HP Envy 7645e: scanning documents using feeder

I have the above printer and have a problem

When I try to scan several documents and put them in the charger for a reason any the first document to start going in, gets about half way and then stops.  It gets pretty frustrating because I bought this printer for this reason.

verna2197

@verna2197,

You are welcome.

Yes I will try to clean the rollers in the ADF. There is also the possibility to resume the printer.

More often, it's a bit of dust (probably the expedition, as the boxes are not airtight).

Also because the printer is so new, you can call technical support. If they don't get the printer not working properly on the phone, they will replace it in case of warranty. And we both know that the printer is under warranty.

All printers equipped hardware coverage and support for one year. Might as well get this looked at sooner then later.

Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

Tags: HP Printers

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