HP ENVY 700-330qe CTO desktop: HP has encountered an error when trying to analyze your product
When I connect to HP support, correctly identifies my PC (HP Envy 700-330qe CTO Desktop), but trying to find the recommendations of the exceptional software, I get a message "HP has encountered an error when trying to analyze your product".
It was working before and I used it to identify and install a number of revisions of software in circulation.
Subsequently, he developed the above error. Is this just an artifact because I have all of the pending software elements recommended to install?
Hi there @Scotsman101,
Welcome to the Forums of HP Support! It's a good place to find the help you need, other users, the HP experts and other members of the support staff. I understand that you are having problems with a sweep to get recommendations for the software HP Support site. I'm happy to help you with this.
It is possible that it was a small problem because there are updates on the forums and other parts of the website last week. It still happens?
An alternative to this method is the HP Support Assistant, which includes several other tools. Please see the following pages where you can find the software and instructions on how to use it.
Please let me know how it works for you and if it does not solve your problem, please mark this message as a solution. Bravo would be appreciated as well.
Tags: HP Desktops
I use a brand new HP Envy 750-055xt CTO. Added the SSD (Samsung 850 EVO 120 G) and 16G Ram (Total of 24G (from Crucial)). The Win 7 OS has migrated to SSD and formatted the original drive for the purpose of storing files to a printer large format (new HP Latex, which will happen later this month).
Attempted to install Windows 10 but had multiple failures with error 0x80073B92 - 0 x 20009.
Disconnected SSD in case it was originally the above error, restored the system using created recovery DVD to state of origin (but always with 24 G of Ram).
In trying to pilot research and updates to bios on the HP support page, I now encounter error "HP has encountered an error when trying to analyze your product" which leaves me to proceed, except to order the DVD of restoration Windows 7.
I know I'm forgetting something in this whole procedure, but I have no idea at the moment what it could be.
This can help with the installation:
Hope this helps
whenever I try to identify my phone it says "HP has encountered an error when trying to analyze your product."
Why is it so? is there anyway around it? I know that you can manually enter your product, but I was curious to see how it would work.
Infrastructure solutions from HP support is a mandatory program.
This product detection tool installs the software on your Microsoft Windows device that allows HP to detect and collect data on your HP and Compaq products to provide fast access to support information and the solutions. Technical data are collected for products supported by this tool and are used to identify products, offer solutions relevant and automatically updated on day of this tool, in order to improve our products, solutions, services and your experience as our customer.
Note: This tool applies only to Microsoft Windows PC. This tool detects computers HP and HP printers.
- Operating system
- Version of the browser
- Computer dealer
- Product name/number
- Serial number
- Connection port
- Description of the driver/device
- Computer configuration / printer
- Hardware and Software Diagnostics
- Ink HP/Non-HP or Non-HP/HP Toner cartridges
- Number of printed pages
Details of the installed software:
- HP Support Solutions Framework - Windows, localhost Web Server Service and software
Remove installed software:
- Remove "HP Support Solutions Framework" via Add/Remove programs on PC
- Operating system - Windows 7, Windows 8, Windows 8.1, Windows 10
- Browser - Google Chrome 10 +, Internet Explorer (IE) 10.0 + and Firefox 3.6.x, 12.0 +.
You can try to disable adblock and adblock plus and see that he would invite you to install the software.
In case you are still unable to download the software, I downloaded the software on HP Dropbox.
HTTPS access: https://ftp.usa.hp.com/hprc
FTP access: ftp://hpssf:^[email protected]
Drop box host: ftp.usa.hp.com (184.108.40.206, failover: 220.127.116.11)
Password: ^ YHN9ol. (NOTE: case sensitive)
Account Expires: 24/02/2016-17:09:31 (drop box date expiration/deletion)
does anyone have any help? to resolve this message?
Please verify that your product is turned on and connected, and then try again in a few minutes.
Or display all drivers available for your product below
Please check back on the HP Forums!
I saw your post and wanted to help solve the problem of being unable to analyze your TouchSmart from HP ENVY 17-j017cl. This could be due to a number of issues such as connectivity network or Web site maintenance, among other things.
Retry you the scan?
You restart the laptop and try again?
You can check the drivers available using other methods (HP Support assistant and / or Windows updates) if it does not work.
I hope this information helps you solve the problem, if it isn't; Click on the thumbs up!
When the analysis to search for drivers and software updates, I get the above message.
However, I think that my REAL problem is that HP Support Assistant does not work:
When I click on it, it does nothing.
