HP Envy 7640 all-in-one: cannot print photos using HP Envy 7640 of the photo tray

Photo will not print from the photo tray. When I try to print the photo tray is not recognized. I asked about this problem before and I had the printing of photos with Windows Photo Viewer and that worked for me after that I changed the settings as shown. But now it will work for a few photos and then stop working and go back to not recognize the photo tray. I have all the right settings. I unloaded and reloaded the photo paper. Did not help. I tried to print from WIndows and Windows 10 photo App Picasa Photo Viewer. Will not recognize the photo tray. When I load the window of the printer photo paper will not let me choose the photo tray. So I can't yet do this way. I don't understand why it will work sometimes and now not at all. Help, please. I love this printer, but it gets so frustrating. Thank you.

Hi @Carlene1,

Since you are able to get the picture to print, which would indicate that the question is in the software, not the hardware. You should be able to print from programs other than the Windows Photo Viewer. If you experience problems when you try to print from other programs, I recommend that you contact the manufacturer of the software.

Windows supports

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