HP Envy 5530: HP Envy 5530 can print but cannot scan or copy

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• Very frustrated! Can print but cannot scan

  HI -.

  I have a PC with Vista and a C4280 all-in-one.  No problem printing, but it behaves as if there is no connection between the printer and the scanner when I try to scan.  I can't even open the HP Solution Center.  When I do I get the error: No. HP devices have been detected.  HP Solution Center will be closed.

  I did research on what to do and I tried to uninstall, then reinstall the driver, disconnect all cables and usb.  I know I'm not the only one who has this problem, but none so I see a ton of questions about topics I read enabled.

  Don't mean to be grumpy, but I am VERY FRUSTATRED!  Can anyone help?  Thanks a lot if you have any ideas.

  Bazzie

  Hi Bazzie2014,

  I want to help you to scan from your c4280.

  Please use the HP print and Scan doctor. Printing HP and doctor Scan is a free utility (tool) that allows to quickly solve common printing, scanning and connectivity problems, including but not limited to:

   

• Photosmart Premium C410 can print but cannot scan

  This printer has been installed and working properly on our home wireless network.

  This morning (coincidentally or not?) after a Windows update last night, this morning, I can't open the solution Center HP to scan; He told me that my installation is incomplete.

  I then tried on our another computer (which has not been used recently and so doesn't have the latest update of Windows Installer) and was able to scan successfully.

  Now, when I try to scan directly from the printer, it does not recognize my laptop and scans directly to the other PC (and yet I can print to it).

  After several unsuccessful attempts, I finally got to re - install the two HP Solution Center and the printer (since the last driver available online) driver. Still having the same problem.

  I've removed what I could from Windows yesterday updated (although it is dated yesterday) but unable to remove one for Silverlight. It made no difference.

  I would like suggestions as to what I can do.

  Hello

  Download and run the HP utility digitization of diagnostic located here. It can solve a lot of problems and if not give us a better idea of what is happening with the printer.

  Good luck!

• Can print but cannot scan Photosmart HP 6510

  After being able to print and scan at my Photosmart HP 6510 my VIAO laptop Ultrabook, for some reason, I lost the ability to analyze.  Whenever I try, I get the error message "the scanner is currently in use. Wait until your previous task is completed, and then try again. "The problem is the scanner is not in use and I do not see how to delete it.  This same printer/scanner device other users can connect their computers and scan from it.

  What program you use to create the scans and what file format you saved scans - PdF, JPG, TIF?

  I suggest using assistant installation automated HP.

  Go to http://www8.hp.com/us/en/troubleshooting.html

  Work carefully through the steps to detect your printer through the option to allow web service from HP to install the necessary drivers.

• White MacBook connected to hp deskjet f380 all-in-one: can print but cannot scan.

  My Mac is version 10.6.8

  When I insert the HP Scan Pro, it says "scanner is not found."

  I don't know why this is happening, please help.

  Hello

  The HP Scan Pro is part of the software OS X 10.5 and not compatible with 10.6.

  Unisntall incompatible software by following under Applications\Hewlett-Packard HP uninstaller.

  Then, download the software for 10.6 below:

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-75101-1&cc=us&DLC=en&LC=en&OS=219&product=1128296&sw_lang=

  Once the software installation is complete, be sure to update the latest HP drivers by running the software update from the Apple menu.

  Kind regards

  Shlomi

• 5640 envy: Envy 5640-can we print but cannot scan

  Hello

  I can print but cannot scan. I restarted it printer and pc, plug in the printer and the computer, the HP scan doctor and did the updates. Scanning HP doctor break WIA Scan this part and not finished troubleshooting.

  How can I solve this? Thank you.

  Hello

  Thank you for using the forum.  You will need to install the full features printing software to scan.

  You have downloaded and installed the software features FULL?

  Here "link for your convenience;

  http://support.HP.com/us-en/drivers/selfservice/HP-envy-5640-e-all-in-one-printer-series/6583033/model/6583034#Z7_3054ICK0K8UDA0AQC11TA930C7

  Please select the correct operating system and download the FULL features software.

  We recommend that you uninstall the current software before you reinstall the downloaded software.

  You can try using the Auto Connect Wireless HP if your want a wireless connection of your computer to your printer.

  You will need restore your network wireless to factory default using the Auto Connect Wireless HP.

  There are the following videos very useful for wireless setup.

  Restore the printer network settings

  https://goo.GL/9fyrGS

  Setting up the printer using HP Auto Connect Wireless wireless

  https://goo.GL/oBY6AJ

  Let us know how it turns out.

  Thank you.

