HP Envy 5530: HP Envy 5530 Scanner stopped

My eye scanner seems to have stopped working or is blocked.

When we try and copy something on the glass or the scan of the computer, all that comes out is black lines, both on paper than on screen.

It just happened, without notice.  The light on the scanner bar and it seems to do its thing, but then, it is only BLACK!

Welcome to the HP community @Carol0524,

I read the scans and copies of your craving for 5530 turns now with lines black, or entirely all black, and I wanted to answer you with all my ideas!

Initially, I would think that there is a problem with the hardware within the unit. Sometimes a power reset to ensure a direct connection to outlet (without surge protectors or bars), might help. If this is not the case, unfortunately, you are looking for need a printer replacement, or new unit. If that happens, I'll let HP contact information below to join to discuss your next options.

  • Turn on the printer.
    With the printer, unplug the power cord at the back of the unit.
    Unplug the power cord from the wall outlet.
    Wait at least 15 seconds.
    Plug the power cord into the wall outlet.
    Reconnect the power cord to the back of the unit.
    If the printer does not by itself, press the Power button to turn it on.

Make sure that the printer is plugged directly into the wall, avoiding bars power and surge protectors. This ensures that the printer is full on.

Send me a 'thanks' by clicking on the thumbs upwards if you wish! If these steps help to solve the problem, please press "Accept as Solution" too!

I hope this information helps you.

Contact HP:

Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on: contact HP options - click Get phone number
File number and phone number are displayed.

Tags: HP Printers

Similar Questions

  • 1510: My Scanner stop working

    My scanner stop working, can you help me please?

    HI @pete121222.

    Welcome to the Forums of HP's Support. I understand that you are no longer able to scan. I would like to help.

    You receive a specific error message?

    You are able to make a copy?

    While I wait for this info, try to run the HP print and Scan doctor. (PSDr)

    Please let me know the results of the PSDr.

  • C4240 HP ALL-IN-ONE: SCANNER STOPS RIGHT IN THE MIDDLE OF THE SCAN

    I have a Photosmart C4240 all-in-one and am under Microsoft Windows 7 Home Premium
    Version 6.1.7600 Build 7600.  Quite often, when I scan several pages, my scanner stops right, all on its own.  In order to continue my work, I have to unplug the printer, plug it back and start all over again.  Is there a page scan limit that stops my printer?  It is very annoying and would appreciate any help you can give me.

    Thank you

    Hello M_L_F,

    Please complete the steps below...

    1. While the printer turned on, unplug the power cord from the back of the printer.
    2. Wait 60 seconds. Then plug the power cord directly into a wall jack (bypass the surge protector / power strip). Plug the other end of the power cord to the printer.
    3. If the printer is turned on automatically, then press the button TO do it.
    4. On the PC: Click START, search, type %TEMP%, and press ENTER.
    5. Delete the contents of the TEMP folder.
    6. Restart the PC
    7. Now, try to scan.

    Note: Scanning several pages about at higher resolution can also cause the problem.

  • Canon PIXMA MG5200 printer Scanner & stop in the middle of their work

    In recent weeks, my printer/scanner has developed erratic behavior. Examples: only 2 of the 3 pages are printed on only half a page. Scanning is impossible, the scanner stops in the middle of the scan or does not start even if it is the beginning of the usual sounds. I have re-installed the CD Canon, the updates of Windows are OK, I have a McAFee antivirus. When I run the diagnosis of Canon, it says that everything is OK. The problems in recent weeks and is getting worse. Windows today might not start at all, but after I ran beginning with repair and Restore Point. Any help would be appreciated.

    Hi James,

    We apologize for not be able to address your concerns in a timely.

    I suggest you to install the drivers in compatibility mode and check.

    See the steps to install a driver in compatibility mode:

    a. right click on the file to install the driver, and then select Properties.

    b. Select compatibility tab.

    c. check mark next to run this program in compatibility mode and select the operating system in the drop-down list.

    d. let the driver to install, and then check the functionality.

