HP Envy 5530 always offline

I have problems with my printer again (2 months) HP Envy 5530. It is always appear as "offline". I cycled power on the printer and confirmed that it is connected to my wireless router. I checked for the latest downloads for your printer and am up to date. I confirmed that the printer is the default printer and can see printing via the control panel.

I use a Windows 8.1 machine.

Pages that I am trying to print are .pdf, but even just test HP page is found in the queue - not able to print because I can't get the printer on line

Any advice for how to get printer back online?

Hi @Tim-yellowcrocs

I want to help you with your new printer Envy. Please use the following document to solve the problem; "Printer is off-line" Message appears on the computer and the printer will not print: Windows 8.

If the problem persists, let me know and we can go from there. Thanks for your time and your efforts. If you prefer to talk to a living person, we invite you to call HP.  If you are in the Canada, U.S. dial 800-474-6836 or you can Contact HP worldwide.

HP printers usually have a warranty of 1 year from the date of purchase, you can check the warranty using the following if you wish; guarantee cheque.

Tags: HP HP Printers

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    =========================================================================

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