HP Envy 5530: HP Envy 5530 Scanner stopped

My eye scanner seems to have stopped working or is blocked.

When we try and copy something on the glass or the scan of the computer, all that comes out is black lines, both on paper than on screen.

It just happened, without notice.  The light on the scanner bar and it seems to do its thing, but then, it is only BLACK!

Welcome to the HP community @Carol0524,

I read the scans and copies of your craving for 5530 turns now with lines black, or entirely all black, and I wanted to answer you with all my ideas!

Initially, I would think that there is a problem with the hardware within the unit. Sometimes a power reset to ensure a direct connection to outlet (without surge protectors or bars), might help. If this is not the case, unfortunately, you are looking for need a printer replacement, or new unit. If that happens, I'll let HP contact information below to join to discuss your next options.

  • Turn on the printer.
    With the printer, unplug the power cord at the back of the unit.
    Unplug the power cord from the wall outlet.
    Wait at least 15 seconds.
    Plug the power cord into the wall outlet.
    Reconnect the power cord to the back of the unit.
    If the printer does not by itself, press the Power button to turn it on.

Make sure that the printer is plugged directly into the wall, avoiding bars power and surge protectors. This ensures that the printer is full on.

Send me a 'thanks' by clicking on the thumbs upwards if you wish! If these steps help to solve the problem, please press "Accept as Solution" too!

I hope this information helps you.

Contact HP:

Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on: contact HP options - click Get phone number
File number and phone number are displayed.

Tags: HP Printers

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