HP Envy 5530 (5534) is not printing special products

I'm unable to print documents from an Office such as Microsoft Word or LibreOffice Writer product.
If I print from Adobe Acrobat reader, a browser, or notepad it works fine.

Scenario:
-J' use the print dialog box in Word or Writer and select the correct printer (and have a default limit) and click on 'print '.
-Action is correctly managed (seems treatment and the printer icon appears in the windows taskbar)
- Is the thing: no print job is added to the queue of the printer (East remains empty) jobs are in the queue, but are removed directly without being print

When I print from 'all' another application is the same, but a real print job is then added to the queue of the printer.

Info:
-J' have the latest printer drivers installed
-J' tried to disable the firewall and virus scanner
-printer is HP Envy 5534 (material is the same as 5530)

What I tried:

-When I use 'HP print and scan doctor' and follow the steps are all "fine" and the "test print" button leads to a successful impression.

-reinstalled / printer driver

-J' tried both local WiFi and via USB printing

-When I try to manually add a printer by selecting the port 'HP discovery Port Monitor' I get the error 0x0000007b. Is this related?

Does anyone have a solution?

I contacted HP Support and they put a lot of effort to resolve this problem. Together, we spend about three of us and we finally found the cause: my computer has been infected by a virus (led).

Viruses seem to Nestle between you and your printer even collect printed...

This virus was not found by Microsoft Security Essentials.

Because I was running as a user administrator, the faster (and better) way to get rid of the virus was to reinstall my PC.

You can also try a decent anti-virus.

After that everything works well again.

I hope this helps others with the same printing problem.

Tags: HP Printers

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