

  All of a sudden, my HP Envy 4500 failed to print all the images; documents continue to print OK.  For photos, the printer acts like it's works fine to start, but print only about half of the photo on the paper - it seeks to print the rest on the back of the photo a lot of ink rollers...

  Research forums, this is the EXACT problem I have:

  http://h30434.www3.HP.com/T5/inkjet-printing/HP-envy-4500-prints-only-half-of-the-photo/TD-p/3781222

  I have uninstalled/reinstalled drivers, try to print from a different computer, laptop and even tried what was suggested in the post above - to copy a picture of the scanner on the printer itself.  Who printed still only half of the picture...

  The consensus from the link above was a hardware problem.  My printer is no longer under warranty, so unless there is another thing I can try I will buy a new printer.   This one isn't worth it for me to pay to ship somewhere to remedy.

  Any last suggestions until I have this gift to local traffic (with a note that it only prints documents)?

  Hi @JPotter,

  You can contact HP customer care to find out what service or the recovery options are available. Check the model number and the form to receive a file number for faster assistance.

  Thank you!

• ENVY 4500: Lack of scanning for HP ENVY 4500 software after reinstalling the laptop

  Dear support,

  I got a HP ENVY 4500, installed on a laptop with Windows 8.1 and the HP Software scanner worked fine.

  I have recently reinstalled the same laptop but with Windows 10 Pro: the printer works fine but the scanner software HP is not available! I can't use all the features of the printer this way...

  My question is: why the HP scanning software is not available for Windows 10 Pro? I used the original CD.

  Where can I download the (new) 10 Pro software for Windows?

  Please help me solve this problem.

  Kind regards

  Carmine

  Hi all

  now, I have solved my problem: I install the Windows 10 soft "HP Scan and capture" from the Microsoft Store and it works very well with HP ENVY 4500 printer / scanner!

  Concerning

  Carmine

• HP Envy 4500 will not scan to the MacBook Air Yosemite 10.10.3

  My printer connects wirelessly with my MacBook to print. It seems perfectly fine copy.

  However, the scan will be get no MacBook computer a friend and scan to it and refuses to scan at mine. I tried printing via system preferences > printer and scanner, tried to remove my printer and add it again to the impression that tried to download drivers for Yosemite to find that the error in the application downloaded impression told me that airprint was not working and the scan could not be completed. On my printer, my computer was never seen on screen as one scan to. How to solve this problem?

  Hi @LSarah,

  Welcome to the HP Forums!

  I noticed that you cannot scan with your printer HP Envy 4500 on Mac OS X 10.10 Yosemite. I'm happy to discuss this issue scan for you!

  Please, try the procedure described in this guide, connection error shows then scanand let me know what happens!

  I hope this helps!

  "Please click the Thumbs up icon below to thank me for having responded."

• HP Envy 4500: Print jobs disappear from the print queue and not print (Windows 7).

  I just bought a HP Envy 4500 printer,

  When you attempt to print from a PC with windows 7 OS home pro (64-bit), the print job appears in the queue and then disappears, but the printer does not print anything.

  Everything else seems to work very well know

  • The printer prints the internal test page
  • The printer does print when you use iPad2
  • The printer does print when you use ePrint
  • The PC recognizes and communicates with the printer (tried with USB connections and wireless)
  • Analysis feature works very well - when initiated from the PC and printer

  I tried

  • uninstalling and reinstalling the software (several times using software from different sources)
  • restart the printer queue service
  • Disabling the firewall
  • running printing HP and doctor Scan
  • following the instructions described here (the question is the same but the different operating system):

  Print jobs disappear from the print queue and print (Windows 8)

  • combinations of all of the above

  Absolutely no joy in any of them, and in spite of more than 2 hours of research on Google and forums search I can't find a solution.

  HP... can you give me a solution or is that goes back to the shop?

  Well I finally worked on the fix myself by trial and error.  I changed the security settings for 'All' and 'Creator owner' to 'Print' and "Administer Documents".  Why on earth they were not automatically allowed as part of the installation, I couldn't really say.

  Hope this helps someone else with a similar problem.

• HP Envy 4500 cannot connect wireless to the printer

  Recently I bought HP Envy 4500 printer. Connected to my router ok TP-Link3631 and have successfully printed from android phone and portable computer connected wifi but cannot print wireless from the office, running XP Pro, but allows you to print via a USB connection. Office see printer through a router using 192.168. etc and printed the report. Have tried to install the software via disc cd and internet several times, Inc. reinstall, but can not get computer to connect. Have been round and round in circles several times, also used print and scan doctor without success. It seems that the software is not fully installed. Or maybe something wrong with the network. Anyone have any ideas? Thank you

  Hi @atr345,

  I see by your post that one of the computers is not recognizing the printer on the network, but you can print by a USB connection. I can help you with this.

  Type the IP address in the address bar of Internet Explorer to see if the built-in Web page printer server load on this computer.

  Check the computer IPV4 address to see if it matches the first 3 games of the IP address of the printer.

