HP Envy 5530: Question of scanning

Hi there when I try to scan the overview screen appears correct, but when the scan sends to the computer, I'm not receving the whole scan and all I get is the header of the page and its very big I get 3 images with three different headers.

Ive scanned my passport and he sent that fine and correct.

IM now at a loss on how to continue

Hello @Felicite,

Welcome to the Forums of HP Support!

I understand that, in the scanning of your e-all-in-one printer of HP ENVY 5530 to your computer Windows 8 you are not able to get the scanning full page appears correctly on your computer. I would like to help you to solve this problem today. The HP scanning software is probably set to an option of cropping so rather than scan the entire document into your computer, the software is cropping some sections. To ensure that all HP scanning settings are configured correctly for the scans of success please can I you follow the steps below.

1. on the desktop of your computer, please click on the HP Envy printer Assistant icon

2. When The HP Printer Wizard opens, click scan a Document or Photo

3. in the HP scanning software click Photo to the file or Document to the file and check the setting of the Scan size above left. Try this setting on any scanning area.

4. prior to Scan, click on Advanced settings down right. In the window parameters advanced search to optimize the quality of the Image at the top. If this box is checked, please uncheck it. If it is not checked, please check. To the substantive aspect for car culture. If this box is checked, please uncheck. If it is currently disabled, please check. Click OK at the bottom. Click analysis.

Scan from the front panel of your printer will mimic just the settings under the HP software on your computer. Once you set the settings in the HP scanning software they should take effect when you scan from the front panel of your printer.

Please let me know if these steps don't resolve your problem. Good luck!

Tags: HP Printers

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