HP Envy 5530: Message incompatible cartridges.

Hello
My printer display suddenly came with:
"The cartridges listed are not for use in this printer."
Who has disabled access to the screen and printing.
Cartridge in question is 61/301.
I am enrolled in "Instant ink" and so the cartridge was sent to me by HP. And has been installed properly.
I'd be happy for any suggestion. Thank you.

Hi @Yaffa1.

Welcome to the Forums of HP's Support. I understand that your instant ink cartridges give you an incompatible error. I would like to help.

This document should help solve the problem. HP ENVY, printers HP DeskJet - resolve the error 'Ink cartridge problem'.

If the cartridge is a cartridge of subscription and belongs to HP. You can always contact the team to instant ink directly for assistance with this problem. If the cartridge is defective, they (as part of the service) will send you a free replacement cartridge.

Instant ink contact information can be found in this post from Happytohelp.

I would like to know if these measures worked for you. If they did, it's great! Give us some reinforcements by pressing buttons of solution and laurels, that we will help and others see that we have the answers!

Tags: HP Printers

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