  Go to start, type cmd in the search box, enter, then type ipconfig.
  Check the IPV4 address.
  Now, check the IPV4 address for the printer. (192.168.1.9)
  Do the first 3 sets of numbers match? (if they do not match then the computer is not on the right network)

  Try and ping the printer.

  In the same window, type ping printers (space between ping and IP address) IP address
  What are the results?

  If the available printer built-in Web server, the first 3 sets of numbers of computers had matched the address IPV4 of the printer and you could ping the printer, then try and configure the connection to printer wireless via the USB connection.

  Installation of the software of the printer for a wireless network connection.

  Please go to the first step: preparation for installation, number 4.

  If you need help, let me know.

  Good day!
  Thank you.

• want to 4500: HP envy 4500 print only not with the iMac

  I have a 4500 desire connected to a new imac. When I send documents to the printer and check the print queue, it says it has connected to the printer and print, but nothing happens. Any idea what's going on?

  Hey @pollagma,

  Welcome to the Forum from HP Support.

  I understand that you are unable to print from Mac with your HP ENVY 4500 e-all-in-one printer. I would like to help.

  I recommend you try the following steps:

  1. Uninstall the printer - click here for instructions.
  2. Fix permissions of the disc on your Mac - click here for instructions.
  3. Once you have finished running the utility above, restart your computer.
  4. Finally, click here to reinstall your printer.

  Please let me know the result of your troubleshooting by responding to this post. If I helped you to solve the problem and that you liked this post, feel free to give me virtual accessories by clicking on the 'Thumbs Up' icon below and by clicking to accept this solution.

  Thanks for posting in the Forum from HP Support. Have a great day!

• HP ENVY 4500 Series (network): scan negatives

  I have the HP ENVY Series 4500 (network) printer/scanner/fax machine and would like to know if it is possible to scan 35 mm negatives and save them as a digital file on my PC?

  Hi @jvtorto,

  Only scanners with a media support Transparent able to digitize 35 mm slides.  The Envy 4500 series does not include such a feature and therefore does not support the slide or negative scanning.

  You can consider a scanjet.

  Negatives and slides scanning

  You can use the link above if you get a Scanjet which scan negatives.

• HP Envy 4500: Sharing network - delay of the printing press by day

  Have had HP Envy 4500 all-in-one wireless for about a year.  Two laptops in the printer on the part of the House. Problem is with one of the laptops. Print is often delayed-- a whole day! - or doesn't print at all. Sometimes restart printer will do the trick.  Most often, second user must send me the doc that he printed, and I print it without any problem. This delay - printing or not is with Web sites, word, google docs documents

  Hello there @Sharon_inSD ,

  Please see the response you had my colleague @Mrstenter on the link below and answer the answer with the results and the information needed to help you with the deferred printing problem you are faced with troubleshooting.

  http://h30434.www3.HP.com/T5/printer-networking-and-wireless/long-long-delays-printing-to-HP-envy-from-shared-laptop/m-p/4683838

  Have a fantastic Friday

• HP Envy 4500: Claim Code problems. The printer is already done.

  Hello

  I am trying to add my new HP Envy 4500 to my account connected to HP, but when I enter the claim code, I get "the printer is already claimed. "In order to claim this printer, you must remove the previous owner.  Looking through the forum, it seems to be a fairly common problem.  I disabled / re-enabled web services to get a new code to claim, but it gives the same result.  I even reset the printer default and tried.  This time, connected HP indicated that it had saved my printer successfully, but when I go to the devices tab of the web page I am greeted with the message "it looks like you have not added all devices connected HP account".

  Any advice would be greatly appreciated, I'm hoping to use the instant program of HP ink, but unless I can add the printer to my account, I will not be able to.

  Thank you

  I managed to get this working afterwards by registering a new user account with HP with a different email address.  Not an ideal solution (and apparently not a rare either) but at least it works now.

• HP ENVY 4500 - won't print all the lines

  Hello

  I just bought and installed my new HP ENVY 4500 printer. Facility set to be ok.

  HOWEVER, my first test prints look all the same: only 1 all 3 lines is printed. This sounds like something only black ink lines.

  I cleaned the printhead, I got out and reinstalled the black ink cartridge. But the problem remains.

  No idea how to solve this problem? (not really the best start for a new product HP...)

  THANKS for your help

  Anadri

  Hi Anadri, I suggest you contact the HP Support you may be entitled to a warranty replacement cartridge. Do you know what the warranty ends date was (AAAA/MM/JJ)

  Thank you

  Ciara

• HP 4500 Envy: Envy 4500 has collapsed scanning

  OK Let's go... have been sighted all the posts related to this issue and we tried all (most) recommended patches.  Doctor scan stops driver scan and says "scanning driver is unable to communicate with the product" restarting does not help, reinstalling the software does not help. Start-up and processes in the system.msc app meltdowns do not help. Is there a firmware update available or is just puff device? BTW tried to run the software on a windows 7 and not machine go. Not more than the snapping upward with a printer usb cable. Printer works well and which is frustrating, because it doesn't seem to be a hardware problem but the associated software/firmware.

