HP Envy 5530 e-all-in-one: copy/scanning does not work

All the functions of the printer/scanner worked before Windows upgrade Windows 7 10.  After 'upgrade' to win 10, scanner and copier functions are kaput.

SYMPTOMS:

Printer funtion still works

* Copy funtion indicates "" Now"copy" but never active scanner.  Pressing Cancel does not stop the process.

* Manual SHUT DOWN does not work with constant "Shutting Down" message.

* Scan to the computer and scanning to E-mail functions do not work

* Try to run Windows scan "does not recognize the HP profile" and cannot scan using Windows 10

ACTIONS:

* Initially received 'C4EBA230' message on the printer screen blue with flashing icons, but a hard reset solved error

* Have completely uninstalled & reinstalled software base three or four times of HP and HP update disc once software has detected and installed

* Ran HP, utility for troubleshooting several times before and after reinstalls for problems of scan - driver detected every time problem.   Ignore the results of audit of pilot and proceed to the verification of scan did not work

* Performed four resets hard to return to the firmware with parameters.

* Tried scanning HP and Capture app (Nope - message "Device is busy" - same device is not)

* Voltage checked the cable power and the wall outlet (OK)

* Checked ink levels (more than one half full)

* Searched updates firmware (not available on HP support site for want 5530)

Seems to me that it might be mutiple problems/possible solutions:

Machine firmware problem?  n ' any means to reinstall the current firmware via a download?

Mechanical scanner problem? -scanner engine bad/blown bulb? -where is the nearest HP Service Center authorized Texas?

New driver development necessary to scan to computer compatibility with Windows 10? -C' you all of the problem

Your diagnosis?

Hi doktor,.

Tags: HP Printers

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