HP Envy 4524: Printer PDF files print does not correctly

I have two files: a jpeg and a single pdf, card, size A4.  They look identical when displayed on the screen, but when I print, the jpeg format is perfect and the pdf smear through it. This is a new printer and I had no such problem on my previous HP Photosmart 6510. Any ideas?

Hello @pamhans, greetings!

Welcome to the HP Forum! It is a wonderful location to converse with the community, get help and advice.

I understand that you are having problems when printing an image in PDF format. I would like to help with that.

First of all, I would like to know the app that you use to open / print PDF files. You use "Adobe reader" or another application?

If you do not use the Adobe reader software, please install Adobe reader, and then try to print the pdf image.

If you already use Adobe reader software, follow the steps below:

1. try the option "Print as image":

  • Choose file > print and then click Advanced.
  • Select print as Image.
  • Click OK to close the Advanced Print Setup dialog box, and then click OK to print.

2. install the last update:

  • Open Acrobat or Reader.
  • Choose Help > check for updates. If a new update is available, it installs automatically.
  • Once installed, restart your computer.
  • Print the PDF again.

In addition, please go through the steps here: http://hp.care/2dSDxCD

Please let me know if that solves the problem, or if you need assistance

See you soon

Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

Tags: HP Printers

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