HP Envy 5530 incompatible cartridges

Just buy new printer HP Envy 5530. Provided with the printer ink cartridges are HP 301 black & TriCol in sealed bags.

Have removed all the Ribbon, inserted cartridges properly and loaded paper.

Get error message - cartridges are incompatible with the printer.

Any ideas?

Thank you, John. You have same suggestion from HP support as well. But I returned to the store (PC World) and they have exchanged without problem. Also been a new course was working fine before I took it.

Tags: HP Printers

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