HP Envy 5660: Win 10-5660 Envy - Scan of the computer is enabled no longer

I understand that this has been reported several times by others.  No proposed solution does work for me.  Periodically, I get the error message "Scan of the computer is no longer enabled.»  The network connection to the printer has been lost.  This started only after the upgrade to Windows 10.  This is a false message I still able to scan from the printer.

I uninstalled and reinstalled but false error notifications always appear.  I can easily disable scan of the computer in the management of the scanning and uncheck the box there.  There is a work around.

Is - this position of HP to use the autour work and waive the functionality of scanning directly from the printer?

Thank you.

Hello

Thank you for using the HP Forums.

The pop-up message occurs because the software is not able to detect the Scanner (because the Scan of the computer is activated).

Win 10 uses WSD and WSD is maybe not as reliable (where the popup).

Maybe you can try a TCP/IP port?  What could reduce disconnect it temporarily.

Can you try using a TCP/IP port?

Creating a TCP IP port:

1. print a Configuration Page to get the printer IPv4 address (you can also tap on the icon wireless on the front panel of your printer to obtain the IP address)
2. on your PC, go to the Panel control, devices and printers, right-click the printer and on the left, click printer properties, select the Ports tab.
3. click Add Port, select the Port TCP/IP Standard, then New Port and follow the instructions in the wizard.
4. Enter the IP address of the printer.

This video resource will show you how do:

Create & port use TCP IP

Note that you can ALWAYS go back to the original port the HP software installed by selecting the HP port on the Ports tab (in the properties of the printer)

Let us know if it works.

Otherwise, if you do not use the function "Scan to Computer" regularly, you can always disable.

Thank you.

Tags: HP Printers

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