    If the problem persists, then try to uninstall and reinstall the printer once and check if it helps.

    Hope this information is useful. Let us know if you need more help, we will be happy to help you.

    Thank you.

  • HP Envy 5530: Printing stops halfway through on the impressions of page multiple.

    We have two machines Windows 8.1 print wirelessly to a printer Envy 5530 and if we try to print a document of several pages, many applications, the printer stops printing half way a page, not the first, eject this page and does no more than the print job print, but will continue the work next in the queue. I made sure we use the latest version of the HP software and Windows is up to the updates.

    Hello
    Try following the steps below and check if this can help:
    -Open the HP software by clicking on the HP Envy 5530 icon in the desktop or the Start Menu, and then click on the link to the Home Page of the printer (EWS).
    -Click on the network tab.
    -According to the model of your printer, click Network, click Network (IP) address or click IPv4 in the active network connection type.
    -Manuel IP-click and then click on suggest a manual IP address. An IP address manually, the subnet mask and default gateway shows.
    * Be sure to take note of the IP address and confirm the changes, and then close the EWS page.
    -Click the HP Envy 5530 icon on the desktop or the Start Menu and click the utilities tab, and then click Update IP address.
    -Type the IP address that is configured manually, click on save and confirm.
    -Open the control panel and go to devices and printers.
    -Right click on the HP Envy 5530 icon and select printer properties.
    -Open the Ports tab.
    -Click on the button Add Port, select Standard TCP/IP and click New Port.
    -Follow the procedure by typing the IP address that is configured manually and confirm the changes.

    Now try printing and check if the problem solved.

    Kind regards
    Shlomi

  • Example: HP Envy 5530: scanner does not connect to the PC

    I can't scan from HP Envy 5530 all series printer/scanner to 8.1 Windows/PC. It works fine from my PC, but not touching the scan on the new printer/scanner function. He always used to work by tapping the button on my previous HP printer; makes it faster and easier that way.

    Any suggestions?

    Thank you very much!

    Hi viking49,

    Thank you for answering my questions, I appreciate it!

    Please, try the procedure described in this guide to scanning, connection error shows then scanand let me know what happens!

    I hope this guide is useful!

    "Please click the Thumbs up icon below to thank me for having responded."

  • HP Envy 5530: Scanner images of the original document splitting

    I'm scanning for the first time on the 5530 and the scanner has split an image into several parts, rather than an image analysis. It also seems to be able to identify other images on the source document and scan them as individual items. While this could be very useful sometimes, this isn't what I wanted to do.

    Hello

    From the HP Envy 5530 software click on scan a Document or Photo.

    Define the scan size as required.

    Click the Advanced Settings button and uncheck Auto framing, and then confirm the changes and restart the analysis.

    Please let me know any questions,

    Shlomi

  • Want to 4500 all-in-one: Envy 4500 scanner on the internet

    At home, I have a HP Envy 4500 all-in-one printer / scanner. I can the documents sent by e-mail to hpepint and that works very well.

    But I'm at work in another city and you want to scan a document located on the 4500 feel like at home.

    Is it possible to scan a document on the internet?

    My phone app it won't unless it is connected to the same WiFi network as the printer.

    Ric

    Hello

    IAM afraid to said that the analysis can be done on the internet.

    The Mobile/PC device should be on the same network for the scan to occur.

  • HP Envy 7640: HP Envy 7640 Scanner does not work.

    I got a new printer HP Envy 7640. Prints beautifully, but the scanner does not work. I can not make copies, I can't scan something and send it by e-mail or save it in my flash drive, and of course I can't print with my hp pc. I followed the instructions I found in the doctor but it does not work either. I followed the instructions I found on this forum and it does not work either. What can I do?

    I had to go back, because the scanner came broken from the factory. Then they gave me another printer and has so far been working well. Thank you.

  • HP dv6 Envy: how to stop the automatic installation of 8.1 to win on HP Envy laptop?

    My laptop HP Envy has automatic update downloaded to Win 8.1. He saysit will install on the next reboot. How to stop this instsall?

