HP Envy 7640: HP Envy 7640 does not print colours, envelopes or labels

My Hp Envy 7640 is only a little over one year old.  Last month, it stopped printing color. I tried to install two new cartridges HP... nothing helps, it does not color print and he always tells me that the ink level is low.  I am also unable to print envelopes and labels.  Even if I could print previously.  I can print a page of the internet or word or pages, but only in black ink.

I use the wireless printer and my Mac OSZ10.11.2 El Capitan.

I tried to clean the print head, printer re-aligh, changed the cartridges... I am at a loss of what to do next.

Can someone help me please?

Hello! Welcome to the community of HP @LDZ1

I saw your post on the printing color ink is no longer and I wanted to drop in with my own suggestions. As it appears you have tried most of the steps in solving this problem, please visit the link below and try measures that have not been made. If the color still not print, contact HP to see on a replacement or to trade in the printer.

HP printers - color or black ink prints do not

Click on the thumb to below testify my help!
Click on the "accept as Solution" if I'm you guide to a solution!

Contact HP:
Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on: contact HP options - click Get phone number
File number and phone number appear

Tags: HP Printers

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