HP Envy 5530: HP ENVY 5530 "cannot find the printer"... impossible to see where I am going wrong!

Hello

We just put a HP Envy 5530, set up was fine, I tried installing but get the message "cannot find printer" over and over again.

I tried to download printing HP and Scan doctor but also, it does not find the printer.

I ran two reports of diagnoses on the printer, everything looks ok, I have an IP address with an IP address that suggest that it has connected wirelessely, the network report said no problems were discovered.

I tried disabling my firewall, all made once again, still nothing.

I put the IP address in the address bar, but it does not open!

I don't seem to have a printer/USB cable witht the printer so I can't tey wireless - I one of them, it was a new purchase?

I don't really have an idea what to do next, it seems I have a printer connected to the network, your laptop to talk to the network but nothing to talk with each other. I also tried to find the printer with my IPad, but he also could not find a printer.

Any ideas, im really frustrated

Thanks in advance

Hello

They are on the same Beach, they should be. Now please reset it and try again

1 reset the printer

b press settings (wrench),

(b) press tools then use the arrorw down to access page 2/3,

(c) touch Restore Factory Defaults - wait a few minutes

2 reinstall the printer

(a) you can use the CD, but it will download the file and may take ages to download. Please download the software and the following drivers

http://ftp.HP.com/pub/softlib/software12/COL47810/MP-115828-6/EN5530_198.exe

(b) turn on the printer,

(c) right click on the downloaded file and select run as administrator.

d select Wireless and then follow the instructions on the screen.

Kind regards.

Tags: HP Printers

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