HP Envy 7640: Wireless issues when connecting to a VPN

Hi all

I just got this printer (HP Envy 7640) of my company. I work from home, I need to be connected to a VPN.

When I connect to this VPN, my printer (wireless) does not work.

As soon as I stop my VPN connection, all of my prints are made.

How to solve this problem?

My COMPUTER support explained to me that the only why do the job is to stop the wireless connection and use a USB connection.

Do you have another solution?

Also, how to change USB connection wireless connection? I found the solution on the other hand, but not like I need.

Thanks a lot for your help!

Kind regards



You can print to the printer from a computer connected to the same local network as the printer, by connecting to a USB port, you can print from the same local computer on the pritner, you will not be able to print from the remote desktop, the PC and the printer must be connected to the same LAN to print.

You should be able to use the wireless on the other laptop, as long as this laptop is connected to the local network and the printer is connected too you can print on it, by connecting the USB cable, we did not unplug the pritner from the local network and therefore printing wirelessly from other computers on this network is available with no difference.

Hope that helps,


Tags: HP Printers

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