HP Envy 5530: HP Envy 5530 told to replace the color cartridge, even after replacing with a new one.

HP Envy 5530 said to replace the color cartridge, even after replacing with a new one.  Printer is 1 year old and I replaced the cartridges several times over the past year.  I am enrolled in the program of HP ink.  I can run the printer mode single cartridge using a black ink only and it works with my pc XP, Ipad, Chrome pc and mobile phone.  My pc win 8.1 will not print anything other than a test page.  Printer on the pc file lists always attention required when you try to print from the pc win 8.1.  I believe that the problem may be related to surface of cartridge for printing inside the HP envy heads 5530.  This part is available for purchase, and if so, where?

I found a work around.  On the pc win 8.1, it seems that the print request must see a reset of the HP envy 5530 to print mode single cartridge.  I just start the pc and then reset the printer by lifting the hatch for the print heads.  That's all.  Once this is done, the 'attention required' message goes to the loan and it is able to print.  It will open a window, which suggests you add the color cartridge, but it will disappear when printing.  Simply open the door once and you can print until you turn off the pc.

Tags: HP Printers

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