HP ENVY 7640: all new HP ENVY 7640 gets msg "Printer busy" when you try to fax doc to computer

All the functions of the printer I checked so far work very well: copy, fax directly from the printer receive fax, scan to computer, etc..  But I get msg "Printer busy" when you try to fax doc to computer.  My installation conforms to guide: distinctive ring (double ring), I phone DSL and voice on the same line, using same USB cord and USB installation as I did with my just-replaced Officejet 6500 a.  Line number two.  When I call the number assigned to fax from my phone it double rings and sends fax tone.  Why get 'Print occupied' msg?

Thank you, for your advice Sanal.  It was good advice, but it was the same steps that I had performed several times over the last few days.  It was also the same steps as your colleagues made when they took my computer in 12 hours of chats on Sat, 10-1.

After submitting an online support request, fill out an information form and obtain a case number that I got phone contact (888-747-8338) yesterday (Thursday 10-7) w/another of your colleagues (Dennison) and during a 2 hour session he did not recommend, without success, then uninstalled the 7640 WANT and also the old HP 6500 has software installation re-installed, always without success.  Finally, he decided to reset the printer, a procedure that is not in any documentation I have or which has been described in troubleshooting online that I could find on your website, but it is true, my research is not comprehensive, just a vast.  It was something I had to do it manually, with Dennison tell me over the phone how to proceed using the console printer poster and associated buttons.  I had the feeling that it was a last resort, and fortunately, he finally managed!  I can now fax documents from my computer!

Sorry to not return you earlier, you may have resulted in the same solution over time, but it would have taken to always back and forth.  In any case, thank you for your response.

Tags: HP Printers

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