HP ENVY 5644 e-all-in-one Prin: I want to print in black and white

Hello

I wanted to print in black and white but still my printer print in color when there is a picture in the paper, it's really annoying because when I go to the properties of the printer I press black and white or black press ink only then when I press on save, I'll be back in the printer properties to find her back to color No matter how many times I put it in black and white it goes back to color. I tried pressing black and white and not return to the printer properties, but it still prints in color. Also, I changed my default settings of the printer in black and white through the control panel and tap Save. When I go into Control Panel, its saved printer properties such as black and white by default, so that's good. But for some reason when theres color of text or an image on the page I want to print, I can not change to print in black and white, keeps coming back to color.

Please help me!

Hello @Matthew002, hope you are well!

Thank you for joining the HP support forums, I would like to help

I understand that you are having problems when printing in black and white and also the printer goes "offline".

Going through your post, this could be a problem with the printer drivers. In this case, we might need to uninstall the drivers and re - install the same.

Now try to change the printing preferences:

  • Go to control panel - devices and printers - give Envy 5640 right-click and select Printing Preferences.
  • In the pop-up window, click on the 'Advanced' button - check for printing in grayscale option. Make sure it is turned on

PS: Your printer support mode single cartridge. So if you want to completely stop color printing you can get out the color cartridge and use only black.

Let me know if this helps. Good luck!

See you soon

Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

Tags: HP Printers

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