HP Envy 5530: cannot scan

My scanner was working fine until recently - now, I get "server connection error" when you try to scan.  Have been through similar messages and tried to change the manual settings, as suggested, without success.  Fine prints.  VERY FRUSTRATED...

Hey @hiljess,

Welcome to the HP forums! I hope you enjoy your stay here.

I see that you have some problems with the scanning to E-mail on your 5530 desire. I can help with that.

To correct this:

  1. On your printer, click web services icon in the upper left corner.
  2. Click settings.
  3. Click on delete Web Services.
  4. From the main screen click the icon of web services again.
  5. Click on accept and Yes.
  6. Try scanning to Email.

This should allow you to use the scan to E-mail again. As you are using an operating system Chrome note also that this will change your address ePrint. If you use ePrint or Google Cloud Print, then you need to add your printer again.

If this resolve that your problems then please let others know by clicking on accept as Solution below my post.

I hope this helps and I hope you have a great weekend!

Tags: HP Printers

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