HP ENVY 700-325 suddenly turns off and restarts, BIOS problem?
Hello
I bought the DESIRE d 700-325 on a month ago, and only after several hours of use, it starts to stop itself and restarts again.
I returned it and replace it with a new one and after two weeks (seriously - he is not bought from the HP Web site in any case) when I came back, she goes out always se...
Inside the PC is fine I think, all the fans work, etc, so I thought that it will be a software problem. And nope. Today, I thought to the motherboard, then maybe the BIOS is bad?
Thinking about updating the BIOS on the HP support Web site I found that the version of BIOS is earlier than that of the PC (80.20 on pc, 80.08 on site)
It's really disturbing to me and I'm already very excited... All solutions will be very large
Anyway sorry for my bad English
Agskint, welcome to the forum.
This is not acceptable. I suggest that you take it back to the store where you bought it and have them repaired or replaced. You should not have this type of problem with a new computer.
Please click on the Thumbs up button '+' if I helped you and click on "Accept as Solution" If your problem is resolved.
Tags: HP Desktops
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Crash report *.
Anonymous UUID: DF1900A6-AF49-B25B-F9F2-88B76B27064B SAM 7 May 20:10:24 2016
Panic report *.
panic (cpu 4 0xffffff80153ce40a appellant): Kernel trap at 0xffffff7f95b1f02e, type 14 = page fault, registers:
CR0: 0 X 0000000080010033, CR2: 0 X 0000000000000118, CR3: 0X000000064F043061 CR4: 0X00000000000226E0
RAX: 0X0001102DB7BBD3E9, RBX: 0 X 0000000000000000, RCX: 0X000000004CFE13E4 RDX: 0 X 0000000000011029
RER: 0XFFFFFF92E1E230D0, RBP: 0XFFFFFF92E1E230D0, IHR: 0X0001102DB7BBD3E9, RDI: 0 X 0000000000000000
R8: 0 X 0000000000000000, R9: 0 X 0000000000000000 R10: 0XFFFFFF8015A17278 R11: 0XFFFFFF80158B57E0
R12: 0XFFFFFF80417DC460, R13: 0XFFFFFF80440E8C60, R14: 0XFFFFFF80417DC400 R15: 0XFFFFFF80440E8C60
RFL: 0 X 0000000000010286, RIP: 0XFFFFFF7F95B1F02E, CS: 0000000000000008, SS 0 X: 0 X 0000000000000010
Lack of CR2: 0 x 0000000000000118, error code: 0 x 0000000000000000, CPU error: 0 x 4, PL: 0
Backtrace (4 CPU), Frame: Return address
0xffffff92e1e22d60: 0xffffff80152dab12
0xffffff92e1e22de0: 0xffffff80153ce40a
0xffffff92e1e22fc0: 0xffffff80153ec273
0xffffff92e1e22fe0: 0xffffff7f95b1f02e
0xffffff92e1e230d0: 0xffffff7f95b1f54c
0xffffff92e1e23110: 0xffffff7f95b99267
0xffffff92e1e23130: 0xffffff7f95b1df90
0xffffff92e1e23170: 0xffffff7f95aed8dc
0xffffff92e1e231d0: 0xffffff7f95aedd59
0xffffff92e1e23200: 0xffffff7f9803b461
0xffffff92e1e23280: 0xffffff7f9803a7f5
0xffffff92e1e232e0: 0xffffff7f95a50b0b
0xffffff92e1e23330: 0xffffff7f95a532c4
0xffffff92e1e23390: 0xffffff7f95a58d7e
0xffffff92e1e23460: 0xffffff80155392e8
0xffffff92e1e234c0: 0xffffff80154deed8
0xffffff92e1e23610: 0xffffff80154ebea1
0xffffff92e1e237a0: 0xffffff80154eab39
0xffffff92e1e23870: 0xffffff80154f012d
0xffffff92e1e238e0: 0xffffff80154ee19e
0xffffff92e1e23a80: 0xffffff80154e94c2
0xffffff92e1e23d20: 0xffffff801571105c
0xffffff92e1e23db0: 0xffffff801551b4d0
0xffffff92e1e23e60: 0xffffff80157c64aa
0xffffff92e1e23f00: 0xffffff80157c661e
0xffffff92e1e23f60: 0xffffff8015827fa1
0xffffff92e1e23fb0: 0xffffff80153eca76
Extensions of core in backtrace: com.apple.iokit.IOStorageFamily (2.1) [DC1AAB7C-F417-3238-BB3F-2A5B84D67B90] @0xfff fff7f95a4c000-> 0xffffff7f95a72fff com.apple.iokit.IOSCSIArchitectureModelFamily (3.7.7) [2F5D538F9]@0xffffff7f95ae9000-07D953DC-7B94-3AE8-A379-2 b 0 > 0xffffff7f95b13fff com.apple.iokit.IOSCSIParallelFamily (3.0) [7C94C05D-4761-3D03-AB56-4CB7FCFA6039] @ 0xffffff7f95b1a000-> 0xffffff7f95b2bfff dependency: com.apple.iokit.IOSCSIArchitectureModelFamily (3.7.7) [02F5D538F9]@0xffffff7f95ae9000 07D953DC - 7 B 94-3AE8-A379-2 b com.newer - Tech.kext.mxpciel2esu3_usb (1.2) [95CD2269-3472-3679-A968-ACD2F24F8103] @ 0xffffff7f95b79000-> 0xffffff7f95badfff dependency: com.apple.iokit.IOSCSIParallelFamily (3.0.0) [7C94C05D-4761-3 D 03 - AB56 - 4CB7FCFA603 9]@0xffffff7f95b1a000 dependency: com.apple.iokit.IOPCIFamily (2.9) [4FE41F9B-2849-322A-BBF8-A94816C003D6] @ 7f95b2c000 0xffffff com.apple.iokit.IOSCSIBlockCommandsDevice (3.7.7) [CFF0A65E-BE53-3509-9 d 73 - DDFB57A 52F04]@0xffffff7f98039000-> 0xffffff7f9804ffff] dependency: ffff7f95a4c000 @0xff com.apple.iokit.IOStorageFamily (2.1) [DC1AAB7C-F417-3238-BB3F-2A5B84D67B90] dependency: com.apple.iokit.IOSCSIArchitectureModelFamily (3.7.7) [02F5D538F9]@0xffffff7f95ae9000 07D953DC - 7 B 94-3AE8-A379-2 b The process corresponding to the current thread BSD name: mds_stores