I tried unintalling and re - install with no luck.
Thanks for any help.
Thank you for your response.
When the HPSA says it with success installed was your auditor of virus running or not?
Here is a link to HP - PC increase performance system and maintenance of your computer (Windows 10) that can help.
Then, I would try a refresh. How to update Windows 10. (from tenforums.com)
If you are still experiencing a problem with the HPSA, try to disable the virus checker and install in safe mode again.
Please let me know the results.
I am trying to install a TV tuner (Hauppauge WinTV-HVR-2250 1213) to my HP ENVY 700-230qe CTO desktop PC. Can you please give me the guide installation and procedure for the TV tuner card? Thank you.
Here's a guide to help you with the installation of an expansion card or of the video card in the computer.
Please click on "BRAVO Thumbs Up" if I helped you and click on "Accept as Solution" If your problem is resolved.
I am installing a Western Digital 1.5 TB internal hard drive (model # WD15EARSSP) to my HP ENVY 700-230qe CTO desktop PC. Can you please give me the instruction menu and the procedure for the second installation of HD? Which cable kind and other supplies do I need to connect the new HD to my PC? SATA cables: right-right, right - left, right-right angle... etc.
I am not sure that the cables will be available inside the computer. I suggest you to open the case to see if there is a data cable.
Please click on "BRAVO Thumbs Up" if I helped you and click on "Accept as Solution" If your problem is resolved.
"The server has encountered an error" when you want to send a message with the form.
With the businesscatalyst site, the message is well received by the recipient as the site FTP host, the previous message is displayed.
What code do I add and where?
In advance, thank you.
Please, answer in french!
Please see the link below, I'm sure that you will find it useful.
Lightroom has encountered an error when reading the preview cache and needs to stop smoking. Help, please
It seems that the preview cache has become corrupted.
You must go to the location where your catalog is stored via finder/File Explorer and get rid of the file ending with Previews.lrdata (not .lrcat)
Default location of the catalog is under Pictures\Lightroom
Trying to open the message box appears 'lightroom has encountered an error when reading the preview cache and needs to stop smoking' Lightroom "Lightroom will try to solve this problem, the next time that it launches" OK when you press closed Lightroom an
Trying to open 5 Lightroom, a message appears 'Lightroom has encountered an error when reading the preview cache and needs to quit' "Lightroom will attempt to solve this problem, the next time he throws" when OK key Lightroom quit unexpectedly and the computer returns to the office. This persisted for 2 days and it has not set itself. help please.
Click OK close Lightroom.
You must manually go to the location of your Lightroom by Finder catalogue / file Explorer and get rid of the Previews.lrdata folder
By default, the location would be in Pictures\Lightroom folder
My contact form is saying "the server has encountered an error" when submitted. It has worked very well and I use the same form on another site that works well. Can anyone help? The website link is: http://www.lifeclinics.com/contact-us.html
Please check the following threads,
Let me know if you have any question.
Lightroom has encountered an error when reading the preview cache and needs to stop smoking.
What can I do to make this work?
Have a problem with Lightroom 5.4. Given that the program crashed yesterday, will not start, it comes up with the message "Lightroom has encountered an error when reading the preview cache and need to quit." "Lightroom will attempt to fix this ti net pr
Have a problem with Lightroom 5.4. Given that the program crashed yesterday, will not start, it comes up with the message "Lightroom has encountered an error when reading the preview cache and need to quit." "Lightroom will attempt to solve this problem, the next time he throws." Except that it isn't, I get the same message and the program closes. Anyone know what I can do to fix it? Can not backup, can't do anything.
There are dozens of discussions in this forum that describe the fix
Trying to open it, a message "LR has encountered an error when reading the preview cache and needs to stop smoking. LR will attempt to fix the next time it starts. "apppears and it stops. Tried many launches and the same error appears. Help!
Post edited by: Brett N
OK, go to the Lightroom folder (in images by default) and delete the folder/file ending with the extension.lrdata. Previews have somehow become corrupt.
I have the trial version of Lightroom 30 days. I was able to use it for a week, but the last weeks of 1,5 to 2, it was locked up and that gives this error message. How to solve the problem? And how to reset the free 30 day trial? I wish I had the time using the product before deciding on the annual contract.
"LR has encountered an error when reading the preview cache and needs to stop smoking. Lightroom will attempt to solve this problem, the next time it starts. »
Delete the cache of the overview of the Lightroom folder in your pictures folder if you used the default location. It has the extension .lrdata.
You cannot reset the trial period.
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