HP envy 5530 does not print

I recently bought a HP Envy 5530 printer.  After the introduction, it wouldn't print.  I am using the USB cable, but also tried the WiFi and no work.

I have a HP Pavilion dv9500 laptop.  It is currently running Windows 7 Home Premium with Service Pack 1 and is the 32-bit operating system.

The printer is such that it is installed.  It is stated that the selected printer and is online.  When I try to print from any application, I get the printer bit incontinence, but it shows 0 documents in the queue.   The box of the printer that arises from the application indicates that the printer is selected but inactive.

I made sure that I have all the widows and the HP updates.  I ran the diagnostic printer, printing HP and doctor to analyze and troubleshoot HP Instalation default - MSI following all the recommended steps.  None of them solve the problem.

Any help would be greatly appreciated.

I wanted to thank you for your attempts to help me, but I decided to give up.  As the HP Envy 5530 worked correctly on the computer of my brother, I gave it to him.  His older HP Deskjest D4160 loaded and worked on my computer, so he gave it to me.  I'm sorry, we couldn't get the HP Envy 5530 takes over and works fine on my computer.

With gratitude,

Tomc59

Tags: HP Printers

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