Boot args: nvda_drv = 1
Mac OS version:
15E65
Kernel version:
15.4.0 Darwin kernel version: Fri Feb 26 22:08:05 PST 2016; root:XNU-3248.40.184~3/RELEASE_X86_64
Kernel UUID: 4E7B4496-0B81-34E9-97AF-F316103B0839
Slide kernel: 0 x 0000000015000000 Text of core base: 0xffffff8015200000
Text __HIB base: 0xffffff8015100000
Name of system model: MacPro5, 1 (Mac-F221BEC8)
Availability of the system in nanoseconds: 299243519628898
last load kext to 299240993980004: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f98057000 size 32768)
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com.nvidia.web.GeForceWeb 10.1.1
com.nvidia.web.NVDAGM100HalWeb 10.1.1
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com Blackmagic - design.desktopvideo.iokit.driver 10.3.1
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com.newer - tech.kext.mxpciel2esu3_esata 1.2.0
com.newer - tech.kext.mxpciel2esu3_usb 1.2.0
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com.apple.driver.AppleHWSensor 1.9.5d0
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com.apple.driver.AudioAUUC 1.70
com Apple.Driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 4.4.4f4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 110.21.18
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.driver.AppleHDA 274.7
com.apple.driver.AppleMikeyDriver 274.7
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.4f4
com.apple.driver.AppleHV 1
com.apple.driver.AppleLPC 3.1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.iokit.SCSITaskUserClient 3.7.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
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com.apple.BootCache 38
com.apple.driver.AppleFWOHCI 5.5.2
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com.apple.driver.Intel82574L 2.7.0b1
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com.apple.driver.AppleAHCIPort 3.1.8
com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBUHCIPCI 1.0.1
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com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com Apple.NKE.applicationfirewall 163
com Apple.Security.Quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.driver.AppleXsanScheme 3
com.apple.driver.AppleHIDKeyboard 181
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
com.apple.iokit.IOUSBMassStorageDriver 1.0.0
com Apple.kext.Triggers 1.0
com.apple.iokit.IOSurface 108.2.1
com.apple.driver.DspFuncLib 274.7
com.apple.kext.OSvKernDSPLib 525
com.apple.iokit.IOAcceleratorFamily2 205.3
com.apple.AppleGraphicsDeviceControl 3.12.6
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.driver.CoreCaptureResponder 1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.4f4
com.apple.iokit.IOBluetoothFamily 4.4.4f4
com.apple.driver.AppleHDAController 274.7
com.apple.iokit.IOHDAFamily 274.7
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOAudioFamily 204.3
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOSerialFamily 11
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1
com Apple.Driver.USB.cdc 5.0.0
com.Apple.Driver.USB.Networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.driver.usb.AppleUSBHub 1.0.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7
com.apple.iokit.IOBDStorageFamily 1.8
com.apple.iokit.IODVDStorageFamily 1.8
com.apple.iokit.IOCDStorageFamily 1.8
com.apple.driver.CoreStorage 517.20.1
com.apple.iokit.IOFireWireFamily 4.6.0
com.apple.iokit.IOAHCISerialATAPI 2.6.2
com.apple.iokit.IOSCSIParallelFamily 3.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.iokit.IO80211Family 1110.26
com.apple.iokit.IONetworkingFamily 3.2
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com.apple.iokit.IOAHCIFamily 2.8.1
com.apple.driver.usb.AppleUSBUHCI 1.0.1
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com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
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com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 417.2
