HP Envy 7640: HP Envy 7640 & Windows 8.1

Recently, we have replaced a Canon printer with all-in-one HP Envy 7640.

I'm having a lot of problems with this printer and suspect it has to do with Windows 8.1.

Printing to printer to computer take forever

Printer expires by printing the partial page

Print job appears on the what is printing, but then disappears and prints ever

Does not print .pdf, they can print a single page, then time out

Have had printer printing garbage characters or lines on the page instead of document

I tried to go to the HP printer install tool, but when he goes to the HP support page to get all the drivers is a blank white page.

I'm right next to me on all these problems.  I print a lot!  It's terribly frustrating, and I don't know what to do!

New laptop Toshiba running Windows 8.1 64-bit

Thank you in advance for any help you can give me.

Hello @CampbellVA,

I'm glad to hear that your machine seems to work fine now after that the Microsoft fix took effect. The strange of print jobs coming out right after that patch running have been probably "stuck" in the printing on the Windows computer system. Corrupt print jobs can get stuck in your print spooler. The print spooler is the printing system built into your computer. This is a feature of the Windows operating system. All printers, regardless of the brand or the model based on the print to print spooler. In the future, if you want to check for all travaux work corrupt print in the print spooler, please follow the steps below.

  1. Open the screen, Start by selecting the Windows icon at the bottom left of your computer screen or by selecting the Windows key bottom left of your keyboard to the right of the Ctrl key
  2. In the start screen, type run. Click run.
  3. In the Run dialog box, type services.msc and click OK
  4. In the Services window, scroll down and select the print spooler. Just click on it once to highlight
  5. At the top left, select STOP
  6. Minimize the Services window, because I will need to come back here.
  7. Open the Start screen again.  This time type computer. Click on the computer (or on This PC) when it fills.
  8. Under the screen of the computer, select your Drive C
  9. Select Windows
  10. Select System32
  11. Select the coil
  12. Some PRINTERS. You can get a pop 'permissions' up, just continue past this screen.
  13. The PRINTERS folder must be empty. If all files in this folder they represent damaged print jobs. Right click on all files in that folder and 'Remove' them.
  14. Close the PRINTERS folder
  15. Reopen the window services and at the top left, select Start to start your print spooler.

All corrupt print jobs are deleted from your computer.

The printing problems in Windows 8 and 8.1 operating systems seem to affect various ranges of printers. It is not a problem specific to HP. rather, it is a problem in the Windows operating system. With the patch released by Microsoft to correct the different Windows 8 and 8.1 printing problems, there are very likely additional updates Windows Update published. I think that the best course of action to avoid future problems of printing would be to run your Windows updates on a regular basis.

Please let me know if your machine continues to react and print correctly for you!

Tags: HP Printers

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