    PSKROBACK wrote:

    I didn't upgrade because I read several reviews that said if you didn't have a touch screen that you would have difficulties to navigation in some applications. What apps not said.

    What you say makes no sense and I question the validity of these comments.  Update to Windows 8.1 will do more good than harm.  Very few people who have updated have experienced problems, so comments to keep your receipt no logic.

    Here's something you can do.  Download Macrium reflect free and create a hard disk image on an external hard drive, don't forget to create the rescue disk.  Once done, update your system to 8.1.  If you have any problems, then you will be OK.  If it doesn't work or you have problems you can restore the backup of the image on your system that will put the computer to Windows 8 with no ill effects.  An image backup of your system from time to time is the best thing you can do.  You will have no problems with the help of recovery disks, reinstalling programs and data.  Many people use this method and have no regrets.

    http://www.Macrium.com/reflectfree.aspx

    Don't be afraid of it, it is a very useful tool.

  • HP Envy 4500: scanner/copier

    When I scan or copy - the scanner cuts about 1 inch of the document.   I need be able to scan/copy/print throughout a document from edge to edge.  This machine is not that?

    I just bought the scanner/printer and I scanned the printed document as the instructions said.  Please don't ask me to re load drivers, etc..  The latest version of the driver is installed.

    Hi @amyinlittleton,

    Welcome to the HP Forums!

    I understand that the scanner is cut to about 1 inch of the document. When scanning with your HP Envy printer 4500. I'm happy to help you in your analysis!

    What is the size/type of paper you use? (for example. Letter 8.5 x 11, etc..)

    When you place the page on the glass you want to make sure that the entire page is closer to the edge of the scanner that does not have the scanner bar (right side). If you have it on the scanner bar (left side), it could be the reason why you lose the 1 inch.

    Hope this helps suggestion and hope to hear from you soon!

    If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

  • HP Envy 5535: scanner cannot connect to server want 5535

    I have a MAC / Windows and the scanner will analyze more than all. The error message is unable to connect to the server. I have reset the printer / scanner to factory default and reset everything and still not able to scan what it is only printing works wireless.

    What is next steps for scanning back?

    Thank you!

    Yes

    Hey @Dodgrboy,

    Welcome to the Forum from HP Support.

    I see that you are unable to scan with your HP ENVY 5535 e-all-in-one printer. I would like to help.

    I recommend you try the following:

    1. Uninstall the printer - click here for instructions.
    2. Fix permissions of the disc on your Mac - click here for instructions.
    3. Once you have finished running the utility above, restart your computer.
    4. Finally, click here to reinstall your printer.

    If your question is scanning to email try this troubleshooting flow:

    When users encounter this type of problem in general, I suggest from scratch with wireless printer, webservices and scan to e-mail setup.  You can clear all of these parameters in a swoop by the factory default restore * your printer.

    Here's how:

    * Note that this step resets the setting up your printer wireless, address ePrint and other custom print settings. If you have created a custom address @hpeprint.com it is permanently erased. For more information about custom addresses ePrint, click here.

    • The printer's front panel, press the Setup/key icon and then tap tools
    • Select Restore to factory settings

    Then, touch the wireless icon () and run the Wireless Setup Wizard to restore your network connection.

    Make a note of the IP address of the printer.  Then, follow these steps to configure a manual DNS:

    • Enter the printer's IP address in a web browser (Chrome, Firefox, Safari, Internet Explorer) and press ENTER to go directly to this page.
    • Click the network tab.
    • In the submenu on the left, click Networking.
    • Then click on the network (IP) address.
    • Click Manual DNS server.
    • DNS preferred as 8.8.8.8 manual entry
    • Auxiliary DNS server entry as 8.8.4.4
    • Click on apply to finalize this change.

    Then, press the icon of Webservices () and reactivate your webservices (necessary for scan to e-mail, ePrint and other features).

    Then, tap the scan icon and enter the e-mail address you want to scan to.  Then, recover the PIN than you should automatically receive and complete your scan to contact the installer.  Ideally, if you are able to get this good service will be fully functional.