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com Apple.KEC.pthread 1
com Apple.KEC.corecrypto 1.0
com.apple.kec.Libm 1
Model: MacPro5, 1, BootROM MP51.007F.B03, 6 6-Core processors Intel Xeon 3.33 GHz, 24GO, MSC 1.39f5
Graphics card: NVIDIA GeForce GTX 970, NVIDIA GeForce GTX 970, PCIe, 4 095 Mo
Memory module: DIMM 1, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0 x 463732314755363546393333334700520000
Memory module: DIMM 2, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0 x 463732314755363546393333334700520000
Memory module: DIMM 3, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0 x 463732314755363546393333334700520000
Airport: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.24)
Bluetooth: Version 4.4.4f4 17685, 3 services, 27 aircraft, 1 incoming serial ports
Service network: Ethernet 1, Ethernet, en0
Network service: Airport, AirPort, en2
Serial ATA Device: HL-DT-ST DVD - RW GH41N
Serial ATA Device: HL-DT-ST BD-RE BH12LS35
Serial ATA Device: OWC Mercury Electra 3G SSD, GB 960,2
Serial ATA Device: WDC WD20EARX-008FB0, 2 TB
Serial ATA Device: ST6000NM0024-1HT17Z, 6 TB
Serial ATA Device: WDC WD60EZRZ-00RWYB1, 6 TB
Serial ATA Device: WDC WD60EZRZ-00RWYB1, 6 TB
Serial ATA Device: OWC Mercury Accelsior PCIe SSD, 479,95 GB
Serial ATA Device: MARVELL VIRTUALL
SCSI device: Equipment of SCSI target @ 0
USB device: USB Bus
USB device: element-Tk
USB device: USB Bus
USB device: USB Bus
USB device: Hub BRCM2046
USB Device: USB Bluetooth host controller
USB device: USB Bus
USB device: USB Bus
USB device: USB Bus
USB device: USB 2.0 Bus
USB device: External USB 3.0
USB device: USB 2.0 Bus
USB device: Hub
USB device: USB OPTICAL MOUSE
USB device: Keyboard Hub
USB Device: Apple keyboard
USB device: Hub
FireWire devices: built-in_hub, up to 800 Mb/s
Crush Bus:
Well, the IO freezes, you know the combined power of PCIe cards?
- Global maximum 300W for all PCI Express slots
-
Radio streaming sound quality deteriorates quickly using Firefox with the echo and reverberation, making it impossible to listen to. Does not occur with IE. Any ideas what could be the prob? I prefer to use Firefox as my default but may have to go back to IE. Thank you
This can be caused by a recent update of Flash 11.3.
See:
- https://support.Mozilla.org/KB/keep-Flash-up-to-date-and-troubleshoot-problems
- https://support.Mozilla.org/KB/Flash-113-doesn ' t-charge-video-firefox
- http://forums.Adobe.com/thread/1018071?TSTART=0
- http://blogs.Adobe.com/asset/2012/06/inside-Flash-Player-protected-mode-for-Firefox.html
You can also check the problems caused by other plugins.
-
It was activated at least 2 years ago. I don't have the CD with me as I am a foreigner. What should I do to keep my computer running past 3 days? Why do I need the CD or simply enter the reg code?
You must reactivate your win7. It is a common problem in Windows 7 after installing some software which repairs in regedit. If you can not access your win CD, start CMD in Administrator and run this command
slmgr-rearm [press ENTER]
CMD: Start = > all programs-online accessories-online right click on command prompt, select run as administrator.
Now, you have 30 days to activate. find your CD Win7 and active it. If you cannot resolve your problem, write to me at istijlal [at] gmail.com. I'll send you a small program can solve your problem of activation. -
How can I solve this system start? Have you tried the F10 and F2 keys but to no avail.
Hi Wiild,
Follow these steps.
Press f8 before the Windows screen. Here, you will have a few options. You want to select the option that States disable reboot on system failure. This will allow an error code appears when the computer will restart. Let us know what is this error code.
I hope this helps! Shawn - Support Engineer - MCP, MCDST
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think -
I do a lot of important writing, and it would be so much nicer if the icons of file would be left in the same positions on the desktop, so that when I started working I don't panic, thinking that some kind an important file has been lost. Please help me understand how to set up my office to keep my icons in place, if possible. Thank you!
Make sure the settings are as the other poster said.
