HP envy 5530: hp eprint

Hi I sent me a document scanned directly from my printer, but no longer have access to the email account that I sent him.  Is there anyway I can retrieve the scanned document as I don't have the paper copy?  Thank you

Hi @KathS,

Thanks for joining the Forums of HP Support with your scanning application.

I understand that you use a HP ENVY 5530 e-all-in-one printer with a computer of Windows 8 and you sent a scan of your computer using scan to E-mail and ask yourself if there was a way to get this analysis as you no longer have access to the email account that was sent to the scan. I would like to help.

Usually when just make a digitized normal scan items will end up in the folder My Documents in Windows by default. Here is the document of support where I find this information - scanning from the control panel

When you perform a scan to email, email is sent to the email address.

You can check my documents on your PC to see if maybe a copy of the analysis sent there as well as the e-mail address.

If the analysis is not located in the My Documents folder, it probably isn't a copy of the analysis that you will be able to get without actually analyzing the new element.

Please let me know if that solves the problem, or if you need assistance.

Indeed, if this help you to achieve a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

Thank you!

Tags: HP Printers

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    Hey @Aaaaaahhhhhhhhh,

    Thanks for getting back to me on this subject. At this point I'll have to charge you another driver on your Windows computer to fix this. Can I please you follow the steps below.

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