    Please let me know the result of your troubleshooting by responding to this post. If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

    Thanks for posting in the Forum from HP Support. Have a great day!

  • Envy D410a scanner - update the firmware, cannot find options

    I recently had a problem with my printer/scanner Envy, HP Tech walked me through a firmware update.  Now scanning interface is new, and I can't find the different options on the left (mainly, in DPI how I want to scan and what size element I'm scanning).  Where can I find these options now?

    Thank you.

    [running my Envy D410a printer/scanner with a Mac OS 10.8 Mountain Lion]

    On Mountain Lion, System Preferences, Print & Scan, select D410a, then click the Scan, open Scanner tab, you can set the dpi etc it.

  • 4500 ENVY: ENVY 4500 printer stop printing after a few pages.

    If I printed only 1 or 2 pages, it works fine for my printer. But if I print more, he may stop printing in the middle of the process and on my laptop says "Error on HP ENVY 4500 (network) printing" but nothing else.

    I tried to use the HP print and scan doctor software but it does not solve the problem and has not detected and errors

    Hey @saycheese,

    I understand that you get the "error printing" message when you print multiple pages of your computer Windows 8.1 documents to your HP ENVY 4500 e-all-in-one printer. I would like to help you today with this printing problem. Right now, it sounds like a conflict of WSD Port (network) takes place within your computer Windows 8.1. Therefore, at the beginning troubleshooting I'll have you run a patch to correct this problem. Please follow the steps below.

    Microsoft has released a hotfix to correct printing problems in Windows 8.1 operating system. Printing problems seem to affect printers on a network, regardless of the brand or model, and there is a conflict with the WSD Port network Windows 8.1. Please click here to download and run a Microsoft Fix it Tool. "Once the site opens for the fix, please click on the button 'available hotfix download". Please follow the prompts on the screen to install the hotfix. Once the fix has been loaded please try again to print a multi-page document.

    Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

  • Audio HP Envy 3033CI has stopped working

    I am running Windows 7 Home Premium 64 bit on a laptop HP Envy 3033. The audio has suddenly stopped working. This happened right after an update of Windows, although that could be a coincidence. I tried to use the troubleshooter in Windows for sound and used the Recovery Manager to reinstall the audio driver, but nothing has worked. No sound through speakers or headphones. Everything looks like it should work, but it is not. Computer is still under warranty.

    No audible response in the installer, so I'll try the repair of the equipment. Thanks for your quick response!

Maybe you are looking for

  • Strange Flash at the start of the Mac.

    I have a 'strange' problem that appears each time you start: After entering my user password, my MacBook Pro 13 "2015 starts loading desktop environment. Just 1 second before the full load, a strange Flash appears on the desktop with red, blue and gr

  • Elitedesk 800 G2: Elitedesk 800 G2 - auto standby unwanted on with network boot

    Hi all I have a problem with my new Elitedesk 800 G2, which I think is related to Wake on Lan. The problem is that I can't find these settings in the BIOS settings. If I'm just blind? Description: Off my PC it remains off for a few minutes. Then, it

  • Qosmio F50-114 - why 32 Bit OS came preinstalled

    Toshiba cheated me or my dealer don't? When I buy my Qosmio F50 - 114, the specification says it boasts a 64-bit support but the system now 32-BitDoes that mean I can go to 64 bit or is it finished? If so what I have to do? Thanks much for all suppor

  • print to screen size

    The size of print on my emails, etc. are far too small.  How can I increase the size?  The size of print on this issue, this is what I see every day. Help

  • Have < average PC for games, what I need to to upgrade card MOTHER + processor?

    Data sheet:RAM: 6 GBGPU: ATI Radeon HD 4200PSU: 250WMOBO: Foxconn 2AB1 (Socket 604)CPU: Amd Athlon II X 2 220 (2.8 GHz) Model: p6604f   I would like the decent game, not ultra graphics for battlefield or anything like that. For the most part only a f