This could happen if the Explorer doesn't correctly. The positions of icons are saved at the stop.
As an experience shutdown shut down Windows Explorer.
- Create and position a file on the desktop.
- Close Windows Explorer
- Start - All Programs - Accessories - right on command prompt and choose run as administrator.
- Click Start. Ctrl + Shift + Right-click on an empty spot (just above the power of buttons is one place) then Exit Explorer.
- Press Ctrl + Alt + Delete then Task Manager.
- Control all processes to explore are closed. On the process tab see if Explorer is displayed.
Then to restart Explorer- Press Ctrl + Alt + Delete and choose Task Manager
- In the Task Manager, click the file menu and then click new task (run) and enter explorer
Is your file in the correct position?
General Explorer Fixs
To see if a fix is available
In Control Panel (and select Classic discovered in the left pane) select reports on the problems and Solutions (problem of type in the START search box), go to historical problem, right-click of your error and choose check for the Solution.
You can also right-click and choose Details for more information. Post these details here. The name of the Module fault is important information.
If the problem affects the control panel press Windows key + R and type wercon.
Close the browser and start a command prompt- Close Windows Explorer
- Start - All Programs - Accessories - right on command prompt and choose run as administrator.
- Click Start. Ctrl + Shift + Right-click on an empty spot (just above the power of buttons is one place) then Exit Explorer.
- Press Ctrl + Alt + Delete then Task Manager.
- Control all processes to explore are closed. On the process tab select explore and right-click and choose end process, repeat if more of an Explorer in the list.
Then to restart the Explorer after trying all of the following- Press Ctrl + Alt + Delete and choose Task Manager
- In the Task Manager, click the file menu and then click new task (run) and enter explorer
Reregister the shell registry entriesClose the Explorer like above and then type at the command prompt (or copy and paste by clicking in the command prompt window and choose Paste).regsvr32 /i shell32regsvr32 /i urlmon.dllregsvr32 RPCRT4.dll
regsvr32 PROPSYS.dll
regsvr32 MSCTF.dll
regsvr32 cscui.dll
regsvr32 rsaenh.dll
regsvr32 timedate.cpl
regsvr32 ATL DLL
regsvr32 OLEACC.dll
regsvr32 actxprxy.dll
regsvr32 USERENV.dll
regsvr32 msshsq.dll
regsvr32 NaturalLanguage6.dll
regsvr32 thumbcache.dll
regsvr32 WINTRUST.dll
regsvr32 MMDevAPI.DLL
regsvr32 audioses.dll
regsvr32 audioeng.dll
regsvr32 ExplorerFrame.dll
regsvr32 msi.dll
regsvr32 FirewallAPI.dll
regsvr32 netshell.dll
regsvr32 pnidui.dll
regsvr32 QUtil.dll
regsvr32 c:\windows\system32\wpdshserviceobj.dll
regsvr32 WINHTTP.dll
regsvr32 C:\windows\system32\qagent.dll
regsvr32 C:\windows\system32\portabledeviceapi.dll
regsvr32 wbemprox.dll
regsvr32 wbemsvc.dll
regsvr32 fastprox.dll
regsvr32 imapi2.dll
regsvr32 wshext.dll
regsvr32 gameux.dll
regsvr32 msxml6.dllregsvr32 vbscript.dll
regsvr32 jscript.dllregsvr32 wshext.dllregsvr32 wshom.ocxregsvr32 wshcon.dllregsvr32 scrrun.dllDelete folder settingsClose the Explorer like above and then type at the command prompt (or copy and paste by clicking in the command prompt window and choose Paste).Reg delete "HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\Shell" /fReg delete "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Streams" /fReg delete "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\StuckRects2" /fDelete the thumbnail and icon CachesClose the Explorer like above and then type at the command prompt (or copy and paste by clicking in the command prompt window and choose Paste).del "% userprofile%\AppData\Local\IconCache.db".del "% userprofile%\AppData\Local\*.db".A boot is a way to exploreIt can be caused by a shell extension.
The Explorer is built on addin programs called Extensions of Shell. The standard is provided by Microsoft, but programs add their own.- Download Autoruns http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
- Close Windows Explorer
- Start Autoruns by right-clicking and choose run as administrator
- Click on the menu Options - Filter Options and check hide Microsoft entries and disable include empty locations
- Go to the Explorer tab and uncheck everything to the left.
- Click Start. Ctrl + Shift + Right-click on an empty spot (just above the power of buttons is one place) then Exit Explorer.
- Press Ctrl + Alt + Delete and choose Task Manager.
- Control all processes to explore are closed. On the process tab select explore and right-click and choose end process, repeat if more of an Explorer in the list.
- Click the file menu and then click new task (run) and enter explorer
and if it helps, re-enable one by one to identify the who.
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