HP Envy 5530 not print Word Document correctly / Jam

I am having several problems with my HP Envy 5530. It says there is no paper in the tray when there's at least 50-75 pages into the tray. Then it will say paper (which is the standard of printing paper) is too short. It will start to print a page then says "Ink drying" and sucks the paper in the printer, causing a traffic jam. This happens several times. Then I fish the paper from the printer and that paper is unusable. I lost a lot of paper on this printer. When I get a word document to print, it does not print correctly. This is a 2 page document and it will print a piece of the first page at the bottom of the page with a gap from the beginning of the second page on top. All on the same sheet of paper. What I don't want at all. It is not at all my first problem with this printer. I am happy to my other question about color printing has been resolved, but it's not good. The scanner lid broke also. I feel like it was a bad purchase and I never had so many problems with my printer until I bought an HP printer. Not a good use of money and I think to return if possible.

Hi @StudioLily,

I'm sorry to hear that the printer keeps jamming and you get an 'out of paper' error message when there is a lot of paper in the paper tray. I want to help you.

I would like to do a hard reset to see if that will solve the problem.

Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
Reconnect the power cable to the output of the printer and the wall, and not a surge protector.
This ensures that the printer is full on and can help this situation.

Try and print a self-test on the printer hardware to see if it is a hardware or software problem.

Printing a Network Setup Page.

I submitted this document to the feed rollers check paper, paper for cleaning, (dust and dirt from the air can build up on the rollers, making them smooth, blocking the paper sensor) and check the print drivers to ensure that the paper type and size is set correctly.

An "Out of paper" message on the control panel and the printer doesn't pick up paper.

Please provide detailed results if you're still having problems.

Good day!
Thank you.

Tags: HP Printers

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