HP ENVY 700-330qe CTO desktop: HP has encountered an error when trying to analyze your product

When I connect to HP support, correctly identifies my PC (HP Envy 700-330qe CTO Desktop), but trying to find the recommendations of the exceptional software, I get a message "HP has encountered an error when trying to analyze your product".

It was working before and I used it to identify and install a number of revisions of software in circulation.

Subsequently, he developed the above error. Is this just an artifact because I have all of the pending software elements recommended to install?

Hi there @Scotsman101,

Welcome to the Forums of HP Support! It's a good place to find the help you need, other users, the HP experts and other members of the support staff. I understand that you are having problems with a sweep to get recommendations for the software HP Support site. I'm happy to help you with this.

It is possible that it was a small problem because there are updates on the forums and other parts of the website last week. It still happens?

An alternative to this method is the HP Support Assistant, which includes several other tools. Please see the following pages where you can find the software and instructions on how to use it.

HP Support Assistant
HP computers - using HP Support Assistant (Windows 10, 8, 7)
HP PC - troubleshooting HP Support Assistant (Windows, 10, 8)

Please let me know how it works for you and if it does not solve your problem, please mark this message as a solution. Bravo would be appreciated as well.

Tags: HP Desktops

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