HP Envy 4520: Connection issues 4520 for HP ENVY

I have a printer HP ENVY 4520 that worked well on two laptops, I installed to use it.

I have not moved, laptops or printer, my router, it is the same as that in the same place, but for some reason, I can connect is more the printer to one of the laptops.

I ran HP print and doctor to analyze several times and even if I get to a screen where the printer appears so I select I get the error "unable to connect".

On another laptop computer, the printer works perfectly.

I'm certainly not technical but am generally OK to do things normal PC/printer but am completely confused and would appreciate advice available.

Thank you

Kay

Hey @Kay_Thomas,

Welcome to the Forums of HP Support!

I see that you have some problems with printing from a Windows 7 PC to your Evny 4520 e-all-in-one printer. I can help you with that.

Here is how we will fix this problem:

  1. Turn the printer and the PC which is not properly disabled print.
  2. Disconnect the power cable from the back of the router for a minute.
  3. When all the lights are coming back on the router, turn on the printer and the PC.
  4. On the PC, click Start and devices and printers.
  5. Right-click on any icon of your printer listed.
  6. Click on remove the instrument.
  7. Repeat for all other icons of your printer listed.
  8. Click Add a printer.
  9. Select your printer from the list and follow the prompts to add your queue to your PC.

At this point, you should be able to print. If you can't, please let me know what happened following my directions and I will be able to help you further.

Please let me know if this allows you to print or if you have any other questions. If not, have a great week!

If it solves your problem, please let know clicking on accept Solution below my post.

If you appreciate my help, please let know by clicking on the icon below my post thumbs up.

Tags: HP Printers

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