HP envy 5530: E print app on my phone says this printer does not exist.

I am trying to add my printer to my application on my phone and I get the error "this printer does not exist or you do not have access to him."

I went on HP Connect site and it shows that my printer is online and ready to use.  I checked to make sure that everything has been updated. I'm not sure what I'm doing wrong.

Here are a few extra in case info

HP Envy 5530

Windows 7 64 bit

Thank you

Hi @mcmoran2004

Welcome to the Forums of HP's Support.  I understand that you get an error message when you try to add your printer to your HP ePrint app on your mobile device.

If you get this error message when you try to add the printer to the application using the ePrint printer e-mail address, then follow the steps below.

  1. Please delete the app on your mobile device.
  2. Please turn off your camera mobile for a total of 30 seconds, and then power back on, please.
  3. Once your mobile device has completed its startup routine please download and install the application again.
  4. Please activate the application using your personal email address.
  5. After the activation of the application please try to add the printer by its address of email ePrint.
  6. If you still get any error message then, please call HP Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you do not live the USA/Canada region, please click here to find the number of Technical Support for your country/region.

Please let me know the results.

Tags: HP Printers

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