HP ENVY 4507: Envy 4500 only prints a PDF from PC

OK, so this is the 4th or 5th time I posted on this useless printer. Now for almost 6 months. And 3 different HP printers. I can only print from PC in pdf format. If I select a word doc or printing online. The printer icon loads and that's it. It does nothing else. There is none of the queues. I'm so fed up with it. I will never buy a HP item ever. Includng the desktop PC, I was sold as a gaming PC. With a 545GT graphics card. I can barely stay on the line as overheating but it's a whole different story lol., I just want to do what I did with each printer ther I used. Press on print and it prints. Why are there 2 profiles? Series 4500 and 4500 networking. I have uninstalled re-installed and tried all the work around known to humanity. Wil still only print to PDF files and nothing else. Please can you help me. This is my last attempt to fix this printer. In the case of failure embarks on a garbage depot. I used to promote HP products, but not more. They have dropped the ball. Cheap and nasty with components not conforming to standards hidden inside the material. Made in China is a big attention I'm afraid.

Kind regards

Mabrouk

Hi @zookeeperz,

I read your post and see that the printer will only print the PDF documents. Usually, it's the opposite. I want to help you.

You use the latest drivers? Here is a link if you need it. HP ENVY 4500 e-All-in-One Printer full feature software and drivers series.

If the printer is listed as the 4500 series and the networking of 4500, then most likely the USB and a network driver are both installed for the printer. It is in the devices window and printers?

Download and run the print and Scan Doctor, he will diagnose the problem and could solve it automatically.

I suggest to install a generic driver to see if you have the same results.

On the computer, go to start, devices and printers, right-click on your printer and select printer properties.

Click the Advanced tab and click new driver, and then click Next.

HP Deskjet 9800 by selecting in the list or the Deskjet 990c printer, click Next, Finish, and apply the settings.

(you can always go back and revert to the original printer driver)

How is the printer connected? (USB, Ethernet, WiFi)

What were the results when you ran the Print and Scan Doctor? (she print or scan, error messages)

If you appreciate my efforts, please click on the "Thumbs up" button below.
Please let me know the results. Thank you.

Tags: HP Printers

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