HP Envy 5530 does not print after installation (Windows 8)

After completing the installation steps of my new HP Envy 5530 on Windows 8, I can't get anything to print, but a print quality diagnostic report.   What I see is the document is in the queue of the printer for about 30 seconds (as it is printing), but the printer itself does nothing.   Subsequently, the document is deleted from the queue.

I tried the following:

-Use of printing HP & doctor scan (4.3) to diagnose the printer.   He said all "extract very well", but when I try to print a test page, I see the behavior described above.  However, the "internal test page works.   It says I have a problem of software that he can help me with.

Uninstalling/reinstalling the software of the printer (by the 'doctors' recommendation), no change

-Download the latest software from HP support (no effect, the same behaviors) printer driver

-Conversion of the printer Wireless USB (no effect, the same behaviors).

Reminder: This printer is for domestic use, with a traditional desktop computer (HP p6-2376).   It replaces a HP Photosmart printer which stopped working last month.    I'm on Windows 8, 64-bit with patches up-to-date.

Any suggestions (apart from what I tried)?

Hello

Please, try the following steps and let me know if that can help you:

  1. In the Control Panel, select uninstall a program and uninstall the rated HP Envy 5530 base driver software.
  2. Click the R keys on your keyboard and the Windows Logo appears in the Run dialog box.
  3. Spool type and click OK.
  4. Open the Drivers folder, and then select the x 64 folder if you have a 64-bit OS or the w32x86 if you have a 32 bit OS
    Note: visit http://whatsmyos.com/ to find your type of operating system if necessary.
  5. Open the 3 folder, locate the HPBXPSRENDER. DLL file and rename it to HPBXPSRENDER. OLD
  6. Reinstall the latest version of the HP software:
    http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-115828-5&CC=us&DLC=en&LC=en&OS=4158&product=5304883&sw_lang=

Shlomi

Tags: HP Printers

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