HP ENVY Beats all-in-One: usb 3.0 ports do not work

USB 2.0 hubs work but the 3.0 have never worked. Thumb drives and exterrnal readers do not appear in the file manager. No problem, indicated in the Device Manager.

Thank you for your help.

After searching around, I found new info: F2 at startup - BIOS - HP has a tool to check if different parts of the computer are working correctly. (Officially), I learned that the usb ports two 3.0 do not work (despite Device Manager, telling all the devices work properly). I received a "failure code" and a phone number to call. Technical support has confirmed that the failure code indicated the 3.0 ports do not work, and for $215 they can repair (price including shipping Fedex).

I see if someone locally replace ports. Not sure that 3.0 ports are worth anywhere from $215. After all, the computer works just fine as it is. It's just annoying, they have never worked, that it took so long to finally find a solution, and that the warranty has expired.

Tags: HP Desktops

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