HP Envy 5530 e-all-in-one: copy/scanning does not work

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  'Although I am an employee of HP, I speak for me and not on behalf of HP' 'say 'Thank you' by clicking on the star of congratulations in the post helped you. -Please indicate the position that solved your problem as "acceptable Solution".

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  English is my second laungage. hope you understand...

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  Hello

  Thank you for using the forum.

  To use the Scan software on your printer, you will need to download and install the printer driver.

  We recommend that you download the full features and it can be found here:

  http://support.HP.com/us-en/drivers/selfservice/HP-envy-4500-e-all-in-one-printer-series/5304875/model/5304876#Z7_3054ICK0K8UDA0AQC11TA930C7

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  Here are several videos giving you good advice on digitization (printers in the videos are using the same software to Scan as your HP Envy 4500)

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  HP Officejet Pro 8630

  https://goo.GL/ADYDmo

  Scanning tips:

  HP Officejet Pro 8630

  https://goo.GL/fjZvqM

  HP Deskjet 2540 scanning tips

  https://goo.GL/qfQyf4

  Hope that helps.

  Please click on the "Bravo Thumbs up" If this has helped you and 'Accept as solution' If this helped solved your problem.

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  Welcome to the HP Forums! I hope you enjoy your experience!

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  Follow the steps outlined in the documents below to scan from the software.

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  HP Multifunction printers - how Scan: Windows 7 http://support.hp.com/us-en/document/c03476857

  HP Multifunction printers - how Scan: Windows Vista http://support.hp.com/us-en/document/c03517146

  Scan from Windows XP software with the full functionality of HP for the all-in-one HP http://support.hp.com/us-en/document/c03517150 printers

  HP LaserJet multifunction printers - how Scan: Windows 8 http://support.hp.com/us-en/document/c03755019

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  HP LaserJet multifunction printers - how Scan: Windows Vista http://support.hp.com/us-en/document/c03584647

  HP LaserJet multifunction printers - how Scan: Windows XP http://support.hp.com/us-en/document/c03584350

  All-in-one printers

  Win 8: c03511921 http://support.hp.com/us-en/document/c03511921

  Win 7: c03476857 http://support.hp.com/us-en/document/c03476857

  Win Vista: c03517146 http://support.hp.com/us-en/document/c03517146

  Win XP: c03517150 http://support.hp.com/us-en/document/c03517150

  Multifunction LaserJet printers

  Win 8: c03755019 http://support.hp.com/us-en/document/c03755019

  Win 7: c03584750 http://support.hp.com/us-en/document/c03584750

  Win Vista: c03584647 http://support.hp.com/us-en/document/c03584647

  Win XP: c03584350 http://support.hp.com/us-en/document/c03584350