• HP 2210 printer all-in-one: after updating WIndows 10, I can print but not scan with my HP 2210 all in one

  I've updated to Windows 10 and since then I can print but not scan with my HP 2210 all-in-one printer.  I tried to download the software updates, but nothing seems to work.  Any suggestions

  Hi @Sajapand @ddegan

  I see that you both scan problems after upgrade to Windows 10, and I may be able to help.

  Most of the products have updated software available on the HP support Web site for Windows 10.

  I also saw a few posts that say Windows 8.1 driver works for Windows 10 as well, then you could try also.

  HP provides a free tool called HP Print and Scan doctor to diagnose and troubleshoot printing and scanning problems. I recommend you to download and run the HP print and Scan Doctor , if she doesn't fix it automatically I would know what errors or messages that you receive.

  Do you know if you are able to scan using paint?

  To perform a scan of the painting: HP Multifunction printers - how Scan: Windows 8

  (This is the same for Windows 10, of what I said)

  1. Click the Start button () in the lower left corner of the screen, click on Searchand type Paint.
  2. Click on the painting in the results.
  3. Click fileand then click on from a scanner or camera.
  4. Select your printer, click OK, and then click Scan.

  Please let me know if any of these steps has resolved your problem, or if there is anything else I can do to help.

  I look forward to hear from you!

  Thank you

• C4280: I can print but not scan - on Mac with HP printer

  Hello. I can print and copy but will not scan. It is five years old, the printer does not see a lot of action and is in good shape, so it would be a shame to get rid of if I can work on what is the problem. Any kind folk know where I should start? Thank you! Eugene

  Hi @walthamstoweuge,

  Welcome to the HP Forums!

  I see that you can print but not scan with printer HP Photosmart c4280 on Mac OS X 10.10 Yosemite. I'm happy to help you!

  Please make sure you have the latest driver installed, in this guide, installation of a printer Mac driver by using Apple Software Update. Then take a look at this post, Re: iMac OS X 10.9.3 scan driver for HP OfficeJet Pro 8500 a A910a to iMac doesn't seem to be, by my colleague @Sunshyn2005. That applies to your situation as well.

  If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

  I hope this helps!

• HP Photosmart C6380 will not install on windows 8.1 after upgrade. Can print but not scan.

  I recently updated my windows 8.0 to 8.1 Dell desktop and my 6380 photosomart would not work.  I downloaded the updated driver, and the installer hangs on "rotating disc icon" who then disappears.  It seems that the print function has been installed, but the printer doesn't scan.  Multiple level 4 uninstalls, restarts as well as disabling the firewall during installation;  I can print but not scan.   I know that the printer works fine I can scan my laptop.

  Hello there jcartmell,

  If you are still having the problem with the installation of your printer on your system Windows 8.1, I would try to help out. I read your post and saw that you tried several level 4 uninstalls and still have the same problem installing. I'll post you a few of my recommendations.

  • First of all, I would recommend a clean boot. How to make a boot in Windows (click on Windows 8.1 and follow the steps).
  • After you restart the computer from the boot, complete an uninstall of level 4, you have done previously.
  • When the computer restarts after uninstalling, reinstalling the software: series all-in-one printer, HP Photosmart C6300/6324 full feature software and driver
  • Afterwards, return to the clean boot procedure to activate the disabled services.

  I hope this helps!

  All the best,

• OfficeJet Pro L7590 can print but not scan

  My printer (Officejet Pro L7590) can print and copy correctly, but the scan function - that has worked well at the same time - has just up and stop working, and my attempts to solve the problem simply go round.

  • When I try to scan using the button start scan on the printer, I get an error message saying 'no scan options '.
  • When I try to open the solution Center, it is said that he cannot run because the installation is not complete.
  • Uninstalling and reinstalling the software (latest version, which is three years, downloaded from the HP website) do not work. The software seems to go through the process of installation very well, but crashes on the stage finish ("product configuration"). Eventually it times out.
  • Once in this case, the installer downloads a supposed solution of the HP Web site. He told me that it is fixing the problem and asks me to restart the computer, saying it will continue after the restart. After I restart, the procedure does not continue, and the problem is not fixed - all the behaviors I describe above are still occurring.
  • Also downloaded one file with other solutions supposed to this question. They do not work. For the most part, they are variations on "run the setup software again", preceded by various other measures. However, when I do this, it re-not installing - it is a completely different window, and if I try to go back to the installation procedure, he refuses, telling me the software is already installed. (And yet when I try to open the solution Center, he always tells me it is not installed.)
  • Tonight is the third time I tried to troubleshoot it. On three occasions, I just gave up in frustration after a few variations of the cover above.
  • I'm this end =><= to="" going="" all="" office="" space="" on="" this="" printer="" and="" getting="" a="" new="" one="" based="" on="" the="" abhp="" principle="" -="">Anything But HP.