  Tried to use my browser to access analysis service and I get a message "the device is busy.

  Help, please

  Thank you for your help, but that's exactly what the problem was... just bought two new cartridges of hp61 and scan/copy functions work.

• I have problems with my lap top which is been updated, but the older the other updates to the service pack file is still present?

  My lap top began to play up with the updates of some files windows service pack 3.5 have been introduced, and I tried to speed things up with the removal of some two files old service pack. He struggled with the race, the trash/delete was misplaced, files have disappeared behind a fictitious system restore. I tried to run Mr. Fix it and get the icon cache is indicated as an error of changing icons and does not repair. I'm doing Defrag disk to re - configure the HDD without losing valuable records and continue to get a size of insufficient volume of about 12% to reconfigure the hard drive. I tried to remove some files more since then and things are run faster by removing a lot of material from google. But the restoration of the system was not available to provide an overview of available programs. Is it because that the guest user is the amount of space drive, help or I may need to get a different system not running windows?

  Hi studiosSorohan melodeon,.

  Follow these methods.

  Method 1: Run the fixit of the article.

  Difficulty of Windows system performance slow computer problems

  http://support.Microsoft.com/mats/slow_windows_performance/

  Method 2: Perform a clean boot to see if there is a conflict of software like the clean boot helps eliminate software conflicts.

  How to configure Windows XP to start in a "clean boot" State

  http://support.Microsoft.com/kb/310353

  Note: After completing the steps in the clean boot troubleshooting, follow the section How to configure Windows to use a Normal startup state of the link to return the computer to a Normal startupmode.

  After the clean boot used to resolve the problem, you can follow these steps to configure Windows XP to start normally.

  (a) click Startand then click run.

  (b) type msconfigand click OK.

  (c) the System Configuration Utility dialog box appears.

  (d) click the general tab, click Normal startup - load all services and device drivers and then click OK.

  (e) when you are prompted, click on restart to restart the computer.

  Method 3: Follow the steps in the article.

  Maintenance tasks that improve performance

  http://Windows.Microsoft.com/en-CA/Windows-XP/help/Setup/maintenance-improve-performance

• HP Envy 120 printer prints OK but the error message after each document

  After upgrading the firmware in my printer, I now get a window pop up with the title, "Unable to communicate with printer" at the end of each document.  The error message should be cleared before the next document in the queue will print.  Each document prints correctly despite the error message.

  Another thing that may cause this condition besides the update of the firmware is this: I have set up my printer for wireless printing, which worked OK.  However, I am currently using the printer with a wired USB connection.  Of course, the version non-reseau of the printer is selected as my printer 'default' regarding this error report.  The update of the firmware was held at the same time that change this "setup".

  Hey @rrbNevada,

  Welcome to the Forums of HP Support!
  
  I understand that your printer HP Envy 120 seems to have an error "Unable to communicate with the printer" after each print job is printed and this problem seems to have started after an update of the firmware running and change your connection type. Maybe it's a coincidence.

  For me to help you I need to know what operating system you print since?

  What is my OS?

  For now, I would like to run the print tool HP and doctor Scan. It is a practical tool that will 'fix print' questions automatically for you. It will scan the computer for any conflict of driver printer HP, connection problems and other issues that can cause problems with your printer. It will also try to fix these problems for you.

  HP Print and Scan Doctor

  If printing HP and doctor Scan fails to solve your problem, I recommend a complete uninstall and reinstall of your software and drivers for a clean slate to work with.

  Uninstalling the printer software

  After you have uninstalled the drivers and the printer software I need you to reinstall. To reinstall, I add two documents of reference below:

  Installation for USB under Mac OS X

  Installation of USB on Windows

  Because you use the printer for network and USB connections on your computer I suggest you first run installation from USB.

  Once the printer is installed for USB, then you can add in the wireless version.

  Adding a printer wireless on Windows:

  1. open the Printer Assistant software on your desktop. It should resemble a black printer icon and has your options of Scan inside.

  2. click on the 'utility' on the top tab

  3. click on 'software and configuration of the printer.

  4 enforce "connect a new device" for the network connection.

  This will add two copies of your printer and both will be implemented properly for scanning and printing.

  Adding a printer wireless on Mac:

  1. Click The HP utility icon in the Dock.

• HP Envy 15 - AE101NX: new laptop but the warranty expired watch period

  Hi all

  I bought my new laptop HP Envy AE101NX yesterday (May 25, 2016).

  However, when I open Microsoft application center HP support and recovery applications, where we see the period of warranty information is to show incorrect information.

  Store supervisor informed me that it is in the warranty period of 2 years.

  Information is showin in these applications is 6 months and that too

  Start date: XX/08/2015

  End date: XX/02/2016.

  This Feb-2016 has already passed.

  I could not understand how the warranty has already expired, even if it's 6 months for some reason.

  Can someone please advise how to solve this problem?

  Thank you

  Vandenplas

  @vamshi_se

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).
  
   
  
  Thank you for visiting the Forum from HP Support.