HP Envy 5660: Scan to email

When you configure my scan to e-mail, I accidentally put in the recipient's email on the first step instead of my own. When he asked the pin of the e-mail sent to this address, I realized Id he done wrong. Is there a way to delete this email from my printer? Thank you.

Hi @ sullenallen,

Welcome to the forums of HP,

I understand that you want to change the email address for the scan to e-mail on your desire 5660.

I want to help you with this.

The simplest thing to do would be to start over. This would involve the removal of web services.

There is a downside. If you have customized the HP ePrint address on your printer you will never lose.

If it has not been customized, or if you lose it then do the following:

  1. Tap the web services on the front panel of your desire. It is in the lower left corner of the screen.
  2. Tap the gear icon bit to enter settings.
  3. Scroll down and press remove web services.
  4. It will ask that you are of course, say Yes.
  5. you will then return to the main menu.
  6. Press the icon for web services.
  7. agree to the terms and say Yes for automatic updates.
  8. web services information page will display again.
  9. Configure the scan to e-mail with your e-mail address
  10. Send a test for you (just to make sure that his work)

It's the easy way to fix it. If you have an address custom ePrint you do not loose, I'd call our Department of Cloud Services.

Please contact our Cloud Services at 855-785-2777.  If you do not live in the United States / Canada region, please click the link below to get help from your region number.  http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

I hope this helps. Let me know how things work.

Tags: HP Printers

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