  I can't emphasize enough that it worked in the past and this basis still printing very well (with the exception of some strange problems with certain PDF files), but scanning has broken since my last round of hardware upgrades and refuses to be fixed.

  It's incredibly frustrating. Someone just make it work with minimal BS, as he has done before.

  I realize, this is a follow up very, very late, but apparently the problem has something to do with the 32-bit version of Windows 7 running. I recently installed the 64 bit version and now have no problem with any HP software.

  Well, except that sometimes he asked my permission to do an update then fails to actually download the update (I get the same "could not connect to content url" error message that many others reported here).

  Other than that, which is slightly annoying, but doesn't really affect what anyone, everything works fine now.

• I can print but not scan from my mac os 10.6.8

  I have a HP all-in - one 1315 printer connected to my Mac. My Mac running OS 10.6.8. I am able to print to the printer, but I cannot scan. Any help is appreciated more.

  Hello

  I'm afraid that the specific model, as a former model, only provided woth print drivers and no longer support scanning from Mac OS X 10.5, as you can find below:

  http://support.HP.com/us-en/document/c01234231

  * Even if the specific document on Mac OS X 10.5, same thing for any newer OS.

  To work around the problem, try the scan of 3rd party Vuescan software which seems to support the PSC 1315:

  http://www.Hamrick.com/VueScan/hp_psc_1310.html

  Kind regards

  Shlomi

• Can print but not scan: HP Solution Center says "HP Photosmart Premium C309g-m is disconnected!

  Hello

  I have a PC with Windows Vista Home version 6 service pack 1 for her, a connected HP Photosmart Premium C309g-m wireless printer, my work of connection Wi - Fi and is detected by the printer, but I can not scan anything from the HP Solution Center as it says "HP Photosmart Premium C309g-m is disconnected!

  I printed a wireless test page and it works.

  Any help will be appreciated!

  Thank you

  Catherine.

  Catherine, looks that you encounter some problems scanning on your computer. To start have you tried completely removing the softwware and put it back in place for drivers on the HP site downloads? Here's how I'd do...

  First of all, if you use a USB cable, be sure to remove it (it's important). Do not plug it in again until the software instructs you. Through devices and printers, programs and features and issues Device Manager and make sure that all copies, files, and programs related to the printer are removed. As indicated, and then restart the computer.

  In the menu START menu type "%temp%" and press ENTER. Here, I want you to press Ctrl + A, and press DELETE. Some files you cannot delete them, ignore these files and delete the majority that allows it to.

  Download this file and if the option to use the full setting software.

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?cc=us&DLC=en&LC=en&product=3793676&

  Install and let me know the result!

  Have a great day!

  -Spencer

  PS I recommend to try installing the printer via the USB cord and an Ethernet cord if this does not work wireless, to test methods of communication. Let me know which, if any, works.

• HP Deskjet ink Advantage 3525: it will print but not scan or copy

  My Hp Deskjet Ink 3525 advantage will print but not copy or scan? I downloaded the latest software drivers, uninstalled and re-installed the prorgamme but nothing helped. Help, please. Thank you

  Rob

  Hello Citimba,

  On the main screen on the printer, press return, cancel, back, back button successively. You see Help menu, press the ok button, then use top / down arrow button to find the menu reset, reset complete semi selection and press the ok button.

  It's troubleshooting last step which I recommend. If this does not solve your problem unfortunately you will need to replace the printer.

  Say thank you by clicking on the Bravo thumb upwards in the post.
  If my post to fix your problem please mark it as an acceptable Solution

• HP Photosmart C6280 all-in-one: HP Solution Center does not work. I can print but not scan

  I can't open the HP Solution Center to scan. When I try to open it I get a notification that all software is not installed. I ran Dr. scanning HP and all software installation downloaded and ran. Every thing is installed. Tried to open it to new and same result.

  Am going to the forum and found this update of windows 3132372 could be the problem. Checked and I do not have that update to uninstall.

  Because the HP Scan and Capture app can be a solution. Who has downloaded but it refused to detect my printer.

  I really need to solve this problem. I got nothing else problems with printing and scanning as Windows 10 came.

  A ran a uninstall and reinstalled (second time). It's working now.

• Can print, won't scan, no copy D110

  I used to be able to copy, but for some reason I can't now. HP D110. No error message, nothing. Everything comes back to the main screen when I try. I read some messages but nothing useful. I have wireless, I use a usb key, so the internet updates through my printer are impossible. How can I fix it? He used to work very well...

  I have to reset that I want to try.  I sent you a few steps via private Message. Here is a link that will show you how to use this forum feature if you're not familiar with it.
  
  How to send a private Message - video:
  http://h30434.www3.HP.com/T5/first-time-here-learn-how-to/how-to-send-A-private-message-video/TD-p/842013